*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[Greebox]

Originally Posted by iadom

Thu, 17 Mar 2005 11:13:45 UTC
1st 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
2nd 128K took 530 ms = 247306 Bytes/sec = approx 2058 kbits/sec
3rd 128K took 541 ms = 242277 Bytes/sec = approx 2016 kbits/sec
4th 128K took 521 ms = 251578 Bytes/sec = approx 2093 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

All together, "Oh no it wasn't"

'methinks Robin's page needs updating.

The Speedtest Java script is at fault it is set to report anything over 2000 as possibly cached

[captain747480]

Oh the confusion of it all.

Rang NTL last Friday to get my Pace box swapped and was told that another Dept was handling all upgrades and they would call me this week.

Heard nothing all week so called back to chase up and was told by a very helpful young lady that she could schedule an appointment for me but it would be about a month.

So I said no problem, could I downgrade to 1Mb for a month whilst I waited for my Samsung and she said the Pace couldn't handle 1Mb so I couldn't.

Then she had a problem with her PC and had to call me back. When she called back she said that I'd have to have a Cable Modem because they weren't supplying Samsungs in certain areas.

Is she right about the Pace boxes and 1Mb?

Is the cable modem thing correct because if it is then it's probably the end of me and NTL cos my 12 months is up and my missus won't want "another box cluttering up the lounge".

[spr33]

Originally Posted by captain747480

Oh the confusion of it all.

Rang NTL last Friday to get my Pace box swapped and was told that another Dept was handling all upgrades and they would call me this week.

Heard nothing all week so called back to chase up and was told by a very helpful young lady that she could schedule an appointment for me but it would be about a month.

So I said no problem, could I downgrade to 1Mb for a month whilst I waited for my Samsung and she said the Pace couldn't handle 1Mb so I couldn't.

Then she had a problem with her PC and had to call me back. When she called back she said that I'd have to have a Cable Modem because they weren't supplying Samsungs in certain areas.

Is she right about the Pace boxes and 1Mb?

Is the cable modem thing correct because if it is then it's probably the end of me and NTL cos my 12 months is up and my missus won't want "another box cluttering up the lounge".

She is incorrect about the Pace boxes not being able to support 1mbit. Pace boxes support speeds *up to and including* 1mbit. As for the comment about the Samsung boxes not being supplied in certain areas, it would seem strange that they wouldn't be supplying certain areas with the Samsung boxes. That's just my opinion though.

[ian@huth]

Originally Posted by spr33

She is incorrect about the Pace boxes not being able to support 1mbit. Pace boxes support speeds *up to and including* 1mbit. As for the comment about the Samsung boxes not being supplied in certain areas, it would seem strange that they wouldn't be supplying certain areas with the Samsung boxes. That's just my opinion though.

With a lot of broadband users with Pace STBs wanting changing it is highly likely that Samsungs are in short supply and they are only using CMs in some areas.

[captain747480]

Well, I called back to ask when my 12 Months is up (13th April apparently) and when the guy asked why I was thinking of cancelling I told him and he said he didn't think it was right that I had to have a Cable Modem so I'm waiting for a call back to confirm.

Watch this space!

[Maurice Reid]

I own my modem and pay £19.99 on that contract will my contract change and require me to pay £24.99

Maurice Reid

[ian@huth]

Originally Posted by captain747480

Is she right about the Pace boxes and 1Mb?

Is the cable modem thing correct because if it is then it's probably the end of me and NTL cos my 12 months is up and my missus won't want "another box cluttering up the lounge".

Pace boxes can support 1Mb and beyond but NTL are limiting their use to a maximum of 1Mb.

The cable modems are quite tiny, one member on here slipped his into a 5.25" drive bay on his computer.

[seaneeboy]

Ian - That's what I tried to say to CS, but they were adamant that it was policy that everyone getting BB through an STB was to be moved to samsung...

... and after being told i'd be getting a callback to arrange a swap time, have I had one?

Have I heck!

[captain747480]

Ok, have had a reply.

Apparently in my area even if I get a Samsung set top box they still can't supply the 2Mb through it because of the cabling in my area so if I want 2Mb I have to have a cable modem.

I think I'm about at my limit with NTL. No interactive, No PVR, no VOD, can't get faster broadband through the STB. I could get a persecution complex.

[seaneeboy]

Captain - what area are you in?

[captain747480]

Originally Posted by seaneeboy

Captain - what area are you in?

S.E. London

[Ignition]

PM me your IP address Cptn I want to look into this...

[captain747480]

Originally Posted by Ignition

PM me your IP address Cptn I want to look into this...

You'll have to wait a couple of hours 'til I get home, always assuming the pub doesn't grab me on the way past!

[Asghar]

NTL upgraded my Connection to 2MB today after they installed a new Samsung STB.
Only took NTL four days after phoning them to replace my PACE box.

[oncewas]

Phoned thru for the upgrade (750k to 2meg) to be told it could take up to 2 weeks for the speed to take affect. Without me asking tho', nice guy on the other end of the phone says he's gonna credit me £12.50 as I'm only getting half the speed others are

I can wait 2 weeks.......