Compensation for loss of service?

[orangebird]

Originally Posted by Neil

Personally, it's not about the phone line costs, it's about the way that the problem was handled (or not)

Good for you. But that's not what I asked, or what the start of this thread was about.

Again - So what compensation do you think is due for 3 days loss of phone line?

[Neil]

Originally Posted by orangebird

Good for you. But that's not what I asked, or what the start of this thread was about.

Yes it is

Originally Posted by mattf

When I spoke to customer service, I was offered a pound as compensation. No joy with the supervisor. Complete stonewall.
thanks a lot,
Matt

Originally Posted by orangebird

Again - So what compensation do you think is due for 3 days loss of phone line?

Same as BT?

[Nemesis]

Originally Posted by Nemesis

/waits for "Same as BT" .....

... and there it is

Originally Posted by orangebird

Good for you. But that's not what I asked, or what the start of this thread was about.

Again - So what compensation do you think is due for 3 days loss of phone line?

In this instance, given that the problem should have been avoidable in the first place, I don`t think that free line rental for 2 or 3 months would be unreasonable.

If there is no accountability for NTL interms of incompetence then what incentive do they actually have to improve the service?

[seaneeboy]

Originally Posted by orangebird

Good for you. But that's not what I asked, or what the start of this thread was about.

Again - So what compensation do you think is due for 3 days loss of phone line?

It's unfair to ask a victim how much they think they should recieve, and they should never have to be made to feel uncomfortable.

There are professionals who can decide how much compensation is suitable under different circumstances - how to you think BT got their levels?

I'm no expert on compensation levels so will not be drawn on how much I think is suitable. A brief consultation excercise by NTL would settle all these inconsistancies in one fell swoop.

[EDIT] Inflammatory comment removed

[SMHarman]

Originally Posted by orangebird

So what compensation do you think is due for 3 days loss of phone line?

BT have a nice simple process that doles out a bit of cash and gives people a warm fuzzy feeling.

How much do I think is reasonable in this case. Well I think the OP should work out how many hours they have spent waiting around for NTL to visit, on hold to / speaking to NTL and multiply that by at a minimum £6, or their salary. Thats how much it has potentially cost them. If they have had to take a day off work because of it then lets work out what a days holiday is worth to the OP, if they earn £30,000 a year have 4 weeks holiday and 2 weeks of statutory holidays then they earn 30000/46=652 or 130 a day, make a simpele 33% tax and NI adjustment they take home £87 a day. So if NTL made them wait at home all day then lets say £87, that is fair recompense.

... and i did'nt say "Same as BT" doh I just did!

Originally Posted by seaneeboy

It's unfair to ask a victim how much they think they should recieve, and they should never have to be made to feel uncomfortable.

There are professionals who can decide how much compensation is suitable under different circumstances - how to you think BT got their levels?

I'm no expert on compensation levels so will not be drawn on how much I think is suitable. A brief consultation excercise by NTL would settle all these inconsistancies in one fell swoop.

OB, it sounds like you're trying to goad the other users here into suggesting figures for you to ridicule, which isn't very nice IMO

Hmm, when you look at the calculations in my post you can see that BT's numbers compared to the amounts the customer could justifyable ask for are quite low, yet most feel they are reasonable - cunning heh.

OB riducule away. I've made claims like this before and been paid them. They know if it got to a small claims court they would need to and the hourly rate the legal department charge would probably exceed the claim in 20 minutes.

[orangebird]

Originally Posted by seaneeboy

It's unfair to ask a victim how much they think they should recieve, and they should never have to be made to feel uncomfortable.

I wasn't asking the 'VICTIM'... LMAO - You think he'd lost a limb in some terrible medical blunder...

I was asking anybody who didn't think a refund of theio service lost was enough. There seem to be plenty on here who would ask for compensation that don't seem particularly uncomfortable vocalising what they think they shouldn't have received (ie £1).... .

There are professionals who can decide how much compensation is suitable under different circumstances - how to you think BT got their levels?

I have no idea, further more, I don't care.

I'm no expert on compensation levels so will not be drawn on how much I think is suitable. A brief consultation excercise by NTL would settle all these inconsistancies in one fell swoop.

[EDIT] Inflammatory comment removed

Then I suggest you sort your hearing out. All I wanted was opinions. So many people have their ideas on what constitutes crap compensation - I wanted someone to let me know what their idea of good compensation is. [EDIT] Inflammatory comment removed. So, thank you Dr Wadd, for being the only one to actually answer my question.

[SMHarman]

Originally Posted by orangebird

<snip>So, thank you Dr Wadd, for being the only one to actually answer my question.

