Its official today NTL and BT are named and shamed

[setch]

I knew that it was owned by NTHW Ltd. I asked the wrong question.

[cos]

What We Do
The Cable Forum concept was created in February 2004 by Frank Whitestone to cater for stakeholders in the British Cable TV and Internet industry, primarily customers of cable companies ntl:home and Telewest Broadband.

Working in close conjunction with nthellworld owner Neil Crayne and the rest of the team – Mick, Richard M, Caspar, Russ D, Pem, Nemesis, Tezcatlipoca, Stuartbe, Tricky & Steve H. Frank created Cable Forum from the ground up during March 2004.

The aims of Cable Forum are simply to build on the success of both of the nthellworld sites and to:

To allow cable customers in the UK to voice open and honest opinions of ntl and Telewest services.
To facilitate discussion between staff and customers of both cable companies.
To provide as much help and support to those who need it and ask on the website.
Cable Forum is owned by NTHW Limited, a company created by Frank Whitestone and Neil Crayne. For more information, please the use the links on the left.

Originally Posted by setch

I would say that those NTL members who frequent this forum are the very small minority of the company that really do care about customer service. So if you are saying that they probably will not help somebody who states that NTL are crap, then why do they bother to visit the forum in the first instance. This forum exists due to the fact that NTL are crap.

If NTL were not crap, then this forum would not exist. If I remember correctly, the reason that the original NTLHELL.COM closed was because NTL could not stand up to the fact that it was a lousy company, so bought and closed the site in an attempt to gag it's client base.

So who owns this forum, sounds like it could be NTL from the way some of the mods respond to posts.

Setch

Setch



Thankyou so much for your true and honest response of which I agree with you entirly as this site seems very biased when people complain . I have been told my attitude stinks of which amazes me as for persons abused me by sending me nasty comments as soon as I joined this site. The mods seem to have there head stuck up their ..... afraid of some people giving their true opinions and I expect this post to be edited in the name of political correctness.

Setch, just for your information my problems have not been resolved even after taking the polite route.I am amazed that after complaining to www.moneysavingexpert.com I had a better response from them and strangly there are other persons there who are suffering at the ignorance of NTL so I wonder if this site is actually NTL as it don't seem to have guts to accept critisisim given against NTL

Originally Posted by cos

so I wonder if this site is actually NTL as it don't seem to have guts to accept critisisim given against NTL

Or is it that some here can judge a persons character from the way they post and treat people. Lets face it in your short time here you have managed to **** off both NTL Staff and I would say some of the Mods of this site.

Originally Posted by cos

so I wonder if this site is actually NTL as it don't seem to have guts to accept critisisim given against NTL

this makes a change, the site has previously been accused of an anti NTL bias.

What is actually true is that the site is entirely neutral, it provides a forum for members to discuss their experiences of NTL, both good and bad, and in some cases has been instrumental in helping to solve some of their individual problems. While, also, maintaining a dialogue with NTL senior management, with a view to future improvements.

It is not true the site suppresses criticism of NTL, all constructive criticism is welcomed, what is not accepted is general sweeping statements insulting NTL employees.

[Stuart]

Originally Posted by setch

I would say that those NTL members who frequent this forum are the very small minority of the company that really do care about customer service. So if you are saying that they probably will not help somebody who states that NTL are crap, then why do they bother to visit the forum in the first instance. This forum exists due to the fact that NTL are crap.

If NTL were not crap, then this forum would not exist. If I remember correctly, the reason that the original NTLHELL.COM closed was because NTL could not stand up to the fact that it was a lousy company, so bought and closed the site in an attempt to gag it's client base.

So who owns this forum, sounds like it could be NTL from the way some of the mods respond to posts.

Setch

If NTL had planned to close nthw.com from the start then they would done just that. They wouldn't have financed it for a couple of years. I don't know what happened there.

If you think the Mod team are pro NTL, just do a search through the posts of either Russ or Neil (both of whom are admins, and Neil is a part owner). For that matter, you can do a search through my own posts (I have been known to have a go at NTL a few times).

The fact remains that the NTL staff who post here do so voluntarily, and if they think they are going to get abuse because of the company they work for, they are going to stop.
__________________

Originally Posted by cos

I wonder if this site is actually NTL as it don't seem to have guts to accept critisisim given against NTL

You haven't been here long, and, it appears,you haven't read through some of the posts on this site. As stated above, look through the posts of Neil & Russ.

As homealone says, the site itself is neither for nor against NTL. If a member has a problem with either NTL or Telewest, hopefully one of the members can help. If they cannot the mod team will try and escalate the problem to the relevant people.

Regarding the offensive comments made on your reps, AFAIK, that was dealt with.

[etccarmageddon]

Originally Posted by Bill C

Or is it that some here can judge a persons character from the way they post and treat people. Lets face it in your short time here you have managed to **** off both NTL Staff and I would say some of the Mods of this site.

****ed me off too.

Originally Posted by cos

...I have been told my attitude stinks of which amazes me as for persons abused me by sending me nasty comments as soon as I joined this site. The mods seem to have there head stuck up their ..... afraid of some people giving their true opinions and I expect this post to be edited in the name of political correctness.

I dont want to read those kind of nasty comments on this forum - all of it is aimed at achieving what exactly? when you complain about being on the receiving end of nasty comments and then say the mods have their heads up their etc - how hypocritical is that?

