NTL offering package to challenge talk talk

[Chrysalis]

Originally Posted by James Henry

Yeah indeed we'll see, how long does that discount last?

Seems obscenely cheap either way, well under half price.

If ntl can do this without losing money it shows they are royally ripping customers off for the current packages, however seeing their margins I'm pretty sure this'd be a loss leader.

Anyway keep up the good work with retentions guys, let's see if it makes ntl rethink.

They might even try taking better care of their customers rather than throwing discounts at them to make them stay, and even when customers routinely phone up to ask for discounts letting them go, a customer isn't worth anything if they aren't making you money.

I know the ntl mindset is permeating the ex-Telewest employees and they aren't happy about it. They are being set stupid and basically unachievable targets. One of the main issues being that Telewest actually credit check and care what the credit check says whereas ntl will happily sell to anyone to get the figures looking nice. After all the 'figures' can be painted to look good even if the company itself is deeply in the gutter.

Well you know this is because the shareholders are seeing customer numbers more important then actual profit numbers, I bet they are on a mission to just get more and more customers no matter what the cost. Just cram them in.

Yet they could work on improving their quality raise prices a little and have half the customers leftover but with a much healthier profit.

---------- Post added at 18:32 ---------- Previous post was at 18:26 ----------

I think bill is happy to pay more for a better service, but seeing as NTL appear to be doing dumb things on tues I will be ringing for my free TU24

To go with my half price 10meg (due to congestion, probably result of cramming customers in who half are loss leaders), and 3 for £30 discount.

Ntl never learn and will keep been happy having customers that they pay for so I might as well just play along.

[Matth]

I think you can say that connection SPEED is "guaranteed" with NTL cable (as opposed to the "up to 8Mb" of ADSL (assuming perfect conditions) , but usable throughput is not guaranteed on either!

I guess it's worth having a pop at retentions (best offer for Family pack, phone not used much, as we kept the BT line and uses the NTL for dialup originally , broadband - currently 1Mb).

Note, there IS a BT line, and I've already checked that the special IS available (first one that has been!).

Just depends... TT seem to have no news server (compared to a restricted one with NTL) and to already throttle P2P (which NTL seem likely to do) - would mean biting the bullet on the £29.99 charge, and another £16 for an Ethernet modem, so maybe better to see if NTL have something approaching a price match.

Originally Posted by Matth

I think you can say that connection SPEED is "guaranteed" with NTL cable

I would sooner have 2 meg that works continuously and consistently than a 10 meg that goes up and down like a whores draws.

[Zee]

You know, if this was my company and idiots kept ringing up saying they wanted to leave just to get a good deal i'd say, so be it, leave, goodbye, i'm sure i'd make more money letting these rats leave rather then giving out these mad deals.
It isn't fair that some of us are paying full price for our service, yet people getting 10MB Broadband, digital TV and phone pay less then what i do for 2MB Broadband, NTL need to get themselves in line and STOP handing out mad offers like these.

[DaggaDagga]

What's idiotic about making a 5-minute phone call that saves you £100's? Who's the idiot?

I'm still in my first year, but I'll be straight on the phone at the end of it.

The system might be wrong, but you'd be mad not to use it like everyone else does.

Perhaps NTL are happy with people paying 2p a month after their 12 months are up. The installation's all paid for, so it's free money for them, 2p more than if you cancelled. The idiots are those who keep paying for the "free" installation after the first 12 months.

[paul11974]

anyone got any good deals over the bank holidays ?

[DaggaDagga]

Completely off-topic, but where did you get that picture Paul? It makes me feel a bit ill every time I see it!

And what's with the "Hurry up Richard"? I'll have some of whatever you're on.

I'm sure you've been asked this before.

[Pia]

Hmmm i want to ring up and do this, but knowing my luck they'll say okay then your account will be cancelled byeee... and i'll end up with nothing

[DaggaDagga]

Tell em you're "thinking about changing", and looking at TalkTalk's new offer.

[paul11974]

Originally Posted by DaggaDagga

Completely off-topic, but where did you get that picture Paul? It makes me feel a bit ill every time I see it!

And what's with the "Hurry up Richard"? I'll have some of whatever you're on.

I'm sure you've been asked this before.

im drinking john smiths bitter and stop asking silly questions lol

[Neil]

Originally Posted by Pia

Hmmm i want to ring up and do this, but knowing my luck they'll say okay then your account will be cancelled byeee... and i'll end up with nothing

Then that should prove to you that they're not worth your hard earned cash.

[Merlin99uk]

Yes it works, just rang CS, told them I was thinking of cancelling, they put me through to the next dept, who asked why. I said talk talk is cheaper, so they offered me a price match !! £20.99 pm for unlimited uk calls, line rental and 2mb BB (never had the tv, so wasn't interested in that).

Needless to say, I took the offer! I see it as a reward for 10 years loyalty to NTL/Cabletel !

I will however be double checking the bill when it comes !!

Merlin

[Neil]

Originally Posted by Merlin99uk

Yes it works, just rang CS, told them I was thinking of cancelling, they put me through to the next dept, who asked why. I said talk talk is cheaper, so they offered me a price match !! £20.99 pm for unlimited uk calls, line rental and 2mb BB (never had the tv, so wasn't interested in that).

Needless to say, I took the offer! I see it as a reward for 10 years loyalty to NTL/Cabletel !

I will however be double checking the bill when it comes !!

Merlin

Did you get the free International calls too?

[etccarmageddon]

why (upto) 2meg broadband when Carphoneywhorehouse are offering (upto) 8meg? hardly a deal match is it?

[gazleics]

I just rang CS Like Merlin did but they said there was no package to compete with Talk Talk and to get the same services would cost £32.99 So I guess it all depends who you get to talk to at CS as to whether you get a deal or not, Which is totally unfair as all customers should be able to get the same deals.