*ALL* Speed Upgrade Discussion In Here Please

[Matth]

The last I saw of the £15.99 300k was on the usual flyer for "brand new customers only" that they send to everyone including existing broadband customers - and that said £15.99 per month for a year, £17.99 after.

The mention of £14.99 is a new one on me - the only thing that seems to be on offer to existing 300k users unhappy to move to what is now 1/10, instead of 1/6 of their previous cap, is "pay the same, stay the same, and no chance of rejoining that tariff if you do upgrade".

And the 1Mbit tariff cap is one they have to be seriously enforcing, otherwise I'm sure the majority on 750k would say "thanks very much" for a 33% speed upgrade and a price drop - though that would save on swapping Pace STB's for Samsung or adding SACM.

From what was said elsewhere, if you are a 750k user with a Pace STB, you may well have to remind them you want the upgrade, and getting a rocksolid Samsung to replace an incredibly flaky (Red crash button) Pace would be a bonus.

[Ignition]

Originally Posted by Bill C

Everyone i talk to that is involved with the implementation of this is that the caps will be hard. What i don't know is when and how so don't ask sorry

Whereas I do know when and how but aren't interested in discussing it outside of ntl employees who are allowed to know, sorry.

Originally Posted by Ignition

Whereas I do know when and how but aren't interested in discussing it outside of ntl employees who are allowed to know, sorry.

Show off

[th'engineer]

Originally Posted by Ignition

Your uBR is looking pretty bad actually, currently running at less than 10% utilisation, all returns well within spec for QPSK and most within spec for 16QAM. Looks like you have a fault to yourself, not a uBR or area fault, have you persued this through tech support, etc?

Yes pursued they informed me something about oversubbed upstream as of today
__________________

Originally Posted by Bill C

Show off

Bill are you being kept in the dark
__________________

Someone has fixed the problem getting better upload and speed than before yet it was 22k earlier on today .

[Crivens]

I bought my NTL cable internet package early on, and chose the option to buy the modem to save money in the long run. So I basically spend £20 a month for the 750 connection rather than £25, although I was told on the support line - after an hour of waiting - that I will probably lose this soon, with no modem replacement unless it falls down the stairs. Although they also told me I wasn't registered at the time and that my connection would stop any minute, and they didn't know how it was still going (was connected for years, and was quite funny when we then waited for it drop out for a few minutes - and it never did), so you can believe anything .

Anyhows, NTL at the time pointed me at a website to get the modem, which I believe they did for purchase or hire (you had an option on the website if I remember rightly), and you had no option but to pick the Motorola Surfboard SB4100, which has worked fine during all speed increases.

Since this post indicates you have to have a Samsung modem to access the 2mbit speeds, is this also true for the Motorola? I gather that pretty much no-one got the Motorola from NTL, but all web searches seem to indicate it can handle 38mbits. So unless there is another issue other than max speed, will the Motorola be fine for the new speed increases, or will I need a new modem? In which case do I need to chuck it down the stairs, or will NTL give me a new one FOC?

Cheers

[phl_spector]

I have a Terayon TJ210, and would like to know the same as the poster above me. Will this cope with the speed changes? I'm pretty sure it will, it's coped fine with the previous upgrades. (512k > 1Mb > 1.5Mb)

The surfboard CM's will work fine with the new speeds (in fact, all existing SACM's will).

[Crivens]

Really? So what was the "Samsung" earlier in the post?

Cheers

The samsung refers to people who get their BB via the STB (TV Set Top Box) instead of via a Stand Alone Cable Modem.

[garyparson]

So as I'm on a Pace box, do I have to wait for an engineer to come round and fit a samsung box? Would I get a refund on my service if I have to wait a few years til someone from NTL gets off their backside and actually comes round to fit one? I'd assume so seeing as I'd be paying for a service that is not 'as decscribed' Again. (still waiting for them to fix the sound they cocked up two years ago)

[Chrysalis]

Would be lame if NTL started blocking people on the business lite package, if NTL will sell residental 3mbit at 37.99 40gig all day cap and not allow that type of customer to sign up to business lite 34.99 peak time cap only and free domain then trading standards will probably investigate this and I would expect NTL to do one of the following.

1 - Allow anyone to sign upto business lite
2 - Increase the price of Business Lite
3 - Decrease the price of 3mbit Residental Tier
4 - Make the residental cap peak time only (wont happen)

If you disagree with me please explain why.

[paulyoung666]

Originally Posted by garyparson

So as I'm on a Pace box, do I have to wait for an engineer to come round and fit a samsung box? Would I get a refund on my service if I have to wait a few years til someone from NTL gets off their backside and actually comes round to fit one? I'd assume so seeing as I'd be paying for a service that is not 'as decscribed' Again. (still waiting for them to fix the sound they cocked up two years ago)

just a small point , have you ever thought about ditching ntl ???? , because all you seem to do is bitch about it

[phl_spector]

Do the business prices include VAT?

Originally Posted by Chrysalis

Would be lame if NTL started blocking people on the business lite package, if NTL will sell residental 3mbit at 37.99 40gig all day cap and not allow that type of customer to sign up to business lite 34.99 peak time cap only and free domain then trading standards will probably investigate this and I would expect NTL to do one of the following.

1 - Allow anyone to sign upto business lite
2 - Increase the price of Business Lite
3 - Decrease the price of 3mbit Residental Tier
4 - Make the residental cap peak time only (wont happen)

If you disagree with me please explain why.

To disagree, I would first have to actually understand what you are talking about.

[Crivens]

Ah, I guessed the samsung was the STB. Excellent. Love having nothing to do with NTL support. I've never had any problem with the service, but support in Bracknell area has truly sucked over the years. I'm not having a go at NTL overall here; I've heard other areas are fine. But Bracknell is truly terrible (ie. everyone I've ever met).

Thanks for the info BTW.

Cheers