Opening hours of department dealing with cancelations?

[Pia]

Hi luna to Cable Forum.
Have you tried this ("unofficial") offer then?

[luna]

Originally Posted by Pia

Hi luna to Cable Forum.
Have you tried this ("unofficial") offer then?

thanks it looks really goos here

i work for ntl i dont have any of their services - i agree with a lot of things that have been said on this thread from both sides - but ntl needs to change their ways - get more like telewest - they dont throw money at customers just because they say they are going to cancel.

[etccarmageddon]

retentions job isn't to help people who have had something go wrong. the whole idea of a rententions dept is to stop all customers from leaving.

[luna]

Originally Posted by etccarmageddon

retentions job isn't to help people who have had something go wrong. the whole idea of a rententions dept is to stop all customers from leaving.

i know that but when something goes wrong customer services cant fix it they tried all the other routes retentions are the next option

[Chrysalis]

Originally Posted by Daneel

No, it doesn't leave them making more profit if I leave. That was why I asked you about your understanding of the business.

As long as keeping me makes a positive contribution, i.e revenue > variable costs associated with supplying me with the service, it is in their interests to keep me as a customer.

I assure you that supplying bb at half the current retail price will still make a positive contribution for NTL.

Yuo can only assure me if you know the cost of providing services.

If you dont you cant assure anything.

Bear this in mind, they have to price the product at a level where when averaged out across their customer base it makes a profit, its a unlimited product meaning users can potentially download a lot of data each month and as such will lose ntl money. To offset this ntl need to charge light usage customers a price that makes a healthy profit so when offset against the heavy users they are in the black. If they are suddenly only making a tiny profit of light users then they can no longer subsidise heavier users and suddenly its no longer a profitable business. Add to this the cost of providing tech support customer services and to admin your account. Many of their TV services are break even or even loss making so if you have TV with ntl its likely your broadband has to subsidise that as well.

To add tho I cant blame customers for trying for the discount its in our nature, I just got ratty when people say its their right to have such a discount.

---------- Post added at 16:57 ---------- Previous post was at 16:51 ----------

How many people here would see talk talk 8meg broadband and bulldog 8meg broadband as the same product?

they are actually 2 very different products one is far superior to the other.

this is why its bad when people ring up ntl and say I want a price match to talk talk, because again they 2 different products. Broadband isnt just broadband their are many different ways to package it and provide it.

[Daneel]

Look at NTL's financial statements, the required information is there.

[claret]

Originally Posted by acoolwelshbloke

Why should new customers get six months half price this or half price that when I never got anything?

Business is business, NTL don't give a toss about me neither does any other business for that matter. As long as the money keeps coming from my bank account thats all that matters to them!

And I don't care about NTL or any other business, as long as I get my product or service at a competetive price and it works then that's all I want!

here, here good shout m8, as you are quite right they are only interested in one thing and that is taking your money every month

[Pinkypants]

Originally Posted by Florence

The problem is NTL if they go bankrupt as theya re in debt would cause youi more problems, paying the correct price for your service and not lie about leaving to get a reductioin. IMPO those who lie to get reductioins when they have no intentions of leaving will only cause more jobs to be outsourced to such as India or worse, network problems as NTL would not have enough funds to upgrade the network. Its swings and roundabouts you swing a lower price the roundabout has to stop sometime then you start getting bad speeds high pings or worse the network dies and takes days to fix. Try to be a forward thinker instead of conning all the time.

As for retentions you was told mon-fri 9 till 5 only tech support and CS are in on the sat mornings now and tech support sundays.

I completely 100% agree with you on that one.

In terms of answering the question, yes retentions are only open monday to friday between 9-5.

[nfs6600]

Originally Posted by claret

here, here good shout m8, as you are quite right they are only interested in one thing and that is taking your money every month

Of course they are, Its a business!!! Do you expect to got the local shop and get everything you want for nothing?? ....thought not. If you dont agree with the price, you can move elsewhere, there are other options.....