*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 54

richardw · 16-03-2005, 07:30

Quote:

Originally Posted by helterskelter

So does anyone know what 'No SMS details' means on the upgrade page?

Dunno. I get the same error message.

etccarmageddon · 16-03-2005, 07:34

I think someone mentioned in the thread recently that an SMS code is the internal billing code used to determine which tier you're on. So if you get a 'no sms details' perhaps it means it cant locate your existing tier details?

manxman · 16-03-2005, 07:38

oldham network has been upgraded,got onto tech support last night and they told me to phone the 052 2000 number and goto broadband upgrades wich i did,dl speeds are fine now but my upload seems to have not changed,i then used the bb medic and goto onto live tech support,spoke to some 1 called peter,he did a refresh of my stb and still its the same,around 150k when it should be around the 300k mark,im on the silver samsung stb and running win xp,ive done all the ness checks and cleared out cache,im at a loss as to what to do next.can any 1 help?thx in advance!

richardw · 16-03-2005, 07:50

Quote:

Originally Posted by etccarmageddon

I think someone mentioned in the thread recently that an SMS code is the internal billing code used to determine which tier you're on. So if you get a 'no sms details' perhaps it means it cant locate your existing tier details?

Probably. I've been a cable customer since before the local cableco was bought by NTL, and I've been a broadband customer since it was launched here (before it was mainstream, and before it really needed "registration"). In my dealings with NTL it's pretty clear that their information holdings on me and my account bear very little resemblance to reality (half the time they get my name wrong, for example)!

th'engineer · 16-03-2005, 07:56

Quote:

Originally Posted by manxman

oldham network has been upgraded,got onto tech support last night and they told me to phone the 052 2000 number and goto broadband upgrades wich i did,dl speeds are fine now but my upload seems to have not changed,i then used the bb medic and goto onto live tech support,spoke to some 1 called peter,he did a refresh of my stb and still its the same,around 150k when it should be around the 300k mark,im on the silver samsung stb and running win xp,ive done all the ness checks and cleared out cache,im at a loss as to what to do next.can any 1 help?thx in advance!

There is something wrong with your set up you should be getting at least 256K on a set top box .

Use the speed tests

BBKing · 16-03-2005, 08:07

manxman - I can check what tier you're on if you send me either the MAC of the STB or the smartcard number (066xxxxxxxxx). Check with a moderator if you want confirmation that I work at ntl.

manxman · 16-03-2005, 08:22

eng,yeh ive done the speed tests but no change...

bbking,msg on way..

thx guys..

reaperov · 16-03-2005, 09:13

A couple of weeks ago, we had big problems with our connection dropping every few hours and generally falling over when attempting to do anything. We rang up tech support then, and they apparently created a new account for us, seemingly deleting the old one (as the homepage.ntlworld webspace that came with it has now disappeared). However, I don't seem to have any details at all for the account now - I've tried to upgrade with my old username/pass, but get a "Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again." error.

Just wondering if there's anything I can do to resolve this, MAC address in hand, as I don't have time to call up tech support right now..

prn6243 · 16-03-2005, 09:18

I phoned CS yesterday to ask when my Pace 750k STB would be "Automatically Upgraded".I was told that I needed a new STB and was told that the earliest it could be installed was April 12th!!

Is this the "norm" at the moment and what would have happened, if anything, if I hadn't called? Would I have ever been upgraded?

iadom · 16-03-2005, 09:22

New Samsung fitted half an hour ago, reprovisioned but still getting 750 on robin walker test.

I hadn't spotted the new blue shark remote the engineer left on the side and was trying to change channels with old remote.

Graham M · 16-03-2005, 09:26

Quote:

Originally Posted by prn6243

I phoned CS yesterday to ask when my Pace 750k STB would be "Automatically Upgraded".I was told that I needed a new STB and was told that the earliest it could be installed was April 12th!!

Is this the "norm" at the moment and what would have happened, if anything, if I hadn't called? Would I have ever been upgraded?

You would have been upgraded to 1MBit i beleive as that is the fastest the Pace boxes can safely support. They are producing Mailshots in the near future telling you what you need to do to get the speed upgrades, this more than likely would have told you about the need for an STB upgrade.

th'engineer · 16-03-2005, 09:30

Quote:

Originally Posted by iadom

I hadn't spotted the new blue shark remote th' engineer left on the side and was trying to change channels with old remote.

never been there honest

__________________

Quote:

Originally Posted by manxman

eng,yeh ive done the speed tests but no change...

bbking,msg on way..

thx guys..

You will get it sorted young jedi BB King will sort it

parky · 16-03-2005, 11:08

Great News for me.

NTL arrived with the new Samsung STB, installed in 2 mins, rang NTL updated my speed, rebooted the STB and I'm now on 2MB BB.

Ian

HeavyDude · 16-03-2005, 11:33

Got my Digitial TV sorted this morning and I've now got 2MB BB.
Damn its fast!!! Web pages just flash onto the screen...

Gonna have to run a few tests now but it's looking good.

shibby · 16-03-2005, 12:38

my 750k hasn't been upgraded yet.
may get my dad on friday to ask when the area will be upgraded

i'm pluged in to a wireless router. that shouln't affect me when i'm the only one at it at the moment right?