I've got around to responding now, been a bit busy this morning to construct a reply.

Which brings this full circle back to your earlier post that I missed.

Originally Posted by orangebird

<snip>My friend died as a result of a medical error. That deserves compensation.

What compensation do you think you should be entitled too?

Firstly I am saddened to hear that. What do I think he should be entitled too. Well depending on his circumstances sufficient to support his family in the style they were accustomed to until their dying days. Or compensation to those near, parents siblings etc so they could take some time out to reflect on his life, and maybe put some funds to charitable causes that will help others in his situation. Sadly the medical profession are very good at closing ranks in such situations.

Actually OB you asked a question I wanted a straightforward answer to.Interesting that there were very few direct replies.

As for suggesting that OB is out to cause upset!!Piffle.She just doesn't suffer fools and I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.

Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.

I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway.

Incog.

[orangebird]

Originally Posted by SMHarman

I've got around to responding now, been a bit busy this morning to construct a reply.

Which brings this full circle back to your earlier post that I missed.


Firstly I am saddened to hear that. What do I think he should be entitled too. Well depending on his circumstances sufficient to support his family in the style they were accustomed to until their dying days. Or compensation to those near, parents siblings etc so they could take some time out to reflect on his life, and maybe put some funds to charitable causes that will help others in his situation. Sadly the medical profession are very good at closing ranks in such situations.

She was 19 with no dependants, diagnosed with gastroenteritus (sp??), when it was really a burst appendix. The rest is easy...

- I think the sum her parents received wasn't even 5 figures. And her parents weren't bothered about the money, just that someone from the NHS took reposponsibility for her death.

The point I'm trying to make is (not ridicule if I can possibly help it,) is that people whine for compensation for three days of not being able to use the phone. IMO, those that find this of utmost importance need to work out their priorities. All but linked...

[seaneeboy]

Originally Posted by orangebird

I wasn't asking the 'VICTIM'... LMAO - You think he'd lost a limb in some terrible medical blunder...

I was asking anybody who didn't think a refund of theio service lost was enough. There seem to be plenty on here who would ask for compensation that don't seem particularly uncomfortable vocalising what they think they shouldn't have received (ie £1).... .

They recieved bad customer service, and mockery all round - sounds fairly victim like to me.

I have no idea, further more, I don't care.

How can you expect to have a balanced argument if you don't want to look at the competition? If we're trying to create a constructive idea of what compensation should be, I think it would be wise to look at what other people are offering.

And if you don't care, why post so much?

Then I suggest you sort your hearing out. All I wanted was opinions. So many people have their ideas on what constitutes crap compensation - I wanted someone to let me know what their idea of good compensation is.

and all I was doing was questioning the relevancy of asking for those opinions when they're clearly not being done in an effective market research style.

[EDIT] Inflammatory comment removed
Sean

[seaneeboy]

Originally Posted by Incognitas

<snip> I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.

Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.

Who on earth would a business rely on people using other businesses as a backup?

"Sorry your phoneline's dead - why not use your mobile instead?"

"Digital telly not too great? Go off to sky then!"

OK, perhaps i'm getting a wee bitty carried away there - apologies for any ill feeling.

[orangebird]

Originally Posted by Incognitas

Actually OB you asked a question I wanted a straightforward answer to.Interesting that there were very few direct replies.

Exactly. Quite frustrating....

As for suggesting that OB is out to cause upset!!Piffle.She just doesn't suffer fools and I can see her point that some people expect too much and forget that a business can only respond as a business not a social service.

Thanks for seeing my POV.

Anyway to suggest these days that a landline is the ONLY form of telecommunication is a misnomer.We are in the age of the mobile and most households even those of the elderly have access to another source of communication.

I was going to say that, but no doubt I'd have got shot down in flames....

I think that compensation should have been restitution of the loss of service for each day and the same amount again for the inconvenience.A months free service should come later if the problem isn't resolved.After this then the customer should be asking themselves if they want to stay anyway.

Incog.

[orangebird]

Originally Posted by seaneeboy

They recieved bad customer service, and mockery all round - sounds fairly victim like to me.




How can you expect to have a balanced argument if you don't want to look at the competition? If we're trying to create a constructive idea of what compensation should be, I think it would be wise to look at what other people are offering.

And if you don't care, why post so much?

and all I was doing was questioning the relevancy of asking for those opinions when they're clearly not being done in an effective market research style.

[EDIT] Inflammatory comment removed
Sean

*.........................*.... oh, why bother. If all you're going to do is insult me and evade my direct questions, then I really couldn't give a rats behind replying to you.

[Nemesis]

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CALM DOWN!!! CALM DOWN!!!

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