[Merged]Freeview aerial installation - Page 5

Hornet · 23-06-2007, 17:32

Same picture freezing now and again. The elemnt doesn't look broken through binoculars in anyway and comes of the main box, it wouldn't meant to be like that though would it?

If that element (is that the correct term is wrong) I miust be within my rights to say I want a full refund, come and remove your aerial. No one should need 4 attempts to do this surely?

carpy · 23-06-2007, 19:07

That's the folded dipole.

If you were warned before the installation began that the reception might not be perfect then I wouldn't think you're entitled to a refund.

Let this be a lesson not to use the big firms in the Yellow Pages with a huge advert and lots of supposed local 0800 numbers.

Hornet · 23-06-2007, 21:23

What you are saying its meant to be bent?

Surely after three attempts and leaving me with a busted aerial they are not entitled to a 4th chance.

County court says Ive got to allow reasnable chance to fix!

carpy · 23-06-2007, 21:57

Well it's not actually folded on this one.........

Good luck whatever you do. Just don't use these clowns again!

Hornet · 23-06-2007, 22:18

Carpy sorry to not understand are you saying the the element that is bent downwards in meant to look like that or not?

carpy · 23-06-2007, 22:24

No it's not meant to be bent. It should be the same as the other side. Whether it's making a difference or not is impossible to tell.

Hornet · 24-06-2007, 11:53

I have tried to look at the part trhough inoculars its a mystery as the plastic housing all looks as it should, I cannot see where or how it has been bent.

Is it of major importance that this part is straight? As I've had enough of this on going aerial saga?

Picture still freezes about once an hour for a split second, but would that be that bent down part?

Anyone, thanks

carpy · 24-06-2007, 14:19

Quote:

Originally Posted by Hornet

I have tried to look at the part trhough inoculars its a mystery as the plastic housing all looks as it should, I cannot see where or how it has been bent.

Is it of major importance that this part is straight? As I've had enough of this on going aerial saga?

Picture still freezes about once an hour for a split second, but would that be that bent down part?

Anyone, thanks

It's not a mystery how it is bent. It's been bent by someone or something leaning on it and bending it.

How can we possibly tell over the internet whether or not the bent dipole is causing your problems? It could be caused by that. or it could be one of 1000 other things.

As I've said many times now though it's probably your central heating system causing RF inteference but you're too bloody busy peering up at the aerial with your "inoculars" to try my suggestion of turning it off.

You shouldn't have used Action Aerials in the first place. You shouldn't ever use the large firms who pretend to be local IMO. I would hazard a guess you chose Action Aerials because they gave you a cheap price over the phone and you fell for it.

If you've got a case for a refund it's not going to be because part of the aerial is slightly bent, it will be because you were misled about what to expect from the installation, as I have said before. However if the problems are originating from local RF sources then I wouldn't hold out much hope for a refund.

Hornet · 24-06-2007, 22:09

Carpy cheers for the advice. I am on the radio tomorrow talking about the whole experience so we shall see if they like a bit of adverse publicity

Hornet · 25-06-2007, 19:50

FINALLY ALMOST THERE!!!

Just rang to say they will take it down and give me a full refund!!! Only now got to hope they can get the outside fixings out without destroying my house

He did say can we offer you a financial incetive to keep the aerial, I said no, but am now wondering what was on offer?!

He also said no bent element would cause problems and that all freeview TV breaks up on average once an hour!

carpy · 25-06-2007, 21:32

I would imagine they would have offered some kind of part refund whilst still allowing you to keep the aerial etc.

I'm glad you've almost got it resolved, and I hope this whole experience hasn't put you off Freeview for good! Rest assured there are a few aerial firms who do take pride in their work, and would be more concerned than even you should there be an ongoing problem with one of their installations.

I just hope that if you do decide to call another firm in, that you don't choose another large subcontracting firm. This doesn't necessarily mean that all small local firms are good either! Recommendation is the only way forward if you ask me.

Good luck whatever happens.

Hornet · 25-06-2007, 23:07

Cheers Carpy

Wife wants me to risk telling them refund me 50% and you can leave it there. As she is quite happy with perfect analogue picture and the odd hourly second freeze on digi. Don't want to risk going backwards though and losing my full refund!

carpy · 26-06-2007, 00:10

Quote:

Originally Posted by Hornet

Cheers Carpy

Wife wants me to risk telling them refund me 50% and you can leave it there. As she is quite happy with perfect analogue picture and the odd hourly second freeze on digi. Don't want to risk going backwards though and losing my full refund!

They will almost certainly accept that offer.They'd still be in profit and wouldn't have to send someone to take it down either.

lauzjp · 26-06-2007, 07:17

good grief!

I would just let them take the whole thing down and then try to get a recommendation from word of mouth... (try the local pub, or newsagent)?

Else you could save a bundle and do it yourself!? You should know whereabouts an aerial works best by now

saying that - you should know that wives are not to be argued with, and that is probably a good idea.

Hornet · 29-06-2007, 11:39

Its gone this morning!!! Now need money back on card!

They have left my two coax cables joined to a splitter in the loft and out of the splitter is a coax cable of 10 meteres.

Now on the cheap can I buy a high gain aerial and connect it to this cable? Easily myself? How do I do it anyone?

Also can I just buy an amp and plug it in downstairs where thay had it?

If I only want to connect one TV will I have less need for the amp? Also if I just disconnect one from the splitter willl that be enough to give full power to the one still connected? Or does the splitter have to go?

Cheers