*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 49

th'engineer · 14-03-2005, 11:07

Quote:

Originally Posted by SNAKEKIL

its now been 2hrs no call from ntl

Are you expecting a call back you might want to have a read through the forum on the call back from NTL situation .

Not very good

SNAKEKIL · 14-03-2005, 11:21

I was going to? at less i got a email back from Mr G.. will have to get back on the phone and if no joy , i will just have send a email again and again.

HeavenlyDonut · 14-03-2005, 11:24

Thanks for the response! Brilliant! Time to get on the phone to NTL

cookster · 14-03-2005, 11:40

Hi,

I currently subscribe to the 3mbit service and am getting between 35-37k upload. I'm thinking of downgrading to 2mbit but am put off by the 200k upload speed.

I was wondering if you guys and girls out there on 2mbit are really getting 25k upload, or is it closer to 20k.

Thanks...

Mr Clean · 14-03-2005, 12:02

Quote:

Originally Posted by th'engineer

Did he say when the auto upgrades are happening

In all honesty mate, I never asked about the Auto Upgrades. My mates ringing later to get his upgraded, I'll have him ask and post back

Cheers

manxman · 14-03-2005, 12:10

ive just had an interesting conversation with some 1 from ntl
QUOTE:the 3 meg connecton will have a 100kbit ul speed as no 1 uses it END quote

what utter baloney
i only cheked to see what was happening with my steet box as my connection has been intermittent....

regards....a bemuzed customer!!

Mike Layer · 14-03-2005, 12:10

I have a Cable Modem, currently on the 750k service. Will I be automatically upgraded to the 2mb service or will I have to ring up too? I would look through the forum but with 49 pages on this topic I think it would be quicker to just ask

Thanks for any help,
Mike

bratt · 14-03-2005, 12:55

hi i recently phoned ntl, about my upgrade as login would not work and they said i can upgrade but i would loose some deal im on atm, so they said you can wait till 14th where you will be auto upgraded. has any 1 actully been auto upgraded yet, cause i havent :\.

nfs6600 · 14-03-2005, 12:57

Quote:

Originally Posted by bratt

hi i recently phoned nlt, about my upgrade as login would not work and they said i can upgrade but i would loose some deal im on atm, so they said you can wait till 14th where you will be auto upgraded. has any 1 actully been auto upgraded yet, cause i havent :\.

There are numerous threads already on this topic. Be more specific, what deal are you talking about? I assume the first 3 month for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£xx.xx ??

bratt · 14-03-2005, 13:01

yeah something like first few month cheaper, and still waiting for this auto upgrade maybe it will take a while due to all those customers ntl have.

th'engineer · 14-03-2005, 13:28

Update

From Daniel in Customer Services Manchester at 2.30 this afternoon when i tried to upgrade.

There is a problem with the system and the samsung boxes cannot be upgraded until later this month or early next month.

So its another balls up from NTL on the upgrade.

If he put the code on the box would not upgrade and it would lose its connection permenantly.

HeavyDude · 14-03-2005, 14:07

Quote:

Originally Posted by th'engineer

Update

From Daniel in Customer Services Manchester at 2.30 this afternoon when i tried to upgrade.

There is a problem with the system and the samsung boxes cannot be upgraded until later this month or early next month.

So its another balls up from NTL on the upgrade.

If he put the code on the box would not upgrade and it would lose its connection permenantly.

Damn!!! I'm getting my Samsung box tomorrow...

I'll be phoning NTL anyway to try and get my upgrade just to see what they say, the nice Scottish lady I spoke to last week said I would get my upgrade tomorrow so is this a problem that has just come to light and have any Bromley users who have had a new Samsung STB installed got their 2mb or 3 mb upgrades?

th'engineer · 14-03-2005, 14:14

Quote:

Originally Posted by HeavyDude

Damn!!! I'm getting my Samsung box tomorrow...

I'll be phoning NTL anyway to try and get my upgrade just to see what they say, the nice Scottish lady I spoke to last week said I would get my upgrade tomorrow so is this a problem that has just come to light and have any Bromley users who have had a new Samsung STB installed got their 2mb or 3 mb upgrades?

I am on Bromley so it must be a Bromley Problem.

He explained that the file or hit they would send to the STB will not work they can not reverse it because the 750K config file is no longer on the system.

I could not believe it when he gave me chapter and verse on the problem.

I even mentioned cable forum and asked him to repeat it, he did so wrote it all down.

BBKing · 14-03-2005, 14:20

eng - new one on me - what tier were you trying to upgrade to?

Edit: The 750k silver.cm file is most certainly still out there, otherwise the thousands of 750k STBs would be sitting around blinking wondering what had happened. I think he meant the ICMS billing code tbh. And there are quite a few Samsungs on 2Mb out there by my reckoning.

th'engineer · 14-03-2005, 14:25

Quote:

Originally Posted by BBKing

eng - new one on me - what tier were you trying to upgrade to?

Silver 750K only going off the info received from Daniel in Customer Services

BB king am i being fed BS from Daniel in CS