Grrrrrrr - Page 4

andygrif · 19-01-2004, 17:37

I agree, the lack of consistent information is quite worrying in this instance, but nothing new sadly.

**Mick** · 19-01-2004, 18:02

Quote:

Originally Posted by Neil

You didn't do this, & it's not enforceable by law-end of subject.

Agreed.

Ben · 19-01-2004, 18:37

At LAST!!!

I'm back on at home although I still had to phone them again and then they activated it while I was on the phone! All this 12 hours thing or might take a day it utter BS

Stuartbe · 19-01-2004, 18:54

Quote:

Originally Posted by Ben

At LAST!!!

I'm back on at home although I still had to phone them again and then they activated it while I was on the phone! All this 12 hours thing or might take a day it utter BS

Do you feel like this -

Ditch them and get adsl. !!!!! Why give your money to them ???

Florence · 19-01-2004, 19:01

Quote:

Originally Posted by Ben

ALL my bills come out on or around the 24th of every month. Why can't NTL? I should not need to keep money in the bank for only them to take the money when all by other bills are paid well in advance.

Not only that but it was christmas! Every other month has not been a problem an the DD failed by about ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5

I then got paid like 3 days after and had no warning or anything from the company otherwsie I could of sorted it out there and then.

How comes NTL didn't try again on another date. I have one that ried three times before writing to me to say it had failed.. It had coz I had cancelled it but they still tried three times three different days with a day between each,

Ben · 19-01-2004, 19:05

Quote:

Originally Posted by Kitty

How comes NTL didn't try again on another date. I have one that ried three times before writing to me to say it had failed.. It had coz I had cancelled it but they still tried three times three different days with a day between each,

They did according to the bill the 18th which the funds would of been in there but checking my statment it says they didn't try at all although the bill states they did.

Florence · 19-01-2004, 19:38

Quote:

Originally Posted by Ben

They did according to the bill the 18th which the funds would of been in there but checking my statment it says they didn't try at all although the bill states they did.

Ask your bank to verify they didn't try again and then ask for compensation for them breaking the terms of the contract between you and them.

Mr_Burns · 19-01-2004, 19:59

Didn't your Bank write to you to tell you that a Direct Debit was not paid due to insufficient funds (and then charge you for the priviledge?) I used to work for one of the High Street Banks and whenever a payment was returned due to lack of funds, a letter was sent to the customer.

Just checked my bill and it says at the bottom "The total amount will be debited on or AFTER 13/01/2004"

Neil · 19-01-2004, 23:59

http://www.ofcom.org.uk/contact_ofco...omplaint_query

http://www.financial-ombudsman.org.u...-guarantee.htm

Quote:

If there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance. .

http://www.directdebit.co.uk/direct_debit_guarantee.php

Quote:

If the amount to be paid or the payment dates change the organisation will notify you normally 10 working days in advance of your account being debited or as otherwise agreed

Now that didn't happen did it?

Tracy · 20-01-2004, 10:11

Quote:

Originally Posted by dr wadd

Grr, you may be right on that one

Just checked the DD Guarantee and it says they need to inform you 10 days in advance of the change. I don`t pay any of my NTL bills by DD so I can`t check any, but I wonder given NTL's track record on communication whether this was explicitly stated on the bill.

Well, you lot are lucky then, getting a bill!!!

I never had a bill, from the moment I turned over to D/D 3 years ago. NTL stopped sending paper bills and the only way to keep track of the billing process was to check their site out on the internet. 3 years ago I sent an email asking why I wasnt receiving a paper bill and got no response. Never knew who to contact in writing, cos I didnt have a paper bill with an address. Never knew who contact in general cos the website never gave an address to write to. Only that confounded CS number which was constantly engaged. And my D/D's came out when NTL felt like it. When I set up the original D/D, I asked for a specific date and got the speel about its not company policy to designate a particular date at a customers request - due to their computer system! They agreed to take it out on the 15th of each month and most of the time it came out on the 10th and sometimes the 3rd or 4th of the month..... explain that one! Great if ya bank is full of cash and you dont have to watch the account with a microscope, bad if you dont account for a payment coming out willy nilly - agggghhh NTL need a kick up the butt - follow Neil's advice - get the NThell outta there - get another ISP.

poolking · 20-01-2004, 10:26

I'm looking into getting sky for starters.

orangebird · 20-01-2004, 10:41

Quote:

Originally Posted by Neil

http://www.ofcom.org.uk/contact_ofco...omplaint_query

http://www.financial-ombudsman.org.u...-guarantee.htm

http://www.directdebit.co.uk/direct_debit_guarantee.php

Now that didn't happen did it?

I haven't checked the wording, but I believe when companies set up dd agreements, it goes something like 'your money will be collected on the **th or after' or 'not before the **th'....

Their backs are usually covered - the only way you can challenge them if they take it before the agreed date...

Tracy · 20-01-2004, 11:38

Quote:

Originally Posted by tkiely

The point is that NTL could change the DD dates if they were willing, the thing is they aren't and that inflexibility will cost them customers.

I dont think they care about losing customers! They are losing customers every day - they didnt seem bothered that I closed my account with them - they didnt fall over themselves to rectify the problem - all they are interested in is how to get their money out of you. Somebody at Otelo told me that NTL has the most prolific complaints against them - speaks for itself, doesnt it??

This indifference and complacency comes from having more than their fair share of customers - "whats a few 100 off the books, we have 1,000's of customers"!!!! I hope that this complacency teaches NTL a lesson - I hate the thought that they just dont give a toss and treat you like a piece of dirt - *no* customer should be treated like that!

Ben · 20-01-2004, 11:42

Well has taken me years to get my DD changed. They have always said no beofore - it's only when I said I want to end my contract thats they done it.

Even though I still have to wait and see if it works or not - whats the bets they take there money on the normal date instead of the ammended 27th :p

Tracy · 20-01-2004, 11:47

Quote:

Originally Posted by Keyser

I think Ofcom have finally taken over from Oftel now, but they will be more than happy to hear your complaint. This will affect ntl's complaint statistics too. Alternatively, there is a nice list you can use here:

http://www.ntli.info/index.php?page=index_v2&id=19&c=18

I used Otelo - Office of the Telecommunications Ombudsman in Warrington.

And I also contacted Ian Jeffers, MD for the Celtic Region, via email and post (with recorded delivery) - no response! Ignorance... ignorance...ignorance!