08-03-2005, 18:42
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#796
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Inactive
Join Date: Dec 2003
Services: TiVo, V+ HD, 152Mb BB, Superhub 2ac, Talk XL
Posts: 105
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by Vegeta
I spoke to someone who sounded foreign (a guy) at CS just now.
He was polite and said I've been upgraded to 2MB now from 750k via Samsung STB.
Its been 3 mins since I phoned so hopefully I will get the new speed very soon.
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Ok, reset my Samsung STB and I now have 2mbit speeds 
Is it normal to have to put in the Account PID and Password at the BIA Comp Provisioning login again?
Seems like after the upgrade, the mac address changed or something.
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08-03-2005, 18:42
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#797
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: New Speed Upgrades 8th March. (Part 3)
[QUOTE=paul11974]
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Originally Posted by Kits
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There are two pictures one SACM one STB you click on what you have.
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08-03-2005, 18:43
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#798
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: New Speed Upgrades 8th March. (Part 3)
what do people with set top boxes do ? do we need to call cs or is it a automatic upgrade for 750k customers
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08-03-2005, 18:44
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#799
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Inactive
Join Date: Mar 2005
Posts: 30
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by paul11974
what do people with set top boxes do ? do we need to call cs or is it a automatic upgrade for 750k customers
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Call CS and hope you don't get some idiot.
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08-03-2005, 18:45
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#800
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: New Speed Upgrades 8th March. (Part 3)
[QUOTE=Kits]
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Originally Posted by paul11974
There are two pictures one SACM one STB you click on what you have.
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upgrading set top box is not available online
__________________
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Originally Posted by chrisb123
Call CS and hope you don't get some idiot.
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why a idiot ?
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08-03-2005, 18:46
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#801
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Inactive
Join Date: Dec 2003
Services: TiVo, V+ HD, 152Mb BB, Superhub 2ac, Talk XL
Posts: 105
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Re: New Speed Upgrades 8th March. (Part 3)
[QUOTE=paul11974]
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Originally Posted by Kits
upgrading set top box is not available online
__________________
why a idiot ?
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He means by "idiot" that some of them blag and say they can't upgrade your STB with the new speeds or that the new speeds will be available soon.
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08-03-2005, 18:46
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#802
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Inactive
Join Date: Jun 2003
Location: Cambridge
Posts: 16,760
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Re: New Speed Upgrades 8th March. (Part 3)
[QUOTE=paul11974]
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Originally Posted by Kits
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Then you need to phone ntl for the upgrade. You will also need a Samsung STB if you currently have a Pace STB.
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08-03-2005, 18:47
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#803
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Inactive
Join Date: Jun 2003
Age: 44
Posts: 14,750
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by Vegeta
Ok, reset my Samsung STB and I now have 2mbit speeds
Is it normal to have to put in the Account PID and Password at the BIA Comp Provisioning login again?
Seems like after the upgrade, the mac address changed or something. |
Yup.
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08-03-2005, 18:48
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#804
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,140
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by toytown
My friend is on the 768k service at the old billing rate of 19.99 (from when he signed up for the original 500k package), he was wondering with the upgrade if he would have to pay the 24.99 that everybody is paying or if he would stop on 19.99?
Anybody know the answer?
Thanx
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He would probably be charged the same price (£19.99 ) but if he decided to change tier then he might be charged full price for that tier. Probably best to ring CS for a definitive answer. 
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08-03-2005, 18:48
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#805
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©Beam Software
Join Date: Jan 2004
Location: Teesside
Services: BB (200mbit), 1x V6, iPad, iPhone
Posts: 1,411
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Re: New Speed Upgrades 8th March. (Part 3)
1st attempt : Option 2 : Upgrades arn't happening till 15th March..suppose this whole thread is a figment of my imagination.
2nd attempt : Option 5: Guy Asked for my postcode and name and responded with "there all done". Great I said. Still no upgrade.
Can't use the online updater since NTL screwed up my account info when I first joined and issued me with a new user/pass which isn't recognised.
Guess I'll just wait till my mac address comes through the system. Don't want to risk getting the angry Scottish woman again from the first call.
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08-03-2005, 18:49
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#806
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Inactive
Join Date: Mar 2005
Posts: 4
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Re: New Speed Upgrades 8th March. (Part 3)
Im a newbie, got a question to ask, hope someone can help.
I've just updated my internet speed using the link given on this forum from 750kb to 2mb. I think my box (Terayon TJ210) can only download at 1mb, because when i use IRC and Bittorrent to download files, i can only download at max 135kb, which is the 1mbs speed, and my box is very old..
But when i download on Internet explorer, i can download at 250+kb, what does this mean? isit my box?
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08-03-2005, 18:50
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#807
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Inactive
Join Date: Jun 2003
Location: Mansfield, Notts
Age: 46
Services: Virgin Media Telephone and 100Mb broadband, Sky Q
Posts: 1,994
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Re: New Speed Upgrades 8th March. (Part 3)
I went to the autoregister website and selected the 2mb option, worked fine for me, however i've phoned a mate down the road who's on 1.5mb and the website tells him that there aren't any upgrades and to phone CS, which he did, they've told him he can't upgrade yet and that nobody at all should be on the new speeds yet.
Jon
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08-03-2005, 18:50
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#808
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Inactive
Join Date: Dec 2003
Services: TiVo, V+ HD, 152Mb BB, Superhub 2ac, Talk XL
Posts: 105
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Re: New Speed Upgrades 8th March. (Part 3)
BTW, 225KB/sec ok for 2Mbit?
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08-03-2005, 18:50
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#809
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Inactive
Join Date: Jun 2003
Location: I am house...
Services: $KY+HD - BT Infinity
Posts: 2,284
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Re: New Speed Upgrades 8th March. (Part 3)
My first post at 3mb - Rock!
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08-03-2005, 18:51
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#810
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Inactive
Join Date: Mar 2005
Posts: 30
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by lingz89
Im a newbie, got a question to ask, hope someone can help.
I've just updated my internet speed using the link given on this forum from 750kb to 2mb. I think my box (Terayon TJ210) can only download at 1mb, because when i use IRC and Bittorrent to download files, i can only download at max 135kb, which is the 1mbs speed, and my box is very old..
But when i download on Internet explorer, i can download at 250+kb, what does this mean? isit my box?
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It probably means that the torrent you are using isn't giving you your connections maximum speed.
__________________
Quote:
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Originally Posted by Vegeta
BTW, 225KB/sec ok for 2Mbit?
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Yes.
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