New Speed Upgrades 8th March. (Part 3) - Page 43

Neil · 08-03-2005, 14:09

Quote:

Originally Posted by TigaSefi

That what I got, I am in the Bromley area and I got a SACM and I am not happy about it at ALL.

What's not to be happy about?

You haven't got a free upgrade on the day that you weren't promised it would happen on anyway?

chris1234 · 08-03-2005, 14:12

i agree still time people

__________________

BTW i was told the updates would happen from the 14th march
things change so quickly

.....

PC_Arcade · 08-03-2005, 14:13

Given the debacle of the last upgrade, I'm impressed with this one (mind you I've been upgraded

)

It was quick and easy and even arrived before I was expecting it, this MUST be a first for NTL

Congrats to all involved.

chris1234 · 08-03-2005, 14:19

Earlier today i rung CS they said my modem is pending. i didnt tell u on ere coz i thought it wud of upgraded but no go.

they also mentioned that i tried upgrading through IE.. which i did not tel lthem so i might of messed up the whole operation ..... nice going eh... :o

altis · 08-03-2005, 14:20

I have upgraded today from 750kbps to 2048kbps but I haven't noticed an improvement in my surfing experience. Should I be able to get compensation from NTL?

:p

ikthius · 08-03-2005, 15:42

No upgrade here on glasgow still, I have only got 750k, I have rebooted sacm but to no avail, the website still says it cannot detect MAC address, in IE ir Firefox.

looks like it is a call to cs.

ik

mcfc2134 · 08-03-2005, 15:42

Well the update was supposed to have been sent to me at around 2ish this afto and still nothing. So I ring up tech support and get through to the indian call centre.

The bloke doesnt have a clue whats he talking about. Apparantly its because I need to delete the cookies and history. That will get my up to my requested 2mb speed.

And he was adament on that too.

Oh and by the way, he also wondered why I wanted to be upgraded to 2mb when on his records I'm using a 55mb connection. No joke.

I asked to be transferred and he wouldnt saying there was no1 else available to take my call.

Fair enough, I still havent been upgraded but theres still plenty of time. I would at least like the decency to talk to someone who knows what I am and they are on about. I have never got so irate talking to CS. It was a joke.

sav112 · 08-03-2005, 15:42

Ok lads new question and glad most are on the new speed.

I was on 300K and I have a cable modem IÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â ¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢m happy with 1Mb just now but will I have problems with this modem if I jump to 2mb?

Will that nice upgrade thing on NTl check my modem again?

Swansea-Jack · 08-03-2005, 15:42

Done in Swansea, now on 2meg.

Raistlin · 08-03-2005, 15:43

Wow!! Look at all the people viewing this thread

Anybody know if they've done Cambridgeshire yet? Will I have to reboot the CM to get the new speed?

ian@huth · 08-03-2005, 15:46

Quote:

Originally Posted by sav112

Ok lads new question and glad most are on the new speed.

I was on 300K and I have a cable modem IÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â ¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢m happy with 1Mb just now but will I have problems with this modem if I jump to 2mb?

Will that nice upgrade thing on NTl check my modem again?

All SACMs can handle the current speeds of up to 3Mb

and way above them.

nextyxp · 08-03-2005, 15:48

Quote:

Originally Posted by ikthius

No upgrade here on glasgow still, I have only got 750k, I have rebooted sacm but to no avail, the website still says it cannot detect MAC address, in IE ir Firefox.

looks like it is a call to cs.

ik

hi,
upgrade is in Glasgow, I needed to call CS spoke to a lovely girl called Kirsty and with in a minute she came back to me and said "thats you enjoy your new speed" 20secs after that Modem rebooted and I was 2MB.
Give then a call.

NextyXP
nextyxp news

thomson · 08-03-2005, 15:48

SPEED upgraded here in south side of glasgow

at approx 4pm today tuesday 8th.

philquinney · 08-03-2005, 15:48

Quote:

Originally Posted by sav112

I was on 300K and I have a cable modem IÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â ¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢m happy with 1Mb just now but will I have problems with this modem if I jump to 2mb?

Will that nice upgrade thing on NTl check my modem again?

sav112,

If you have a stand alone modem (not a STB) then you'll have no problems with any of the currently available speeds. If you have an STB you need to call and ask for a samsung.

Phil.

philyau · 08-03-2005, 15:49

anyone know if blackburn (bromley) area has been updated not at home tongiht so wont know, I have a sacm so is it done automatically as a few ppl on here said they had to update via ntlworld.com site and only sacm can be upgraded via the site and not stb.

cheers

phil