[Merged] NTL Email Issues - Page 4

foxtrot_yankee · 11-02-2004, 22:50

Hooray! Perhaps they'll fix my addresses. They still timeout.

threadbare · 11-02-2004, 23:08

Quote:

Originally Posted by foxtrot_yankee

2 of my email addresses are still awful. I'm still constantly bombarded every 2minutes with a timeout message. So much for the upgrade.

try disabling you av software to see if it still times out

foxtrot_yankee · 12-02-2004, 00:38

Quote:

Originally Posted by threadbare

try disabling you av software to see if it still times out

Yes, it does.

Sociable · 12-02-2004, 00:46

Quote:

Originally Posted by foxtrot_yankee

Yes, it does.

I know we have already suggested removing the accounts and re-adding them before, but it may be worth trying this again in case the stored password has been changed when the error window has come up while you were typing in another application and inadvertantly saved an incorrect password.

foxtrot_yankee · 12-02-2004, 01:00

Quote:

Originally Posted by Sociable

I know we have already suggested removing the accounts and re-adding them before, but it may be worth trying this again in case the stored password has been changed when the error window has come up while you were typing in another application and inadvertantly saved an incorrect password.

It's not that. It'll get through maybe 3 times in an hour, but the rest of the time, it times-out. And an error box pops up from Outlook on top of any window I'm looking at. Very very annoying.
A few other ntlworld addresses work fine. I use 5 altogether. 3 of which are fine. 2 timeout constantly.

Sociable · 12-02-2004, 01:03

OK from memory there is a way you can set a longer delay that may help reduce the number of time outs but I can't for the life of me remember how to set that up.

Anyone else know?

carlingman · 12-02-2004, 01:08

Quote:

Originally Posted by Sociable

OK from memory there is a way you can set a longer delay that may help reduce the number of time outs but I can't for the life of me remember how to set that up.

Anyone else know?

Could try tools/accounts/highlight the account/then/properties

Goto the advanced tab and move the slider bar for sever timeouts up a bit.

carlingman · 12-02-2004, 01:12

Alternatively you could try tools/accounts/highlight the account/then/properties/servers

Then change pop.ntlworld.com to 62.253.162.50

And smtp.ntlworld.com to 62.253.162.40

See if that improves it.

foxtrot_yankee · 12-02-2004, 01:24

Quote:

Originally Posted by carlingman

Alternatively you could try tools/accounts/highlight the account/then/properties/servers

Then change pop.ntlworld.com to 62.253.162.50

And smtp.ntlworld.com to 62.253.162.40

See if that improves it.

Fraid that doesn't make anything better. I've moved timeouts to 2 minutes. Still takes ages.

**Mick** · 12-02-2004, 03:35

Quote:

Originally Posted by foxtrot_yankee

Fraid that doesn't make anything better. I've moved timeouts to 2 minutes. Still takes ages.

Don't forget that during today's maintenance on the email servers between 1am and 7am, that this could have a knock-on effect, if you have carried out carlingman's suggestions during this time.

Stuartbe · 12-02-2004, 08:29

Hi All....

The work on the email servers was sheduled to be completed this morning at 7:00am...

Has the upgrade helped at all ?

Can everyone access there webmail ?

Are you still having problems ?

.................................................. ...

Ben · 12-02-2004, 08:32

Yo,

My webmail works although trying to get mail though my outlook before I left for work this morning failed

Popped up the stupid username/password box

Whats new?

Neil · 12-02-2004, 08:43

No offence Stu (

), but do we really need another thread running on ntl's email 'service'?

I know you have a poll on this one, but this will just end up as a duplicate of the other.

Any objections to a merge?

Stuartbe · 12-02-2004, 08:46

Quote:

Originally Posted by Neil

No offence Stu (

), but do we really need another thread running on ntl's email 'service'?

I know you have a poll on this one, but this will just end up as a duplicate of the other.

Any objections to a merge?

None at all m8 - I only started this one as I wanted a poll in it...

Go for it

**Paul** · 12-02-2004, 09:15

Well since it worked ok for me before, and is working ok for me now - I voted "no change".