Speed Issue - Nothing left to do but leave NTL? - Page 5

Bolch · 15-03-2006, 17:02

Quote:

Originally Posted by Robjones23

Secondly, from what I can tell tehre are a lot of problems in my area, Baz has posted another thread "help" and he's in the same postcode region as I am (SK8 3) so I'm guessing we must be close to each other.

I wouldn't mind knowing which proxy you tried, I'm an SK8 5 person.

Robjones23 · 15-03-2006, 18:17

proxies I have and working fine are:

62.254.128.4

and

62.252.32.11 (seems the best one)

both are port 8080 of course.

Chrysalis · 15-03-2006, 18:54

agreed, remember any ntl staff here are here voluntary and usually in their free time. They could easily decide to leave you to use the proper channels which would be ringing tech support. Even if I dont get the result I want I thank staff for their time and effort in assisting me.

Robjones23 · 16-03-2006, 10:06

Indeed.

Anyway, my cable modem seems to be a ever so slightly out of what is described as ideal conditions:

Downstream Receive Power: -7.6 dBmV (seems low as even the higher speeds should be min -6???
Downstream SNR: 31.1 dB (seems fine)
Upstream Transmit Power Level: 48.3 dBmV (seems fine)

Has anyone "internally" been able to find out what's going on?

Cheers,

rob.

Bolch · 16-03-2006, 10:30

Quote:

Originally Posted by ntl.wotcha

You really need to try larger pings. If there's a device with a duplex error somewhere in the network then small pings will often get through, but large ones wont.

Work your way down the tracert hitting each with large pings and see which one starts to drop packets.

Tried that with a size of 512 and got 100/150ms for each step

Also tried the 2 proxies Rob posted but both of those were as bad.

Rone · 16-03-2006, 10:32

I've noticed one thing, the customers know theres a fault, but as usual it seems ntl dont want to admit theres a problem, or they dont think there's a problem, or maybe even they dont have the money to fix it.
The staff that visit here probably wouldnt be allowed to tell you anyway, and i for one cant be bothered waiting for ntl to sort it, if this is an indication of things to come, i would sooner have a slower but steadier connection.

Robjones23 · 16-03-2006, 14:58

Could this be related?

On the morning of Wednesday the 15th of March between midnight and 6 AM,

Network optimisation will result in a loss of service in the Watford, Leeds, Derby, Stockport, Reading, Bishops Stortford, Cambridge, Papworth, Newmarket, Leicester, Middlesbrough, Basford, Darlington, Hartlepool, Marske, Luton, Hatfield, Stapleford and surrounding areas.

Essential Maintenance will also be performed on our email systems.

On the morning of Thursday the 16th of March between midnight and 6 AM,

Network optimisation will result in a loss of service in the Watford, Leeds, Derby, Stockport, Reading, Papworth, Middlesbrough, Stockton, Wearside, Oxford, Kempstone, Stapleford, and surrounding areas.

On the morning of Friday the 17th of March between midnight and 6 AM,

Network optimisation will result in a loss of service in Leeds, Derby, Stockport, Reading and surrounding areas.

Chrysalis · 16-03-2006, 14:59

whats annoyed me is if its down to money they could have done it if they didnt spend it on mergers and restructuring.

---------- Post added at 14:59 ---------- Previous post was at 14:58 ----------

robjones those status updates have been ongoing for months, and not one has been on my ubr it seems to have a big sign on it please dont upgrade me.

Robjones23 · 16-03-2006, 15:05

I know these have been around for a while but the dates have changed to this week, maybe tey're working on the area? I don't know - can anyone from NTL find out where the work is taking place? It amazes me that they seem so haphazard when it comes to understanding changes / upgrades.

etccarmageddon · 16-03-2006, 15:16

Rob, I suspect they are working their backsides off to get the network back in shape as it's falling apart in places due to oversubscription due to upgrading the 3m to 10m. on top of that they need it to be able to handle 2mb going to 10m asap - ie. to compete with max dsl.

charliep · 17-03-2006, 09:11

I expressed my dissatisfaction with the slow speeds on NTL's web site, this was their reply....

Please accept my apologies for the problems you are experiencing with your broadband connection.

I have looked into your situation in more depth and I can see that there are some network issues in your area. These would cause the problems that you have been facing, (dropped connections, slow browsing and downloads). At the moment there is no work scheduled to resolve this issue.

ntl is committed to provide all it's customers with the highest quality service possible. I am sorry that I cannot provide you with more information on when any work to upgrade the network will be carried out.

etccarmageddon · 17-03-2006, 09:16

at least they're honest but that's an admission that they know about a fault and have NO PLANS TO FIX IT.

SHOCKING.

IanUK · 17-03-2006, 09:44

Quote:

Originally Posted by charliep

I expressed my dissatisfaction with the slow speeds on NTL's web site, this was their reply....

Please accept my apologies for the problems you are experiencing with your broadband connection.

I have looked into your situation in more depth and I can see that there are some network issues in your area. These would cause the problems that you have been facing, (dropped connections, slow browsing and downloads). At the moment there is no work scheduled to resolve this issue.

ntl is committed to provide all it's customers with the highest quality service possible. I am sorry that I cannot provide you with more information on when any work to upgrade the network will be carried out.

Thats amazingly bad service, I'd send back something like this:

'I have looked into your Company in some depth and can see that you are generally quite useless in the area of network management, this would cause the problems with customers that you have been facing (Large phone queues, indifferent staff and withdrawing free phone numbers). At the moment I find I am unable to pay you.

I am commited to providing all of my suppliers with the same high level of service, I am sorry that I cannot give you any more information on when I will resume payments to you at this time.'

Rone · 17-03-2006, 09:48

Lol.
A nice idea, but they probably wouldnt read it.
Now i am glad i cancelled my account, a fix it date of "whenever" is no use to anyone.

KevAmiga · 17-03-2006, 09:59

Quote:

At the moment there is no work scheduled to resolve this issue.

Eh? Thats pretty poor... well more than pretty poor...