Upgrade from 2 - 10 meg

[Jimaxx]

Well, I got the letter through, and when I went on the website It states

Oops, we're sorry but we can't recognize which broadband package you are on.
If you are a size: M customer ring 0845 4541111* and select option 4 to speak to one of our advisors.
If you're on size: L, XL or XXL broadband just check out My Virgin Media for all your latest news and free stuff!

At which point I rang the customer service...who asked for all the details, then advised me back to the website which doesnt work...at which point I said, thats the site which isnt working and im phoning you about...He then made the claim that if the site isnt working its allready been put up...which im seriously doubting.

Anyhelp? : /

[Peter_]

Originally Posted by Jimaxx

Well, I got the letter through, and when I went on the website It states




At which point I rang the customer service...who asked for all the details, then advised me back to the website which doesnt work...at which point I said, thats the site which isnt working and im phoning you about...He then made the claim that if the site isnt working its allready been put up...which im seriously doubting.

Anyhelp? : /

They are lying and you need to call back and get an agent who wants to do his job properly.

Call 151 option 2.

[Jimaxx]

Originally Posted by Moldova

They are lying and you need to call back and get an agent who wants to do his job properly.

Call 151 option 2.

I'll give it another go in a bit then, can you elaborate a bit more on the "Call 151 option 2." please?

Edit: Also, we got put through to someone on an indian call centre, or at least thats what it sounded like, does this happen after a certain time in the day or is it just a Virgin media thing?

[Peter_]

Originally Posted by Jimaxx

I'll give it another go in a bit then, can you elaborate a bit more on the "Call 151 option 2." please?

Edit: Also, we got put through to someone on an indian call centre, or at least thats what it sounded like, does this happen after a certain time in the day or is it just a Virgin media thing?

Here you go thats a bit clearer.

The best time to call is after 0800 in the morning.
----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[Jimaxx]

Originally Posted by Moldova

Here you go thats a bit clearer.

The best time to call is after 0800 in the morning.
----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

Ok, thanks for the help : ).

We rang that number and got someone who wasnt "helpful" but tried there hardest and eventully forwarded us to another number, 150 option 3.

This number claimed our Modem is to old (A veryvery old surfboard modem) and there sending a new one and that we should ring them once it comes.


To me, this doesnt seem like a "fix" to the problem we are getting but I'm not going to judge it untill we get the new modem sent and rering them once its here, as it may get fixed then.


Cheers, Jim.

[musicbravo]

woohoo! Derby jumped from being scheduled, to it is now available. Go vm

---------- Post added at 20:33 ---------- Previous post was at 20:20 ----------

EDIT: spoke too soon reset modem a couple of times and there's no change

[BenMcr]

Even if your area gets enabled, you won't get the upgrade immediately. They are upgrading everyone who has registered in batches so they can manage it properly

[musicbravo]

thanks Ben, why couldnt CS tell me that? Was like a tennis ball between tech sup and upgrades for an hour :-( Though i did lie the fact i could select option 3 - Rock music

---------- Post added at 22:14 ---------- Previous post was at 21:30 ----------

Well config updated but worryingly appears not to be correct config. See below

Network Access : Allowed
Maximum Downstream Data Rate : 10000000
Maximum Upstream Data Rate : 64000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Note upstream data rate

[Peter_]

Originally Posted by musicbravo

t
Maximum Downstream Data Rate : 10000000
Maximum Upstream Data Rate : 64000

That normally indicates you are Offline, try rebooting the modem.

[musicbravo]

Cheers guys
Newsgroup tech checked my account and said there was some sort of "fault" on it that prevented the upgrade. He has since repaired this and i am now successfully upgraded.

It just goes to show that if you are waiting to be scheduled still it does not mean you will be last. Up untill 2 days ago i was still in that category in Derby

[DES_1001]

Well wot a shock i've just been upgraded in Leicester!
Didn't think it would be until August!
Nice Surprise though!

[hedgie]

Been upgraded in Warrington for a month or so now. The speed is significantly better than 2Mb but is usually in the 4mb to 6Mb range. Does anyone know(able to spill the beans) if there are any capacity problems in Warrington.

Thanks in advance

[musicbravo]

I think but am not sure, the Derby and Leicester networks use the same "hub" UBR? or whatever the technical name is, along with parts of Nottinghamshire

[johndick65]

Originally Posted by johndick65

If you vm tech on 151 and give them you post code they will give you a date for your upgrade ive been told 14th/15th July, only 4 week i will have to wait and see

Just rebooted my modem and am now on 10 meg, one month early.
Well done and Thanks virgin.

[cpomd]

Ashton here upgraded after Phonecall told it was already upgraded it wasnt.
Measured 9.6 then got this measurement. Told only complain when its below 5MB

URL=http://www.speedtest.net][/URL]