Quote:
Originally Posted by Digital Fanatic
hahaha.. yeah.. I wanted the time back!  |
LMAO Yeah I agree with you guys as I stated in a previous post I do tend to ramble on to make sure ive covered all points needed.
The purpose why its soo lengthy was to make sure they knew enough is enough after 4 months no resolution my patience with them was wearing thin
Now as and when it was Telewest Broadband things was seen more like the new AXA Insurance commericial
View:
http://www.visit4info.com/advert/Cro...-AXA-AXA/64648
and thats exactly how I felt.
I didnt want to come home after a days work to spend 40 mins on the phone to Virgin Media talking about 4 months poor services with them
I dont want credits as it stated on the phone call its self as credits dont resolve problems its just a way of buying time having their fingers crossed that the problem will rectify its self they needed to send out engeneers
When they did the problem got resolved, they also had over subcriptions in which they stated the problem would be resolved the month before (so dont know if there was delays there also which conincided with the engeneers visit)
Not trying to beat the system, just want it to work and for agents to do be considerate (IE: When I paid 7 days ago to remove the restrictions or put the removal in place) not have to phone back at a time of an emergency to be told wait 24hrs (Specially as I know its within the agents power / tm to remove it within 20 mins to 2hrs via the NTC) after all it wasnt my fault the agent failed to remove the call baring after payments made.
VM have lost a very small mynute amount of money via 1 customer,
But I feel im not the only one and there is hundreds more out of the 5.5 million customers.
Some staff regurditate what was probably emailed to them internally or briefed out in a team meeting
For every 1 customer that goes we aquire 3 new ones
If they was the case VM would have increased by 25% at least since Feb 07 when the rebranding took effect and not stopped at 5.5/5.7 Mill customers
From me alone VM has lost from me its £311.76 for phone service charges and around about £860 a year phone calls (£1171.76)
and I say VM lost out on a small amount as thats just a blip in the 5.5/5.7 million customers they have but im sure im not the only one disconnecting, just after 7yrs service and loyalty you dont want to move over to a new company and loose the 7yrs loyalty behind it.
if just 10 customers nationally in my situation disconnected a week thats an annual loss of approx £46,870.40
Yes for every custmer that disconnects another comes along but Id preffer to retain the existing customers by listning to them and helping them and also gain the new customers (VM listen up mate its called GROWTH)
I have disconnected the phone line and moved to 02 on the mobile
VM convinced me to keep the TV on the basic £5.50 package and the broadband problem finally got resolved
Im now saving £280.00 a year on service charges with Skype and the cost of the calls is at least 25% cheaper than VM so works for me as long as VM can supply internet to me.
The complaint has now been taken over by OFCOM and is being managed by them
Im just happy that im making savings now more so than anything else
Join CF
You are here: 
