*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[lyndonbarry]

Guess it's call CS tomorrow again then and find out why it hasn't updated.

Thanks for the help though

[boroboi]

Originally Posted by lyndonbarry

Guess it's call CS tomorrow again then and find out why it hasn't updated.

Thanks for the help though

no prob dude good luck

[mmm]

Originally Posted by lyndonbarry

Just re-tried it from the source as suggested

Fri, 11 Mar 2005 21:38:10 UTC
1st 128K took 3610 ms = 36308 Bytes/sec = approx 302 kbits/sec
2nd 128K took 9031 ms = 14514 Bytes/sec = approx 121 kbits/sec
3rd 128K took 8531 ms = 15364 Bytes/sec = approx 128 kbits/sec
4th 128K took 4625 ms = 28340 Bytes/sec = approx 236 kbits/sec

Does that look like 1mb to you guys?

Approaching Terminal Confusion, please stand back

No, this is

Fri, 11 Mar 2005 22:13:58 GMT
1st 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
2nd 128K took 1047 ms = 125188 Bytes/sec = approx 1042 kbits/sec
3rd 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec
4th 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec

But yours looks bad even for 300K did you have other things using the internet during your test?

[Hom3r]

I phoned CS at 10:15 got through quickly ask to be upgraded was told ok, and in half an hour to reset my modem which I did.

But nothing, phoned back at 11 and explained they said that that had change billing info but not upgraded, thay did it as I sat in front of my modem it came back to life and hey presto 3000k.

I'm sooooo Haaaaappppppyyyy

Smug mode on

[lyndonbarry]

David, Can I assume you mean 10:15 am?

And I am networked up, but there's nothing else using the connection, and I only had browser windows open at that point. Nothing else that I "know" of was affecting speeds

[jtwn]

I'd just like to say to whoever is arguing about not being able to receive 2mb for whatever reason, its the same with adsl and line length, can you complain if you cannot receive the same service as somebody who can for the same price due to technical reasons?

Don't think so, as far as i've seen for high speed bb, they don't offer any compensation if you can't receive the quoted speed.

[Shuntis]

This may or may not have been touched on, I've tried searching but I can't find it... I tried to upgrade my connection today, I had to do it over the phone however, as I have been on ntl BB for so long that I don't have a username and password to do it over the web...

I still have the old 3com U.S. Robotics CMX Cable Modem which has been fine (apart from the last year or so I sometimes get a disconnection for 5 to 10 seconds and then it comes back - any help on that would be appreciated too?) - Anyway, will me having this old modem cause me any problems with the upgrade, as of yet I have seen no sign of the upgrade but the woman on the phone said it could take up to 24 hours but other people I have spoken to it has either been almost instant or within the hour and it's been around 9 hours now...

I have tried a full reset (using the small hole at the back of the modem to flush the memory as far as I know) but nothing has changed as of yet... I will unplug the cable modem tonight over night and see if it makes any difference in the morning...

I'm on 750k supposed to be going to 2mb

[tubbles]

I am on the side of those who say sit back and wait. I have a STB (pace) so am still on 750 going to 2mb next month but I have always found that 750 is plenty for me. I remember starting on the internet with a 33k modem so just 750 and we are all crying....come on give them a chance, would you have preferred nobody getting upgraded until everyone can go fast then have to put up with not getting through to CS with all the customers phoning for help. At least this way it is smoother.

[ian@huth]

Originally Posted by The Cyclist

Hi, I didnââ‚ ¬Ã¢â€žÂ¢t say everyone should or would be upgraded at once, we all understand theirââ‚ƚ¬Ã¢â€žÂ¢s going to be a roll out. But the most frustrating part of this exercise, is not knowing which areas are being upgraded, plus the STB fiasco. I know for instance there are some who have been upgraded, via postings, within my area. If they contacted Pace STB users prior to the upgrade they would have known who and who didnââ‚ ¬Ã¢â€žÂ¢t want to go beyond the 1meg limit. That would then have give an indication of the STBââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s needed. But instead what we have now is people ringing up and being told †˜you canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t have one until at least 4th April and then there may be 2 week wait for it to be installed. This does not make for good customer service!

NTL would have a pretty good idea of how many STBs needed changing. They know who has got broadband through a Pace STB and what speed they are on. It is a fairly valid assumption that users on the 300k service will either want to stay on that or move to 1Mb. Both of these options don't require aSTB change. Users on 750k and 1.5Mb will certainly want the upgrade. So the sum is quite simple, count the number of Pace broadband users on 750k and 1.5Mb and that total equals the number of STBs to change. I have no idea what that number may be but would imagine it to be quite substantial. NTL may have only decided on these new upgrades some six months ago or less which may not have given enough lead time to enable Samsung to manufacture all those extra boxes. They wouldn't have had them sitting in the stores waiting. From what has been posted already in this thread it could be that deliveries from Samsung may be taking place on the 4th April which is why that date has often been quoted. An upgrade such as what NTL are doing cannot be done overnight and has to be spread over a period of time. Some have to be first and some have to be last. The start date of 8th March was possibly chosen because of the progress of infrastructure upgrades and the delivery dates from Samsung.

