NTL Tech support is in India

[Ignition]

Originally Posted by Raistlin

Agree on the cost of living point, but which queue do I have to join to get an "obscene" salary?

As of April last year average adult UK fulltime worker wage before tax was £27928 according to Government stats.

[orangebird]

Originally Posted by Mark B

Those of you who support the idea of sacking UK based staff and replacing them with Indian staff sjould be ashamed of yourselves. Either you are too rich and pompous to have a job, or else you think your job is safe and it will never happen to you.

If this is taken to its logical conclusion there will be NO jobs in the UK and the firms selling these products will not have anyone to buy them.

I wouldn't mind if it was being done to stop firms going completely bust, but it isn't, it is done to increase profits that already run into billions of pounds a quarter, it is absolutely obscene and has to be stopped before it's too late.

I repeat, firms should be BOYCOTTED if they sack UK staff for this reason. I closed my Lloyds TSB account earlier in the year because they insist on sacking UK staff and replacing them with Indian staff on a fraction of the wage.

The most obscene thing I heard recently was some pompous Tory prat saying that UK workers who want to protect their jobs should agree to work for the same amount (about £3,000 a year). Well I will do that gladly, just as soon as my council tax alone doesn't amount to half that sum.

I get really fed up when people who struggle to make ends meet get accused of greed, especially by fatcat MPs who can vote themselves massive rises.

Mark - I really don't think anyone actually supports 'sacking UK staff in favour of Idian call centres etc. I certainly don't. But I do understand it from a business point of view. It's cheaper to run, services can be sold for less to the customer and more profit can be made. End of.

[Russ]

Originally Posted by Ignition

As of April last year average adult UK fulltime worker wage before tax was £27928 according to Government stats.

Wow, I wish I had an 'average' wage then....

Originally Posted by orangebird

Mark - I really don't think anyone actually supports 'sacking UK staff in favour of Idian call centres etc. I certainly don't. But I do understand it from a business point of view. It's cheaper to run, services can be sold for less to the customer and more profit can be made. End of.

Just as long as said companies then don't wonder why there's little employee loyalty going and why people are reluctant to work for them.

[SOSAGES]

I dont mind who i talk to on tech support and im always calling as stuff always goes wrong but when im talking to india they have no idea what i am on about and seem to repeat stuff over and over again its all very scripted this isnt a one of either ive called a lot of people in india none have helped or even have a clue what im on about cant say ive had issues with other countries but only called norway denmark and spain and they all seemed ok (danish lads could speak better english then me)

[Enterian]

Originally Posted by Russ D

Wow, I wish I had an 'average' wage then....

Me too! Especially as I've been told I will find out by March if my job is being outsourced.

[etccarmageddon]

Originally Posted by Mark B

Those of you who support the idea of sacking UK based staff and replacing them with Indian staff should be ashamed of yourselves. Either you are too rich and pompous to have a job, or else you think your job is safe and it will never happen to you.

If this is taken to its logical conclusion there will be NO jobs in the UK and the firms selling these products will not have anyone to buy them.

I wouldn't mind if it was being done to stop firms going completely bust, but it isn't, it is done to increase profits that already run into billions of pounds a quarter, it is absolutely obscene and has to be stopped before it's too late.

I repeat, firms should be BOYCOTTED if they sack UK staff for this reason. I closed my Lloyds TSB account earlier in the year because they insist on sacking UK staff and replacing them with Indian staff on a fraction of the wage.

respect! shame on those people who export jobs or support it.

and anyone who has problems with their bank exporting jobs should support UK call centres by relocating their funds:-

http://www.nationwide.co.uk/mediacen...his.asp?ID=606

Originally Posted by etccarmageddon

respect! shame on those people who export jobs or support it.

and anyone who has problems with their bank exporting jobs should support UK call centres by relocating their funds:-

http://www.nationwide.co.uk/mediacen...his.asp?ID=606

wtf!! Nationwide use Offshore resources for project work like many other companies. Their call centre might not be offshore but it doesnt mean the whole of their business is

[Scarlett]

Originally Posted by Raistlin

One of our departments is about to get outsourced (and jobs transferred via TUPE). The people working there have been told that their new employers only have to honour their current contracts for 24 hours to comply with the requirements of TUPE and that after that their contracts will be changed - if they don't like the new contracts they are (of course) free to leave the company

I'm glad to say that they cannot just do that see here for details. Also I personally do not believe the 24 hours claim either.. I'm sure its at least a month, may be longer (maybe even 6 month).

