General : TV360 - pro and cons

Originally Posted by Bob

The lack of 'undelete' still seems a rather glaring omission, but it might as well be missing on Sky Q because it's a sod to find in the menu!

You can list deleted programmes in Sky Q, and undelete them (Recordings > Manage > Deleted, IIRC).

[Bob]

Thanks - I never think to look in Manage for these things for whatever reason :-D

[Hom3r]

Originally Posted by RichardCoulter

The 360 doesn't have Wishlists, Suggestions or QuickView.

It's called watchlist

[RichardCoulter]

Originally Posted by Hom3r

It's called watchlist

I've been led to belive that it's not the same though. In what way is it different?

[vincerooney]

my friend still had an original tivo box. no one ever got in touch with him to even offer him a better box.

he's just got rid of his tv package now and just has broadband and phone. he realized a firestick as slow as i find it is still quicker than the original tivo.

i really feel virgin media are being foolish not going out to those on the original tivo to try and keep them wanting tv.

[Mr K]

Originally Posted by vincerooney

my friend still had an original tivo box. no one ever got in touch with him to even offer him a better box.

he's just got rid of his tv package now and just has broadband and phone. he realized a firestick as slow as i find it is still quicker than the original tivo.

i really feel virgin media are being foolish not going out to those on the original tivo to try and keep them wanting tv.

They've always let old customers rot on old equipment, as well as much higher prices. I only managed to get my old Tivo swapped for a V6 earlier this year, it took some doing. I resorted to reporting it as a fault as it was so slow. Glad I did that, as now they be giving me a 360 and nobody wants those !

You're right though its a false economy. They'll just lose customers, as they are doing (over 13000 lost in the last quarter).

[daveeb]

Originally Posted by Mr K

They've always let old customers rot on old equipment, as well as much higher prices. I only managed to get my old Tivo swapped for a V6 earlier this year, it took some doing. I resorted to reporting it as a fault as it was so slow. Glad I did that, as now they be giving me a 360 and nobody wants those !

You're right though its a false economy. They'll just lose customers, as they are doing (over 13000 lost in the last quarter).

I thought they still replaced Tivos with V6's ??. I still use an ancient Tivo as it has lots of time shift recordings I look at and it still works fine albeit slowly. Really don't fancy a 360 when the current fossil finally gives up the ghost.

[vincerooney]

Originally Posted by Mr K

They've always let old customers rot on old equipment, as well as much higher prices. I only managed to get my old Tivo swapped for a V6 earlier this year, it took some doing. I resorted to reporting it as a fault as it was so slow. Glad I did that, as now they be giving me a 360 and nobody wants those !

You're right though its a false economy. They'll just lose customers, as they are doing (over 13000 lost in the last quarter).

he couldn't believe how quick the firestick was and then realized he didn't need virgin media tv. its such a strange approach to business. "we can save money by keeping people on ancient technology!"

But then the people realise they can get a better alternative cheaper...i know for a fact if he'd been sent a v6 he'd still be paying virgin media for tv. it just got so bad he looked into alternatives for once

[japitts]

Originally Posted by daveeb

I thought they still replaced Tivos with V6's ??..

Faulty TiVo's are indeed replaced with V6.

If sales/CS offer TV360, that's another issue.

[daveeb]

Originally Posted by japitts

Faulty TiVo's are indeed replaced with V6.

If sales/CS offer TV360, that's another issue.

Thank you. Seems odd some CS would offer a 360 if (presumably) there are still spare V6's to be had, are they just unaware of this.

[Mr K]

Originally Posted by daveeb

Thank you. Seems odd some CS would offer a 360 if (presumably) there are still spare V6's to be had, are they just unaware of this.

They want customers on 360, its a cost saving as no Tivo licence to pay. I think essentially its the same box, different software.

[Mr K]

The punters really don't like the 360.
https://community.virginmedia.com/t5.../Virgin_TV_360
Many have been 'forced' to 'upgrade' to get Sky Sports+. Not worth it imo.

Maybe VM should have done a bit of consumer testing first? The cost saving from the tivo licence may not be worth it if they are shedding customers (13k lost in the last quarter).

[admars]

I saw the option the other day when using my v6 to watch Prime, and clicked for an upgrade, after eading this thread and the community one, maybe when the remote arrives, I'll put it to one side and won't "upgrade" my box yet.

I know people are more likely to moan than shout about the positives, but doesn't seem like a good move yet

I don't stream much, mostly record stuff, and watch later, my tv package is as low as you can get.

[1701-e]

Originally Posted by admars

I saw the option the other day when using my v6 to watch Prime, and clicked for an upgrade, after eading this thread and the community one, maybe when the remote arrives, I'll put it to one side and won't "upgrade" my box yet.

The V6 will automatically update to TV360 after five days or so. You'll need to contact Virgin urgently if you don't want to change over.

[Mr K]

Originally Posted by admars

I saw the option the other day when using my v6 to watch Prime, and clicked for an upgrade, after eading this thread and the community one, maybe when the remote arrives, I'll put it to one side and won't "upgrade" my box yet.

I know people are more likely to moan than shout about the positives, but doesn't seem like a good move yet

I don't stream much, mostly record stuff, and watch later, my tv package is as low as you can get.

I think the change might happen automatically anyway if you ve selected the 'upgrade'.

https://community.virginmedia.com/t5...e/td-p/5562073

Think you'll need to get in touch with them to stop it happening.