[HeavyDude]

Originally Posted by purenuman

Sssshhhhh

Wait until he arrives with the box before you say you are getting one.

You may find he turns up not knowing what you need a box for with a new shinny Pace in hand
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Don't be telling me things like that just as the weekend's starting...

I should hope a Samsung is on the way as I specifically mentioned to CS that my STB will need upgrading so I can get the 2MB service.

If not, I fear there will be a lot of claret spilt...

[Da Mafia]

I'm avin troubles gettin the upgrade here, i av the silver samsung stb but i was told i'd still av to wait till the end of the month for my 750K-2MB. So whats the deal with that, is there any reason y i need to wait when other ppl already av it?

[buba3d]

Anybody have any slow browsing problems in glasgow ? been like this since late thursday

[The Cyclist]

Originally Posted by ian@huth

NTL would have a pretty good idea of how many STBs needed changing. They know who has got broadband through a Pace STB and what speed they are on. It is a fairly valid assumption that users on the 300k service will either want to stay on that or move to 1Mb. Both of these options don't require aSTB change. Users on 750k and 1.5Mb will certainly want the upgrade. So the sum is quite simple, count the number of Pace broadband users on 750k and 1.5Mb and that total equals the number of STBs to change. I have no idea what that number may be but would imagine it to be quite substantial. NTL may have only decided on these new upgrades some six months ago or less which may not have given enough lead time to enable Samsung to manufacture all those extra boxes. They wouldn't have had them sitting in the stores waiting. From what has been posted already in this thread it could be that deliveries from Samsung may be taking place on the 4th April which is why that date has often been quoted. An upgrade such as what NTL are doing cannot be done overnight and has to be spread over a period of time. Some have to be first and some have to be last. The start date of 8th March was possibly chosen because of the progress of infrastructure upgrades and the delivery dates from Samsung.

God I had a weird dream last night, I dreamt I received this letter/email from NTL:



†˜Dear customer, our records show that you have a Pace STB. As you know there is going to be a broadband speed increase over the next few weeks. You may be aware that your STB can only take the speed increase of1Meg. If you would like to have your speed increased beyond that, could you please register your interest at this sight, www.ntlgoodsupport.com?

If we are unable to supply you with a Samsung STB during your area upgrade, possibly due to high demand. We will upgrade you to the 1Meg speed and charge you at that rate until we can supply you with the correct STB. We do apologise for any inconvenience this has caused you.



Yours Sincerely



NTL Customer Servicesââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢



Then I woke up and realised it was a dream. Oh well maybe one day!

[pornocreep]

Hi, relatively new here but have been lurking for a good while and everyone seems very keen on helping others. Top stuff.

Hopefully someone can help me, i have already posted it but i guess because loads of people are posting it just got lost.

Anyway, I rang cs the other day to find out about when the automatic upgrades for swindon would be applied. Obviously there was no fixed date, i asked for them to do it straight away. Now i know that it would be possible as my housemate who also has a standalone modem upgraded his through the web the day before. Now i was going to do the same but as i mentioned previously, i've been with NTL broadband since they started it and i haven't got my paperwork (my fault) and also cannot remember email addresses and passwords due to me never needing to use them.

Ok so the nice lady on the other end of the phone looked up our address. and rightly so my housemates modem was showing as upgraded to the 3mb service, however the connection that i am on at the moment 750k was showing that it was cancelled in 2003 now i mentioned that i have been recieving the service fine with no interuptions and was happy to recieve the small upgrade in speed last year from the 600k.

Because she couldn't find the details i just thought heck, ill wait until they automatically upgrade it. However reading a couple of posts here, i see there may have been a problem with automatic updates being bounced back and not being applied. If this is the case i would never know as they cant seem to find my account (which is all in my landlords name)

I even gave her my mac addresss and she said she couldn't find it!! Im just as confused as the next man and would be appreciative if someone could maybe help out. I've noticed a few NTL peeps around here, would it help if I pm'd a mac address to you.

I dont know what to do really as cs said they couldn't do anything for me because they cant find my user account.

If any more details are needed give me a holler.



Thanks in advnce.

[Ramrod]

Originally Posted by Da Mafia

I'm avin troubles gettin the upgrade here, i av the silver samsung stb but i was told i'd still av to wait till the end of the month for my 750K-2MB. So whats the deal with that, is there any reason y i need to wait when other ppl already av it?

Just keep politely ringing CS and asking for a manual upgrade.......it took me 4 tries