It's really getting on my nerves now... - Page 5

mrlipring · 24-06-2005, 14:44

because i genuinely don't think it'll get me anywhere. I'll try it anyway.

It just means that EVERY time it stops working i'll be calling them up. They'll not need to bother verifying my details, they'll know my bloody voice!

__________________

ok, i've done that. Not too bad an app, assuming they pay attention to it...

Stephen · 24-06-2005, 15:10

Whereabouts in Glasgow are you? If it turns out you are near me then it could be the same problem we both have, but I can't ever be bothered waiting on the phone to speak to someone.

I end up the same if I am out and come home to find the connection dropped not long after I left the house, and it does also drop when idol for me as well.

Chrysalis · 24-06-2005, 15:51

Uploading at full hilt shouldnt disconnect you.

Neil · 24-06-2005, 15:56

Quote:

Originally Posted by Chrysalis

Uploading at full hilt shouldnt disconnect you.

Are you sure about that?

Ignition · 24-06-2005, 16:27

PM me your IP address, when you have one that works that is.

mrlipring · 24-06-2005, 16:52

................
__________________

Quote:

Originally Posted by Neil

Quote:

Originally Posted by Chrysalis

Uploading at full hilt shouldnt disconnect you.

Are you sure about that?

NOTHING should disconnect you.

Quote:

Originally Posted by Ignition

PM me your IP address, when you have one that works that is.

Done. Cheers

Quote:

Originally Posted by DarthYoda

Whereabouts in Glasgow are you? If it turns out you are near me then it could be the same problem we both have, but I can't ever be bothered waiting on the phone to speak to someone.

I end up the same if I am out and come home to find the connection dropped not long after I left the house, and it does also drop when idol for me as well.

South Side. Mount Florida.

I didn't report it for a couple of months, because i thought the same. The call queues aren't too bad. It's the NUMBER of times i'm having to call that's getting to me.

Ignition · 24-06-2005, 17:05

Not much to see, will check some other things when I have access to more tools in the next couple of days.

mrlipring · 24-06-2005, 18:03

Cheers. It broke again there at 18:25.

Got on the phone immediately, and finally got to speak to someone at 18:40. Got put on hold for another 10 minutes, then was told that someone will phone me back "within 2 hours" but not before they (a) offered an engineer visit, and (b) offered a new modem... Do people read/write notes on accounts? I know when i was at scottish power we got it drilled into us that even if we LOOK at an account we should leave a note to say why.

Anyway, I should be expecting a call before 9PM. What's the bets it'll be when i nip out to buy rolls, now?

CSA also told me i should be expecting compensation for the inconvenience and loss of service. Which is nice, i guess, but i'd rather have a working connection. ESPECIALLY when some people are getting their service for nothing, for a year, and i'm stuck paying for a dodgy service. Grr...

Ignition · 24-06-2005, 18:13

Hrm from what I saw you're getting some value out of it when it is working, will dig some more into if that could be causing an issue.

Suspect you've a downstream problem though.

mrlipring · 24-06-2005, 18:18

As i've said before, it drops out when the pipe's being maxed, but it can also do it when idle, or just using MSN messenger, or whatever. There's no one thing i can do to trigger it, as far as i can see.

mrlipring · 24-06-2005, 20:27

Hark! Be that my telephone a-ringing?

Nope. *******s. 27 minutes past the time they were going to ring me, and counting.

mrlipring · 24-06-2005, 23:17

6 pages yet? and 1800 views.

I hope this shows everyone how useless NTL can be. I's now a quarter past midnight, 15 minutes since the call centre closed, and i've yet to get my phone call.

Why would they tell me it'd be within 2 hours if they weren't gonna phone me back? I bet the buggers phone at 8am tomorrow and wake me up, after me having had 4 hours' sleep...

I'll admit that the call centre being open from 8am 'til midnight is pretty decent, and the queues are ok (during the day) but if i tell someone i'll call them back, i damn well will.

This wouldn't happen if Tommy was on the phones.

lol

Chrysalis · 25-06-2005, 02:54

Well now ignition is on the case I am confident you should be sorted out soon.

Neil yes unless there is a technical fault of some sort uploading at full tilt wont cause a disconnection, there has been a few occasions I have left uploads going overnight and such. The only affect will be increased latency and reduced download speeds.

mrlipring · 25-06-2005, 04:56

i imagine that dodgy hardware could be made to fail if pushed too hard, but if that's the case, the hardware needs a-fixin'.

Just realised it's 6am (damn you, babbage!) so i'm off to bed. No doubt NTL will be phoning me in 2 hours. (the *******s better not try. :P)

Chris W · 25-06-2005, 06:54

Quote:

Originally Posted by Ignition

Suspect you've a downstream problem though.

t'was all looking fine when i had a look the other night...
__________________

Quote:

Originally Posted by mrlipring

Hark! Be that my telephone a-ringing?

Nope. *******s. 27 minutes past the time they were going to ring me, and counting.

The department that calls you back are open from 8-8 monday to friday and 9-5 saturday....