Grrrrrrr

[SMHarman]

Originally Posted by Ben

I think they say the money will come out between the 10th and 12th or between 2 dates. - I can't look at my bill either yet as I'm at work

Anyway I just either want my services back or i'm off simple - I think its bull about the new 12 months contract just because I have moved to a new flat

http://forum.nthellworld.co.uk/showp...43&postcount=8

Looks like the new contract bit is bull. As is the no charge bit. So by the sounds of things you have served your time.

Had you thought about opening a second bank account, transferring a lump sum and all your direct debits to it, that way the total for your bills goes into it on pay day and your dd collectors can withdraw over the month. At the end of the month the balance should be near 0 and the process starts again.

[Ben]

Originally Posted by SMHarman

Had you thought about opening a second bank account, transferring a lump sum and all your direct debits to it, that way the total for your bills goes into it on pay day and your dd collectors can withdraw over the month. At the end of the month the balance should be near 0 and the process starts again.

Good idea and I have thought of doing this but its getting the time to get down the town and do it (i'm a lazy sod really ) although it would make life alot easier

[SMHarman]

Originally Posted by Ben

Good idea and I have thought of doing this but its getting the time to get down the town and do it (i'm a lazy sod really ) although it would make life alot easier

With most banks you can do a lot of this by post / internet or if they are as good as firstdirect by telephone.

The DD transfer is somthing they can do automatically without interference from the reqestor of the DD, so you won't need to worry about NTL inputting the details wrong, the bank effectively redirects the DD to the different account (I think).

[andygrif]

Originally Posted by Ben

Good idea and I have thought of doing this but its getting the time to get down the town and do it (i'm a lazy sod really ) although it would make life alot easier

As previously suggested LOL

http://forum.nthellworld.co.uk/showp...3&postcount=30

[basa]

Originally Posted by SMHarman

Had you thought about opening a second bank account, transferring a lump sum and all your direct debits to it, that way the total for your bills goes into it on pay day and your dd collectors can withdraw over the month. At the end of the month the balance should be near 0 and the process starts again.

Better still..open a new account and transfer what would be left over each month into the new account. That way you don't have to re set all your DD, transfers etc.

(Although thinking about it that 'left over' figure might be variable each month)

[SMHarman]

Originally Posted by basa

Better still..open a new account and transfer what would be left over each month into the new account. That way you don't have to re set all your DD, transfers etc.

(Although thinking about it that 'left over' figure might be variable each month)

But as I said, banks (well my experience is HSBC/Firstdirect) can transfer a DD between your accoutns with no intervention from the recipeint of the funds.

Or with your method you could get your eer to pay your salary into the new account and then you transfer the balance to the old account.

[Ben]

Right well paid them over the phone - Nice lady took my card detail and said my services would be restored (TV/Phone) - TV would take 20 minutes to come back but the phone would take 24 hours fair do's

That was at 11am this morning and no TV still Rebooted the STB and still nothing

Gonna have to phone them tommrow if its not back.

[poolking]

Originally Posted by Ben

Right well paid them over the phone - Nice lady took my card detail and said my services would be restored (TV/Phone) - TV would take 20 minutes to come back but the phone would take 24 hours fair do's

That was at 11am this morning and no TV still Rebooted the STB and still nothing

Gonna have to phone them tommrow if its not back.

I suppose this would be in the same queue for upgrading your broadband speed?

Told by one CS it would take about 20 minutes, rang again only to be told by a different CS that there is a queue and could take up to 24 hrs to upgrade.

This happened 1 month ago.

Gotta keep smiling or you'd go insane.

[Ben]

Well still havn't got my channels back and its annoying me know considering I have paid them

Phoned them but oh! its a sunday and there closed

Originally Posted by Ben

Well still

Phoned them but oh! its a sunday and there closed

One of the stupidest things they have ever done (well maybe not the stupidest, but you know what i mean)

[Ben]

*sigh*

Got my bill though this morning and found it to be higher then normal. Guess what they have messed my bill up AGAIN!!

I phoned them on my lunch break this afternoon and was greeted but a lady in the billing department (Tracy)

I explained the problem that they had overcharged me somewhere because my bill is not normally that high (The bill is sooo confusing I didn't know where to look!)

Anyway she had a look on her system and advised it does look "dodgy"

Anyway she put me on hold for about 15 minutes! Came back and said she would need to phone me back in 10 minutes instead of keeping me on hold (fair enough but we know what there like) I thought I would make it a test to see if I do get a call back..

haha - No call back 20 minutes later I phone up AGAIN and speak to Melanie this time. Told here I spoke to Tracy who advised she would phone me back in 10 minutes - So she went away to find her (another 10 minutes on hold) came back and said that Tracy had gone into training! I advised I had just spoken to her about 20 minutes ago and said she was suppose to phone me back in 10 minutes! Melanie advised that my bill did look wrong and would "credit" my account. Then I asked wtf is going on with Tracy because that is really really crap customer service! (we all know it happens everyday) She told me that Tracy hadn't even put a note on my account about it. So she took my phone call got up and walked off to training without telling ANYONE about this issue (maybe she expected me to not even phone back?)

Anyway very annoyed and as soon as payday arrives I'm off to BT/Sky (if they give me BS about being in a new 12 month because I moved to my new flat I think I will go loopy)

[Stuartbe]

Originally Posted by Ben

*sigh*

Got my bill though this morning and found it to be higher then normal. Guess what they have messed my bill up AGAIN!!

I phoned them on my lunch break this afternoon and was greeted but a lady in the billing department (Tracy)

I explained the problem that they had overcharged me somewhere because my bill is not normally that high (The bill is sooo confusing I didn't know where to look!)

Anyway she had a look on her system and advised it does look "dodgy"

Anyway she put me on hold for about 15 minutes! Came back and said she would need to phone me back in 10 minutes instead of keeping me on hold (fair enough but we know what there like) I thought I would make it a test to see if I do get a call back..

haha - No call back 20 minutes later I phone up AGAIN and speak to Melanie this time. Told here I spoke to Tracy who advised she would phone me back in 10 minutes - So she went away to find her (another 10 minutes on hold) came back and said that Tracy had gone into training! I advised I had just spoken to her about 20 minutes ago and said she was suppose to phone me back in 10 minutes! Melanie advised that my bill did look wrong and would "credit" my account. Then I asked wtf is going on with Tracy because that is really really crap customer service! (we all know it happens everyday) She told me that Tracy hadn't even put a note on my account about it. So she took my phone call got up and walked off to training without telling ANYONE about this issue (maybe she expected me to not even phone back?)

Anyway very annoyed and as soon as payday arrives I'm off to BT/Sky (if they give me BS about being in a new 12 month because I moved to my new flat I think I will go loopy)

I totaly dissagree m8.....

They have never failed to call me ---- Every time my bill has been overdue they somehow manage to call me without fail ????? Funny that

[Ben]

Originally Posted by stuartbe

I totaly dissagree m8.....

Disagree with what I'm telling you what happend

They have never failed to call me ---- Every time my bill has been overdue they somehow manage to call me without fail ????? Funny that

The bill being over due was awhile ago - this bill would be paid ontime but they overcharged me like they have done for months

I'm getting sick and tired of it.

[Stuartbe]

Funny how they allways manage to call me if my bill is overdue though....

Cant say I blame you for getting fed up... When I move to my new place there is no way that there will be anything to do with ntl installed.

[Ben]

Originally Posted by stuartbe

Funny how they allways manage to call me if my bill is overdue though....

Yea well they wouldn't call me they would just cut me off and expect me to phone them to sort it