Pipex have turned completely crap - Page 5

zoombini · 27-04-2004, 11:59

Let us know..

zoombini · 27-04-2004, 13:12

By the way, this thread is a far cry from this reccomendation from Bifta

Bifta · 27-04-2004, 13:15

Quote:

Originally Posted by zoombini

By the way, this thread is a far cry from this reccomendation from Bifta

It is indeed, if Pipex had managed to continue to offer the same service I'd started with, I'd have stayed with them, they however chose to ignore a severely degradated service for over 2 months, no-one in their right mind would stay with an ISP that doesn't give a f*ck about their customers or the service they provide.

Bifta · 28-04-2004, 00:27

*LOL* I just got a reply from "Customer Care" (obviously the word care is not one they understand) at Pipex, telling me I should

Quote:

Please be aware that our current time to respond is up to 28 days.

If we do this on a ratio basis, they claim they'll respond to technical support requests within 48 hours, however, in my experience it's been at times over 6 days, so, 28 day's by my reckoning would probably equate to over 3 months

danielf · 28-04-2004, 00:46

Perhaps they should chance that to 'coming soon'?