General : Virgin Media & UKTV+ITV Channels

[Dave42]

Originally Posted by dodgem22

Current wait time for retentions 20 minutes dont know for sure if its related but I suspect it is.

For those of us who miss these channels it really is time they came to some sort of an agreement.

hope the negotiations team aint digging in like the twitter teams as a deal looking very unlikely

[OLD BOY]

Originally Posted by dodgem22

Current wait time for retentions 20 minutes dont know for sure if its related but I suspect it is.

For those of us who miss these channels it really is time they came to some sort of an agreement.

Well, surely, it’s up to the seller to supply what the buyer wants at a price the buyer is prepared to pay.

To my mind, that means UKTV needs to do better.

---------- Post added at 18:59 ---------- Previous post was at 18:57 ----------

Originally Posted by Dave42

hope the negotiations team aint digging in like the twitter teams as a deal looking very unlikely

Well the UKTV Twitter posts certainly aren’t helping their relationship with VM. If UKTV want a deal, deliberately winding up the people you want to do a deal with ain’t the way to go about it.

[dodgem22]

I agree the UKTV twitter posts are not helpful. It said wait time 20 minutes been waiting 28 now and still waiting, I feel sorry for the call center staff I really do.

[Itshim]

Originally Posted by dodgem22

I agree the UKTV twitter posts are not helpful. It said wait time 20 minutes been waiting 28 now and still waiting, I feel sorry for the call center staff I really do.

Took around 10mins last Thursday afternoon .Offered a discount with out even trying.Question are all "ones" accounts be: seen when speaking to retentions.Have a number of accounts payable from the same address . wondering if this why l seem not to have a problem when "moaning"

[Mr K]

Originally Posted by OLD BOY

Well, surely, it’s up to the seller to supply what the buyer wants at a price the buyer is prepared to pay.

To my mind, that means UKTV needs to do better.

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Well the UKTV Twitter posts certainly aren’t helping their relationship with VM. If UKTV want a deal, deliberately winding up the people you want to do a deal with ain’t the way to go about it.

Twitter posts usually tell you who is in the 'box seat'. UKTV have the channels, VM want them but aren't prepared to pay, even though there has been no increase in costs. UKTV seem happy to continue on without VM. VM have miscalculated and their customers lose out. Only one party responsible for this situation.

[Itshim]

Originally Posted by Mr K

Twitter posts usually tell you who is in the 'box seat'. UKTV have the channels, VM want them but aren't prepared to pay, even though there has been no increase in costs. UKTV seem happy to continue on without VM. VM have miscalculated and their customers lose out. Only one party responsible for this situation.

Think you are grasping at straws . The loser is UKTV it will hit them in the pocket far more than Virgin. Hence all there moaning on twitter. You don't sell enough of your product you go bust .Just look at the high st. If you really want them back STOP moaning disinterest is the strongest weapon in Virgins arson

[alwaysabear]

Originally Posted by Mr K

Twitter posts usually tell you who is in the 'box seat'. UKTV have the channels, VM want them but aren't prepared to pay, even though there has been no increase in costs. UKTV seem happy to continue on without VM. VM have miscalculated and their customers lose out. Only one party responsible for this situation.

There are always to sides to a story, you seem to blame just one party.
We are only talking about a minority of customers, people will complain just to get money off their bill.
We will have to wait for churn figures some way down the line to see how many people actually cancelled.

[dodgem22]

In my case I complained because I now have to source the channels from elsewhere at extra cost to myself in addition to what I already pay Virgin. Both sides are to blame here with the customers who like the missing channels stuck in the middle.

I only complain in genuine cases not just to try and get money off my bill. All calls are logged VM and others know who the constant complainers are and who are just trying it on.

[Inactive Digital]

Originally Posted by Mr K

Twitter posts usually tell you who is in the 'box seat'. UKTV have the channels, VM want them but aren't prepared to pay, even though there has been no increase in costs. UKTV seem happy to continue on without VM. VM have miscalculated and their customers lose out. Only one party responsible for this situation.

According to David Bouchier on The Media Show, UKTV increased the cost and refused to negotiate - a point that wasn't refuted by Steve North. Virgin have offered to restore the free channels at no cost to UKTV.

[Mr K]

Originally Posted by alwaysabear

There are always to sides to a story, you seem to blame just one party.
We are only talking about a minority of customers, people will complain just to get money off their bill.
We will have to wait for churn figures some way down the line to see how many people actually cancelled.

Too right I blame one side.There has been no change in costs from.UKTV; VM tried a bullying 'we've decided not to pay anymore' tactic and created this situation. Are these savings being passed to customers, or will we be rewarded with a price rise as soon as the dust has settled?

[denphone]

Originally Posted by muppetman11

Both Netflix and Amazon have good stuff that said they also have lots of junk as well.

+1

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Originally Posted by RobboEdin

UKTV telling Virgin Media customers to switch suppliers is just childish and reeks of desperation.

Indeed its utterly pathetic.

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Originally Posted by gba93

Brilliant Still won't move to BT though

Nor us either.

[RichardCoulter]

Originally Posted by alwaysabear

There are always to sides to a story, you seem to blame just one party.
We are only talking about a minority of customers, people will complain just to get money off their bill.
We will have to wait for churn figures some way down the line to see how many people actually cancelled.

Well, the BARB figures for the week that the channels were removed from VM are due out on Monday, so we will be able to tell how this has affected UKTV.

We'll need to inspect the next quarterly results from VM to see how it's affected them. Does anyone know when it's due?

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Originally Posted by denphone

+1

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Indeed its utterly pathetic.

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Nor us either.

I can see why this could be seen as an act of antagonism from UKTV too, but if someone had a product that Asda stopped selling, i'm sure that the manufacturer would point out that if was still available at Tesco in order to try and reduce their lost sales.

[alwaysabear]

Originally Posted by Inactive Digital

According to David Bouchier on The Media Show, UKTV increased the cost and refused to negotiate - a point that wasn't refuted by Steve North. Virgin have offered to restore the free channels at no cost to UKTV.

As I said to Mr K there are two sides to a story which he obviously refutes.

[japitts]

Originally Posted by Mr K

Too right I blame one side.There has been no change in costs from.UKTV; VM tried a bullying 'we've decided not to pay anymore' tactic and created this situation. Are these savings being passed to customers, or will we be rewarded with a price rise as soon as the dust has settled?

Someone on here posted a link to the PR after UKTV & VM last signed a couple of years back, and there was mention of OD rights to the BBC archive and suchlike. It's well known that's now been signed over to Netflix and has been removed from the table.

But of course, it's all VM's fault

[Mr K]

Originally Posted by japitts

Someone on here posted a link to the PR after UKTV & VM last signed a couple of years back, and there was mention of OD rights to the BBC archive and suchlike. It's well known that's now been signed over to Netflix and has been removed from the table.

But of course, it's all VM's fault

Don't really get the obsession with On Demand. 83% still watch linear TV, and if you haveTivo, OD is not really needed. There's always iPlayer for current BBC stuff and they are increasingly including Box Sets of older series. Bit of a red herring excuse from VM imho.