Newer STB's - Page 5

SLM · 13-12-2004, 22:23

Quote:

Originally Posted by Robert Atkins

Good one!

Thanks for the answers... I think it will be a good PR if the engineer offers a choise to the customer whenever an STB needs to be replaced or when it is firstly installed. He can have few of each in his van...

How many times do people have to say it on this forum engineers only carry what the stores have in,if it aint in the van you aint going to get it. As for getting one of ebay that has been said so many times on this forum i am getting bored with it, YOU DO NOT OWN THE BOX YOU RENT IT, it is a crime to buy one from anywhere or anybody, this is one reason mine and your bills are high we are paying for moody boxes.

Robert Atkins · 14-12-2004, 08:01

Quote:

Originally Posted by Nedkelly

Some days we have a mix but at the moment we are only getting pace boxes in this area . ....It is getting very childish they both do the same thing and when installed properly they work just as well.

Why don't you keep both boxes in the van? Why isn't NTL storing both STBs?

Why dont' you give the customer a choise?

Do you hate the customers?

Do you want to give them a black one if they want a silver one and give them a silver one if they want a black one?

Why is NTL so childish about it?

Afterall, the Samsung STBs have a problem with the picture drifting to the right .... the Koreans are aparently working on the code.... so as soon as the word is out, you will be begging the customers to allow you to fit a Samsungs

...

bob_builder · 14-12-2004, 10:43

Quote:

Originally Posted by Robert Atkins

Why dont' you give the customer a choise?

I am an NTL customer and I definitely do not want to be given a choise

stephen5131 · 14-12-2004, 13:44

I had a fault on a couple of STB's in the past and have had them replaced. My home setup requires I have audio out on the STB, but a few months ago, I needed my STB replaced again, and I've been given an inferior model (it's a dark grey pace); it has no audio out, it has an ugly box thing using up one of the scart connections (apparently to enable my STB to receive channels 1-5).

My question is, what the hell is that black thing and can I request a different STB due to being, in effect, downgraded? I didn't even get a new remote with it!

bob_builder · 14-12-2004, 15:35

Quote:

Originally Posted by stephen5131

I had a fault on a couple of STB's in the past and have had them replaced. My home setup requires I have audio out on the STB, but a few months ago, I needed my STB replaced again, and I've been given an inferior model (it's a dark grey pace); it has no audio out, it has an ugly box thing using up one of the scart connections (apparently to enable my STB to receive channels 1-5).

My question is, what the hell is that black thing and can I request a different STB due to being, in effect, downgraded? I didn't even get a new remote with it!

My guess would be that it is an analogue pass-thru to enable your TV to receive channels 1-5 from the NTL cable.

None of the new NTL boxes have audio out connections (although you could get a Scart break-out box to fit any of them).

Nedkelly · 14-12-2004, 21:28

Posted by Robert Atkins
Why don't you keep both boxes in the van? Why isn't NTL storing both STBs?

Why dont' you give the customer a choise?

Do you hate the customers?

Do you want to give them a black one if they want a silver one and give them a silver one if they want a black one?

Why is NTL so childish about it?

As others have said we have no say what boxes are at the stores there is usally a mix but from time to time we get one or the other .This could be down to shipping as samsungs are shipped over .If we gave every customer a choice most would say i want a samsung so what do you do with all the pace boxes ? .

digitalvictor · 14-12-2004, 23:13

Stick them in the dustbin where they belong...they are inferior to the Samsung STB's .... unless some bright spark can prove different.....any offers?

Pace STB's are outmoded and will not be able to cope with the next round of BB speed increases in any case.

BBKing · 15-12-2004, 08:24

Quote:

they are inferior to the Samsung STB's .... unless some bright spark can prove different.

I love a challenge. The Samsung was designed as a direct replacement for the Pace. They're a bit faster, but the technology is essentially the same. Next troll please.

iadom · 15-12-2004, 10:48

Quote:

Originally Posted by BBKing

I love a challenge. The Samsung was designed as a direct replacement for the Pace. They're a bit faster, but the technology is essentially the same. Next troll please.

You forgot to mention the nice colour BB

.

I've heard that next year black will be the new .......er black.

th'engineer · 15-12-2004, 11:01

Quote:

Originally Posted by BBKing

I love a challenge. The Samsung was designed as a direct replacement for the Pace. They're a bit faster, but the technology is essentially the same. Next troll please.

happy to oblidge

Thats a bit unfair he did have it right the pace are inferior come on

.
I have never had any similar problems with the samsung compared to the pace.
The ability to change to variance in signal beats the pace hands down

Robert Atkins · 15-12-2004, 13:27

Quote:

Originally Posted by BBKing

I love a challenge. The Samsung was designed as a direct replacement for the Pace. They're a bit faster, but the technology is essentially the same. Next troll please.

The engineer came today he did not have a Samsung but he is coming back in a couple of hours with one. He said internet, EPG, and interactive is much faster and diagnostics is much better on the Samsung.

The fault he found was a dead splitter but he'll change the box so the fault does not re-appear.

orangebird · 15-12-2004, 13:35

Quote:

Originally Posted by Robert Atkins

The engineer came today he did not have a Samsung but he is coming back in a couple of hours with one. He said internet, EPG, and interactive is much faster and diagnostics is much better on the Samsung.

The fault he found was a dead splitter but he'll change the box so the fault does not re-appear.

Has he already fixed the fault and left you with a PACE in the meantime?

ian@huth · 15-12-2004, 13:36

Quote:

Originally Posted by Robert Atkins

The engineer came today he did not have a Samsung but he is coming back in a couple of hours with one. He said internet, EPG, and interactive is much faster and diagnostics is much better on the Samsung.

The fault he found was a dead splitter but he'll change the box so the fault does not re-appear.

What a waste of money and resources. There will probably some poor customers having to wait much longer than is necessary for an engineer visit if this scenario is widespread.

Derek · 15-12-2004, 13:38

Quote:

Originally Posted by ianathuth

What a waste of money and resources. There will probably some poor customers having to wait much longer than is necessary for an engineer visit if this scenario is widespread.

Too right it is.

seaneeboy · 15-12-2004, 13:46

Quote:

Originally Posted by th'engineer

happy to oblidge

Thats a bit unfair he did have it right the pace are inferior come on

.
I have never had any similar problems with the samsung compared to the pace.
The ability to change to variance in signal beats the pace hands down

But to replace all the pace boxes (which in the vast majority of cases work absolutely fine) would cost an unneccesary fortune!

Just because the best is available doesn't always mean it should be implemented across the board... especially when the kind of costs we're talking about would become an issue.