I did get the here is your new contract agree or walk but then I'm a contractor so they can do that

[poolking]

Originally Posted by Ignition

As of April last year average adult UK fulltime worker wage before tax was £27928 according to Government stats.

If thats the case I'd better go to my boss and ask for a 100% pay rise.

[danielf]

Originally Posted by Ignition

As of April last year average adult UK fulltime worker wage before tax was £27928 according to Government stats.

Averages are pretty meaningless when it comes to salaries, as the distribution of salaries is skewed. A few high earners will dispoportionately influence the mean. The modal or most common salary is a more meaningful indicator of how much people earn. This is quite a bit lower than the average.

[daxx]

Originally Posted by Scarlett

I'm glad to say that they cannot just do that see herefordetails.Also I personally do not believe the 24 hours claimeither..I'm sure itsat least a month, may be longer (maybe even 6month).

I did get the here is your new contract agree or walk but then I'm a contractor so they can do that

From TUPE regs:

Employees employed by the previous employer when the undertaking changes hands automatically become employees of the new employer on the same terms and conditions.It is as if their contracts of employment had originally been made with the new employer. Thus employees' continuity of employment is preserved, as are their terms and conditions of employment under their contracts of employment (except for certain occupational pension rights).

The way I read this is that your existing contract applies, and if a new contract is issued then that would come under the seperate exixting contractual legislation. Without digging too deeply I imagine that http://www.dti.gov.uk/er/pay/contracts-pl810a.htm#4 and associated print around this area would suffice.

[Chrysalis]

I said it before, outsourcing jobs needs to be taxed at a level which will offset savings made, hopefully keeping jobs in this country.

The average salary of 27k is far off reality I think the most common salary is more like 14-18k without overtime.(outside london)

The most worrying this is that when cheap labour is used, it affects the most vulnerable people in the country, years ago call centre's were opened in job deprived area's and now the same group of people suffer again as their work goes to india. Here in Leicester there is call centre's for British Gas and Powergen but I am guessing its only for a matter of time before they outsourced. The thing is tho, losing jobs will have a long term effect, the companies think they increasing profits but as people lose their income then they won't have so much money to spend and in turn will stop spending this will of course bring on a recession.

[Rone]

I wouldnt care if it was on Mars, as long as they can do the job, and do what needs doing properly.
Thats the crunch.

[xtopher]

Swansea? I had a problem and was routed to Swansea only to be told we only DO broadband!
Lowly dialup user xtopher

[DieDieMyDarling]

I think this all comes down to something that's been wrong with ntl (and a lot of other companies in the uk) for a long time. The so called 'tech support' is usually made up of people who don't have a clue, sat in front of a computer screen with a list of Q&A type help sheets, and a list of phone numbers if they get stuck, that they can 'transfer' you to.

I've phoned tech support a few times, with various problems, and each time the person i get through to has gone through a list of simple questions, and if my problem doesn't fit into those problems i get 'transferred' - then the next person does the same thing, with a set of more complicated questions, and finally if all else fails, they put you through to tech support in Swansea (well, they're welsh, i think it's swansea), who really know their stuff, and have always had the answer for me.

The people in india probably know just as much, if not more, than the every day tech support for ntl in the UK, and are no doubt following the same Q&A help sheets, and have the same list of phone numbers to transfer you to, if they can't help, just takes a little longer now, if they don't understand your accent, or vice versa.

As long as ntl don't get rid of the guys in Swansea i don't really care, as they are the people i rely on when something goes wrong, the everyday phone monkey's can be from where they like, they're never any help anyway.