09-07-2009, 16:22
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#856
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Inactive
Join Date: Mar 2008
Location: Northampton
Services: Virgin Media Tv V+/Broadband/Phone
Posts: 260
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Re: Upgrade from 2 - 10 meg
Just got back from shopping to see an e-mail from Virgin and I EXCITEDLY OPENED IT THINKING I WAS GOING TO BE TOLD I HAD BEEN UPGRADED ....
and it said
....Our teams are working flat out to get our customers upgraded from up to 2Mb to up to 10Mb and they’re working from region to region. They haven’t reached your area yet, but they’re on their way!....
Hell's Bells .... what a disappointment!!!
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09-07-2009, 16:34
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#857
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Inactive
Join Date: Sep 2007
Posts: 138
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Re: Upgrade from 2 - 10 meg
Me too!!!
I can't see my location on the roll out sheet - can anyone tell me when London SE15 is due to be upgraded?
Thanks
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09-07-2009, 16:37
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#858
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by FairyFairy
Just got back from shopping to see an e-mail from Virgin and I EXCITEDLY OPENED IT THINKING I WAS GOING TO BE TOLD I HAD BEEN UPGRADED ....
and it said
....Our teams are working flat out to get our customers upgraded from up to 2Mb to up to 10Mb and they’re working from region to region. They haven’t reached your area yet, but they’re on their way!....
Hell's Bells .... what a disappointment!!!
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me too. Bl**dy annoying!
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09-07-2009, 16:38
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#859
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Inactive
Join Date: Aug 2006
Location: Hatfield
Services: TV M, TiVo, BB 30Mb, Phone L
Posts: 51
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Re: Upgrade from 2 - 10 meg
yes i've had this e-mail at least twice.
does anyone know when Hatfield will get upgraded??
i have been waiting for months!!
July/August is just too broad a timescale.....
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09-07-2009, 18:00
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#860
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Inactive
Join Date: Mar 2005
Location: Manchester
Age: 48
Services: Sky +
VM Phone and
20MB BB
Posts: 65
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Re: Upgrade from 2 - 10 meg
Have just received the "You've been upgraded email". Rebooted my modem and have gone from 1.96 at last test to 0.96! Any ideas?
[ 
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09-07-2009, 18:55
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#861
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Inactive
Join Date: Jul 2009
Location: Leeds
Services: M package internet
Posts: 7
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Re: Upgrade from 2 - 10 meg
Also received the "You've been upgraded" email today my.virginmedia.com still shows me as "Broadband package: 2Mb M" and speedtest confirms.
I registered months ago for the upgrade and was informed a new modem would be with me in 5 days. /sigh
I have contacted the "Web team" who assure me my old modem (NTL home: 120) is capable of 10MB+, it irks me slightly that a neighbour who has the same modem and didn't register for the upgrade has been on the new speed for weeks now.
I guess old habits die hard with this company!
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09-07-2009, 19:22
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#862
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Inactive
Join Date: Sep 2005
Location: Leeds
Age: 48
Services: Virgin Media All Services: BB Size M, TV Size L, Phone
Posts: 125
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Re: Upgrade from 2 - 10 meg
Mine got upgraded a week ago or so. I'm well pleased with the service now. I kept checking the go faster status sheet and it said that they were in Leeds, so I had a surprise when I woke up and saw the speed going like the clappers lol.
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09-07-2009, 19:48
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#863
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cf.addict
Join Date: Oct 2006
Posts: 315
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Re: Upgrade from 2 - 10 meg
I was upgraded on Monday around 5am. However the website states my area hasn't been completed and no email either.
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09-07-2009, 19:50
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#864
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Inactive
Join Date: Apr 2009
Posts: 17
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by highroyds
I'm well pleased with the service now.
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i second that
i'm in blackburn and i was upgraded a week early and my connection is consistent it's a lot easier to go over the Traffic management limit
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09-07-2009, 19:52
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#865
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cf.addict
Join Date: Oct 2006
Posts: 315
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by jcw00
I was upgraded on Monday around 5am. However the website states my area hasn't been completed and no email either.
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Just received my email:
Thanks for registering for our up to 10Mb broadband upgrade!
Our teams are working flat out to get our customers upgraded from up to 2Mb to up to 10Mb and they’re working from region to region. They haven’t reached your area yet, but they’re on their way!
What a joke!
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09-07-2009, 20:06
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#866
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Inactive
Join Date: Mar 2005
Location: Manchester
Age: 48
Services: Sky +
VM Phone and
20MB BB
Posts: 65
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by Dougie
Have just received the "You've been upgraded email". Rebooted my modem and have gone from 1.96 at last test to 0.96! Any ideas?
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So i've just spoken to a very helpful person at customer services, one of the things he looked at was "netstat -a" in the command prompt. Apparently when I have a web browser open I have too many open connections, which indicates the presence of Spyware. I'm surprised because I thought my Anti-virus software came with Spyware!
Anyway, I'm surprised that this would take up nearly 90% of my broadband speed! Can any one confirm or deny this as a possibility?
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09-07-2009, 20:06
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#867
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 43
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Upgrade from 2 - 10 meg
I think the you'e been upgraded email may have be an unreliable source. I too received that email today, but i was upgraded about 3 weeks ago.
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09-07-2009, 20:17
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#868
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Inactive
Join Date: Apr 2009
Posts: 17
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by Dougie
So i've just spoken to a very helpful person at customer services, one of the things he looked at was "netstat -a" in the command prompt. Apparently when I have a web browser open I have too many open connections, which indicates the presence of Spyware. I'm surprised because I thought my Anti-virus software came with Spyware!
Anyway, I'm surprised that this would take up nearly 90% of my broadband speed! Can any one confirm or deny this as a possibility?
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yes could be try this its free
http://www.safer-networking.org/en/download/index.html
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09-07-2009, 21:08
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#869
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 43
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Upgrade from 2 - 10 meg
I hope this program is better than it used to be. It was the root cause of spyware last time i used it
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09-07-2009, 21:21
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#870
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Inactive
Join Date: Apr 2009
Posts: 17
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by musicbravo
I hope this program is better than it used to be. It was the root cause of spyware last time i used it
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im using it now seems ok heard nothing but good about it
theres this to
http://www.pcworld.com/downloads/fil...scription.html
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