[Merged] Leaving VM for Sky? OK just leave...

[chamoan]

Originally Posted by TheOne

I've had constant problems with my silver NTL:home 100 cable modem since upgrading to 10Mb, always crashes when doing anything internet intensive. I've had that modem since NTL started broadband over 6-7years ago (if i remember correctly)

So have just phoned up Virgin Media and explained, and the wonderful lady said an engineer will be out next week to replace it with a new modem and tried to offer me some pretty good permanent offers such as for £51 a month
1- 10mb broadband
2- TV XL
3 - Talk Unlimited phone
4 - mobile tariff of 300mins+300texts (no change here though)

please note i didnt even ask for any type of special offer or a reduction in my bill. She simply said now that were Virgin Media were paying more attention to loyal customers, like yourself ....cant complain

Fare play to ya m8

[andygrif]

Originally Posted by NTLVictim

Sky are not immovable, trust me...

Very true, and no sensible business would be. When I wanted a Sky+ box, I said I didn't want to pay for it. After a little wrangle, I got a free Sky+ box. Perhaps something to do with saying that I wouldn't bother changing to Sky and I'd go and buy a Freeview box instead if they didn't want me.

Does that make me a bad person? Where is the line of Sky subscribers having a go at me? Oh, there isn't one! Reason? Because Sky knows damn well that by giving me 50 quid (which was the price at the time) they've got 31 quid a month from me for the past 14 months. That, to me is sound business sense too.

To those who say that giving discounts to customers is 'spoiling' things for other customers just simply shows a level of immaturity and lack of knowledge as to how real-world business operates.

[lostandconfused]

that depends on what the discount is. eg a customer that has full tv package, 10mb BB TU24 and is paying less than £20 a month.

now there is no need for a discount like this, there isnt any other company that would provide all that for that price. i dont blame the customer for trying, but if they call up and say i want XYZ for this price and its a lot lower than say the likes of sky they they should be allowed to leave.

i believe this is the way the retentions department is going anyway. they have set packages and offers, if their not good enough, then good luck with sky

[Carl J]

Originally Posted by andygrif

Very true, and no sensible business would be. When I wanted a Sky+ box, I said I didn't want to pay for it. After a little wrangle, I got a free Sky+ box. Perhaps something to do with saying that I wouldn't bother changing to Sky and I'd go and buy a Freeview box instead if they didn't want me.

Does that make me a bad person? Where is the line of Sky subscribers having a go at me? Oh, there isn't one! Reason? Because Sky knows damn well that by giving me 50 quid (which was the price at the time) they've got 31 quid a month from me for the past 14 months. That, to me is sound business sense too.

To those who say that giving discounts to customers is 'spoiling' things for other customers just simply shows a level of immaturity and lack of knowledge as to how real-world business operates.

How dare you?!?!?!

Oh my God those are my wages that are being used to supply you that.

How will we afford to invest, how are we going to get by now? Because of you Sky made £50 less profit!!! 6 months to December 31st 2006 only £336 million down from £414 million previous year, and £50 of that is because of you!!!!

I don't know how you sleep at night.

(Hopes that irony isn't lost.)

[lostandconfused]

Originally Posted by Carl J

I don't know how you sleep at night.

(Hopes that irony isn't lost.)

horlicks?

[andygrif]

Originally Posted by Carl J

I don't know how you sleep at night.

(Hopes that irony isn't lost.)

Believe me, I have thought about sending Lord Murdoch a food parcel, just in case he's having a bit of bother making ends meet as a result of my leaching and sponging!!!!

[Carl J]

Originally Posted by andygrif

Believe me, I have thought about sending Lord Murdoch a food parcel, just in case he's having a bit of bother making ends meet as a result of my leaching and sponging!!!!

Yer I'm racked with guilt taking my staff package I'll tell you

[NTLVictim]

I weep buckets every time a download sails past the 8 Meg mark..

[Carl J]

I sulk iif it doesn't break 16 at least

[NTLVictim]

Git.

[punky]

Going back to the opening post...

Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.)

Is there any evidence of this? Apart from discounts on Virgin Mobile, I haven't heard about Virgin Media customers getting any discounts from any other Virgin brands.

I can't ever see it happening.

Originally Posted by tvout

Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.

Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???

Anyone know any more or if this is true now?

Obviously the adviser my sister spoke to only today still had the NTL script?
She was on a £13 package, when they tried to increase it to £22 she called to complain.
The adviser tried his best to " brainwash " her that that was now the price she had to pay.
When she told him to " sack it " lingo talk for " cancel " they came to a compromise, so some old habits are hard to break

[W2S]

Originally Posted by tvout

Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.

Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???

Anyone know any more or if this is true now?

You could be right I thought I had a Deal with NTL now Virgin (spoke to the Same person) back in Dec 06 and today

http://www.cableforum.co.uk/board/34...g-leaving.html

but now I have been told If I want the deal they had agreed to in Dec 06 I would have to pay 68 per month or I can leave?

[etccarmageddon]

yeah they have gone back on the agreed deal that had with me - they didnt contact me - I had to chase them cos they started to bill me incorrectly - when I contacted them they claimed they'd lost the notes on my account.

[Chrysalis]

in short this is a good thing but I would hope the savings are made to improve services and perhaps digitalise analogue areas, also customers who genuinly have substandard service I think should geyt compensated still.