*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[th'engineer]

Originally Posted by Bill C

And give you something to bitch about while you wait

Someones got his sarcastic head on today was just going to let you know when it happened not bitch about it .

Are you saying the auto upgrades are not planned around here as yet?

So can stay on 750k it will not be automatic upgrade

[Paul K]

No you pay the price you are paying now and unless you are on a STB it's automatic. If you are on a Pace STB you need to ring NTL CS up for a date to have your box swapped for a nice shiny samsung box as the Pace STB cannot handle the upgraded speed past 1Mb.

[WingDings]

i am on a stand alone modem, ok thanks for that, i was thinkign that i was goign to have to pay the 2mg price :s lol but if not then yay!

[Paul K]

Nope the speed upgrade is free so you continue to pay the same monthly price as you do now. If you ring the number that "Marge" gave you on the options thread you need to press the option for package changes etc and that should put you through to the people that can help with your account. Think it's option 2 but the thread the info is in is now 3500+ posts long Oh and while you are on the line to them you could always ask if your upgrade can be put through while you wait. They might do it there and then if your area is ready for the upgrades.
Oh oh, now someone is saying option 5, since that's the option we used here then it's probably the one you want too

[WingDings]

k i will but i have just thought of something else..... i got the 750 package for £19,99 a month, doest his mean i can't get teh upgrade because i saw somewhere about the price of 750 being £24.99

[Stephen]

the 2MB price is the same as 750K.

[sherer]

is there any chance of creating a sticky with just the info and numbers to call on how to get the speed upgrade or update the news acticle with this info.. this thread is so long it's hard to find the actual info on getting the upgrade

[SNAKEKIL]

Morning. Ok bit of a long one. I use to have 750k [black box} ,on the 28march at 1745 till 1815 hrs i got the ntl run around trying to get my new silver box , there is a post some where on here about that one . Any way my nice new sam turned up on the 05march, and i did call cs to make shore that i was still on the 759k ,they said yes you are I knew it was going to happen, just got the damm phone bill 05-16mar ..1x 750 kps broadband. THAN... 05mar..16march 1.5mb B/B..£37. 99... So i get on to billing to fine out what the hell is going on that was at 1010am today ...10 mins later i get a girl called St... in scotland. who was no help at all.. said i would have to pay the bill.. I say hang on i did not ask for 1.5 [3mb]. she said i would still have to pay. I say hang on, iam not paying for something i did not ask for. billing said yes.. but we will give you the rest back on the next bill.. i say how much..? billing say dont know .. i say can i speak to the sup. billing say are you at home now.. yes i say. still waiting Now some where i have seen a list of names you can wright to? can some one help me out?

[th'engineer]

think you need this thread for contact numbers

http://www.cableforum.co.uk/board/article.php?a=28

Looks like you have been well NTLed there get the names and extension numbers .

Just noticed the comedy in that thread

"Mr Goodland is responsible for all ntl Internet Products, including their development, design, and improvement"

[Mr Clean]

Originally Posted by jamgood

I look forward to phoning CS in the morning to enquire about upgrades to speed in my area. I know very little about them at the minute, only what I've read this afternoon on here.

.....and thanx to all the people on here moaning and bitching about it. Made a great read.

Here's hoping to having a 3MB line tomorrow.

Cheers

Well it's the morning. I just phoned CS and politely enquired about these speed upgrades and a nice lad called Simon sorted it out there and then for me. He went quite for all of 2 minutes and said reboot the STB and all will be good. In fact, it's all now jamgood and I have a spanking new 3Mb connection.

I just like to say what a helpful and nice bunch of people NTL's CS staff are. Any problems I've ever had has been sorted out at supertime speeds and any questions I've ever had have been answered. (and I used to work for BT doing the same thing, I know what it's like to work on the CS desk.)

So here to you NTL. Cheers, from a very satisfied customer.

[SNAKEKIL]

Thanks th engineer, Whan I call C/S i allways ask for a name, but your saying get the extension number ? any will get on to that list right now.

[th'engineer]

Originally Posted by jamgood

Well it's the morning. I just phoned CS and politely enquired about these speed upgrades and a nice lad called Simon sorted it out there and then for me. He went quite for all of 2 minutes and said reboot the STB and all will be good. In fact, it's all now jamgood and I have a spanking new 3Mb connection.

I just like to say what a helpful and nice bunch of people NTL's CS staff are. Any problems I've ever had has been sorted out at supertime speeds and any questions I've ever had have been answered. (and I used to work for BT doing the same thing, I know what it's like to work on the CS desk.)

So here to you NTL. Cheers, from a very satisfied customer.

Did he say when the auto upgrades are happening

[HeavenlyDonut]

Hi,

New to this forum! Looks very good - Very informative!

Okay, looking to upgrade my NTL speeds, and just skimmed read hundreds of pages to get an idea on what i need to do.

Currently on a 750k, so i guess i will go up to 2 meg. Currently have a black STB, so i firstly need to get an engineer out to change it to the silver STB. Correct? Then i should hopefully get the 2 meg speeds?

I also wanted to check that im not contracted to NTL for a long term, im planning to move house in 5 months, and i can remember when i first got NTL i had a 12 month contract, i presume that this upgrade doesnt have a contract like that to it - can someone just confirm this?

I also wanted to know when the capping will come into place.. I for one can easily go over 1 gig a day! Will they cap me straight away or will they monitor my usage and then give me a letter warning me and then threaten to cap me?

-Heavenly Donut

[th'engineer]

Originally Posted by HeavenlyDonut

Hi,

New to this forum! Looks very good - Very informative!

It has taken years of hard work by Frank Neil and the team

Originally Posted by HeavenlyDonut

Hi,
Okay, looking to upgrade my NTL speeds, and just skimmed read hundreds of pages to get an idea on what i need to do.

Currently on a 750k, so i guess i will go up to 2 meg. Currently have a black STB, so i firstly need to get an engineer out to change it to the silver STB. Correct? Then i should hopefully get the 2 meg speeds?

Yes

Originally Posted by HeavenlyDonut

Hi,

I also wanted to check that im not contracted to NTL for a long term, im planning to move house in 5 months, and i can remember when i first got NTL i had a 12 month contract, i presume that this upgrade doesnt have a contract like that to it - can someone just confirm this?

No new contract so existing

Originally Posted by HeavenlyDonut

I also wanted to know when the capping will come into place.. I for one can easily go over 1 gig a day! Will they cap me straight away or will they monitor my usage and then give me a letter warning me and then threaten to cap me?

Thats up to NTL i do not think they know what they are going to do with the cap as yet

[SNAKEKIL]

th.engineer, just got this back from you know who

Sorry to hear you're having a problem. I've forwarded your note to our customer services team to have another look.
Thats see what happens wiil let you know.. ps its now been 2hrs no call from ntl