*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[seaneeboy]

Very Bizarre.

I've just phoned NTL Asking for the upgrade from 300k to 1meg (I rarely download over 3gigs/month anyway, so fair enough I recon)

Spoke to Christine (have her ext too) who told me it's procedure that EVERY SINGLE PACE BOX is being changed to a Samsung box.

I did query this a couple of times, and she agreed saying she did know that people can go at 1 meg on their Pace boxes, but she's not allowed to increace my speed until I get a new box out.

Trying to book in a box-swap (which is actually handy cos I have a week off in a week) "There's been an error - nothing to do with you or the box, but the booking system isn't working"

So she takes my number and appartently I'm to be phoned back in a couple of days to arrange the new box to be delivered.

I asked as she had already said it was possible to get 1meg through my box if I could just be put on the new tier now... was on hold for all of two seconds while she "checked"...

"No, it's now policy to change every person's box"

Anyone else having this kind of thing?

I'm currently recieving 300k BB through a Pace 2000 in Leeds - and frankly I like my box!

[BBKing]

Not heard that at all - the job gets substantially bigger if someone wants to do all Pace boxes to Samsungs! If they were OK to do 1Mb in 2001 why not now?

I suspect she's got her wires crossed, but by all means have a Samsung - if you later want to go to 2 or 3Mb it'll save you some hassle.

[seaneeboy]

I suppose so, perhaps I shouldn't be looking a gifthorse in the mouth!

Will have to find a SCART with phono outs now though...

[Tindo]

The main reason I wanted NTL over BT was beause NTL offered 750k same price as BT's at 512k. Then I reliase that customers who had 512k BT and 750k NTL will both have 2MB. I have been looking for the differences:

NTL Monthly Cap: 30GB/1GB Daily
BT Monthly Cap: 15GB

BT CS owns NTL CS, well that what I heard from I heard from most people.

Uploads?

[etccarmageddon]

Originally Posted by Tindo

The main reason I wanted NTL over BT was beause NTL offered 750k same price as BT's at 512k. Then I reliase that customers who had 512k BT and 750k NTL will both have 2MB. I have been looking for the differences:

NTL Monthly Cap: 30GB/1GB Daily
BT Monthly Cap: 15GB

BT CS owns NTL CS, well that what I heard from I heard from most people.

Uploads?

you get 200k upload on the NTL £25 option - there are ADSL suppliers out there that should be able to give you 2mb with a slightly higher upload (256k area) for a lower price than NTL. if upload isnt an issue then I'd stick with NTL.

[Cosmic2907]

I'm sorry if this has been asked before but I lost the will to live after trawling through about 30 pages.


I own my modem so I pay 19.99 per month for the 750k, if I upgrade to 2mb will I still pay 19.99 or will it change to 24.99?

Thanks in advance.

[seaneeboy]

Good question - I think they'd take the opportunity to take the discount off you though, as they don't offer it to new customers any more

If they do though, you'd probably be able to get an intro rate out of them for a while... well, depending on who you talk to

[Monty...!!!]

Phoned over the weekend and was told i would have to wait and would be sent a letter etc etc....
Phoned CS again tonight did it while i was on the phone......think it depends if u drop on someone who no's what there same old story diffrent song

[swoop101]

Yeah at bloody last.

Just rang CS, got told billing cycle is going through so no access to account.
20 mins later 3Meg.

Originally Posted by seaneeboy

...Spoke to Christine (have her ext too) who told me it's procedure that EVERY SINGLE PACE BOX is being changed to a Samsung box...

Makes you wonder what will happen to all those redundant Pace boxes.

Originally Posted by XFS03

Makes you wonder what will happen to all those redundant Pace boxes.

They go to silicon heaven.

[downquark1]

Originally Posted by Mick

They go to silicon heaven.

They get tuned into the playboy channel?

[Doofy]

Originally Posted by Mick

They go to silicon heaven.

With the pocket caluclators and toasters

[MarkL]

Ah man.. this sucks!! My mum phoned NTL on Wednesday around 4pm and asked about the upgrade so the girl explained it to her and said she will upgrade it for us right there.. so my mum said okay, and the girl said okay and done it, after she done it she said it might take a while to come through as the upgraded speeds..

It's now Friday 5:15am and no new speeds :P I think she lied to us! Damn NTL! I know it don't take 2 days almost to come through as a new upgraded speed cause when i upgraded from 128k to 512k it was instant..

I hope todays call will have better results.. Just curious.. anyone else been told their net has been upgraded and it still hasn't come through with the new speeds?

[dave.m]

Originally Posted by Cosmic2907

I'm sorry if this has been asked before but I lost the will to live after trawling through about 30 pages.


I own my modem so I pay 19.99 per month for the 750k, if I upgrade to 2mb will I still pay 19.99 or will it change to 24.99?

Thanks in advance.

I would bet you'd be moved to the new price Cosmic. When NTL first trialed 1mb, they offered existing NTL punters the chance to test it out, but it ment renewing your contract when switching tiers and you couldn't get back you're previous one when/if you wanted to switch back.

I'm in the same boat as you and I'll be waiting for the auto upgrade in my region, don't want to lose that £5 discount if I can help it, even it I have to wait a month or two.

Dave