*ALL* ntl 10Mb Discussion (Part 3) - Page 40

18-11-2005, 16:13

where is the version of the file you have on your modem because I cant find it on mine.

Acathla · 18-11-2005, 16:19

You have a different screen as me but mine is under Operation Configuration

markknell · 18-11-2005, 16:46

I have the new firmware after doing a power down but still no speed upgrade. This is getting boring now

danvitale · 18-11-2005, 16:55

Well, Im starting to get messed around with.. just spent 15 minutes on the phone to CS to see what was going on with my 10mb upgrade (they said they had upgraded my service this time last night but nothings happened)..

I was told the "nothing happening till December" story..

Im going to give retentions a call.

Rob2005 · 18-11-2005, 16:57

Unlike some here I haven't bombarded ntl cs with multiple calls for the 10MB upgrade. I called once on the 8th and was told it was a trial and for new customers only. I wasn't happy as I'd read on here that people already had 10MB and I told ntl that I'd been a customer for 15 years and it wasn't right that new customers or customers on lower tiers got preferntial treatment. Still the answer was no.

Well, I've been pretty patient and I've read the comments on here re the older modems. I have a armbit120 and got the new firmware today. To cut the story short, phoned ntl cs today asked if my area, Romford could get the new 10MB speeds. After 1 minute of checking, the nice lady said yes and was done straight away.

Considering its peak time, I'm getting on average around 5MB. Well worth the 2nd phone call.

Edit: now around 8mb

Not bad for a "trial".

danvitale · 18-11-2005, 17:13

Well. I didnt bombard NTL CS,

Just made my third call, and thanks to the helpfull chap there (who had seen my account had been changed to 10mb.. but they hadnt sent my modem the configuration file).. My modem was rebooting and up to 10mb before I had replaced the handset!!

So.. If CS had sent me the config file the first time, I would have done it in one call

Acathla · 18-11-2005, 17:22

hmm just spoke to CS who after telling me nothing was happening till december decided that he would upgrade me.

Rebooted modem and still on 3 meg. was i told a pack of lies???

...

18-11-2005, 17:31

Just checked again after a reboot, I now have the firmware upgrade.

Just need to wait for them to roll it out to my area now...

markknell · 18-11-2005, 17:42

I've just called CS and went through to a Scottish call centre. I explained I called a week ago and was informed I could have the upgrade and I was recently given the firmware update for my modem.

After a couple of minutes looking through the system he informed me I was upgraded on the billing system but not given the upgrade. Within a further 30 seconds he upgraded my modem to 10mb.

I was very calm and polite on the phone and that wouldn't of changed if he said I couldn't have it but I would of requested to be moved back to 2mb for the time being if I couldn't have it. I thanked him very much.

Maybe you should speak to someone from the Scottish call centre.

First speed test shows:

Downstream7179 Kbps (897.4 KB/sec)7753 Kbps (inc. overheads)
Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads)

It's not 10mb but I don't really care that much, it's a lot more that 2/3mb and it will no doubt get better as they tweak the system.

Good luck!!

By-the-way

18-11-2005, 17:46

Right.

Im in Coventry and just finished talking to a nice lad called Patrick in Scotland. He upgraded me without a problem, but Im using an NTL: Home 100 modem. It shows 10meg in my Operational Config but I read here the 100's could not support this ?

First download was off nvdia.com at 1.1meg a second, now Im lucky to get 300k (same as when I was on 3meg)

Help plzzzzz

Acathla · 18-11-2005, 17:48

You know this is actually getting frustrated.

Frustrated that I dont yet have an upgrade - NO.
Simply frustrated that different people are told different information and some get it and some dont.

I really think that a letter to NTL is coming to tell them to get their staff informed better. Not that it will do any good as they never seem to reply to any of my correspondance

18-11-2005, 17:51

Quote:

Originally Posted by markknell

Downstream7179 Kbps (897.4 KB/sec)7753 Kbps (inc. overheads)
Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads)

What are you using to test this may I ask ?

markknell · 18-11-2005, 17:52

It seems from reading the forum that the Scottish call centre have no problems upgrading people. My wife is Scottish and she's a nice person too

markknell · 18-11-2005, 17:53

Quote:

Originally Posted by Slyder

What are you using to test this may I ask ?

I've ran a speedtest on http://www.adslguide.org

I've done another one and results can be found here although I'm not doing anymore tonight.

http://www.adslguide.org.uk/tools/sp...b6adc87ce92e5d

Acathla · 18-11-2005, 17:55

Quote:

Originally Posted by markknell

It seems from reading the forum that the Scottish call centre have no problems upgrading people. My wife is Scottish and she's a nice person too

Just spoke to a Scottish girl (i am scottish too) called Claire who said she wasnt allowed to do the upgrades but sent an email to Daniel who was the guy that 'claimed' he had upgraded me already and said he would call me back.

I offer odds of 1000-1 that he wont call me back!

EDIT: anyone want to phone up for me and get my connection upgraded