Originally Posted by cos

Thankyou so much for your true and honest response of which I agree with you entirly as this site seems very biased when people complain . I have been told my attitude stinks of which amazes me as for persons abused me by sending me nasty comments as soon as I joined this site. The mods seem to have there head stuck up their ..... afraid of some people giving their true opinions and I expect this post to be edited in the name of political correctness.

Quite simply, you seem to be here just to cause trouble. You may have, or had, poor service from ntl, but such is your attitude to people who have tried to help you, that they no longer have the will to do so. Personally, I think you're a troll.

Your post won't be edited, but if you continue to simply cause trouble by insulting both the members, ntl staff & the team running the site, then your posting rights will be suspended.

[cos]

Originally Posted by Bill C

Or is it that some here can judge a persons character from the way they post and treat people. Lets face it in your short time here you have managed to **** off both NTL Staff and I would say some of the Mods of this site.

I am sorry. if I knew NTL was so sensitive about hearing the truth about the appalling customer care and the poor service NTL are giving and still are at this time of writing I would not complained. One rule for one and one for the other on this site judging by yours and other remarks.

Instead of me being repeatedly called a lier from some brainless poster on this forum please read my Blog and then seriously answer why NTLS service is appalling and continues to be up to this time as issues have still not been resolved.

I apoligise to any NTL staff who may have taken offence it was not intended at you personally more towards your managers who are letting you down Gillian Supervisor for one who waste NTL customers time with lies. Also
there are anumber of idiots on this forum who have answered my statements with such negativity I wonder if they are just jealous when someone has a legitimate case as they then take to sending abusive comments, they know who, it is them who are giving this site a bad reputation and takes away the fact its here to help people like myself, they need to get their own sorry house in order or get a life and leave the real world to enjoy what can be a great and helpful site.

[etccarmageddon]

I am tempted to read your blog but suspect that if anyone is deserving of poor customer service then it's someone who uses words like "brainless poster" "idiots" etc. Is there any chance you could continue this discussion without any insults?
__________________

I've read your blog - unbelieveable - I take it you've chucked ntl out and gone to sky?

Originally Posted by IanUK

I won't bore you all with the details again as you are probably sick of it, but suffice to say after 3 weeks of attempting to get anyone to help, and despite being contacted by 2 members of NTL's *executive office* and being promised a phone call last week, suprise surprise - NOTHING, NADA ,ZILCH

Very poor indeed, I think they totally deserve their terrible reputation, if I ran my company like that I'd be out of business (and rightly so).

Yes, you're right, it's very poor and unacceptable. I think the 'executive office' have had their eyes opened to just how poor some areas of their own company can be. The difference being that eventually they will have clout to get something done, but these things can take time. The difference from our POV is that you (afaik) have not resorted to personal insults.

[cos]

Originally Posted by Bill C

Or is it that some here can judge a persons character from the way they post and treat people. Lets face it in your short time here you have managed to **** off both NTL Staff and I would say some of the Mods of this site.

Having just read through my previous post before (Stuart warning) without finding the need to edit them I find your remarks some what questionable. Please explain how they can upset people when they are true. This site is supposed help people but instead being surpressed by some arrogant folk who can't accept NTL customer have real problems of which they would like to discuss with like minded persons. I am sorry if some of you take issue with this, as I understood I would get some clear cut answers and not have wade my way through some idiots negative remarks each time, goodness I feel sorry for some people

[Stuart]

I don't think it's the fact you are complaining that is causing people issues. I think it's the way you are phrasing your complaints. Calling people "brainless" and "idiots" does not help your cause in any way.

No one here is arrogant enough to assume that NTL don't have problems (the fact this site was set up in the first place is an indication they do), and, TBH, ANY large company is going to have problems somewhere in their system.

A quick tip. I have found (in life) that if you have a geniune complaint, then you are actually far more likely to get help if you are polite. If you get people's backs up by insulting them, they are not likely to help you.

Originally Posted by Stuart C

I don't think it's the fact you are complaining that is causing people issues. I think it's the way you are phrasing your complaints. Calling people "brainless" and "idiots" does not help your cause in any way.

No one here is arrogant enough to assume that NTL don't have problems (the fact this site was set up in the first place is an indication they do), and, TBH, ANY large company is going to have problems somewhere in their system.

A quick tip. I have found (in life) that if you have a genuine complaint, then you are actually far more likely to get help if you are polite. If you get people's backs up by insulting them, they are not likely to help you.

and there are the words of wisdom

[IanUK]

Yes, you're right, it's very poor and unacceptable. I think the 'executive office' have had their eyes opened to just how poor some areas of their own company can be. The difference being that eventually they will have clout to get something done, but these things can take time. The difference from our POV is that you (afaik) have not resorted to personal insults.

No, no personal insults, I've written a lengthy email to one of the 'executive office' staff asking yet again why I am being continually ignored, which I copied to Mick from the team as he was helping me to try and get someone to answer my complaint.
I've told him exactly what I think of the company he works for in no uncertain terms, but there are no personal insults.

I just wish they would get their act together, they are woefully bad at present

[cos]

Originally Posted by Bill C

and there are the words of wisdom

God help us all , open up the star gate and let me as I now know my sins and realise the error of my ways , joining NTL and trying to make sense of the appalling customer service