Proposal for a "Customer" Panel - Page 4

threadbare · 22-12-2003, 16:28

do other companies have customer panels?

Sociable · 22-12-2003, 16:32

Quote:

Originally Posted by threadbare

do other companies have customer panels?

Many do and they don't begrudge the investment because of the the benefits such close interactive links with the customers can bring.

threadbare · 22-12-2003, 16:42

Quote:

Originally Posted by Sociable

Many do and they don't begrudge the investment because of the the benefits such close interactive links with the customers can bring.

nuff said then really - if ntl wants to interact with their customers and please them then obviously this is the way forward

obviously they aren't going to be able to please everyone - but it would it would a good start

icanadvise · 02-01-2004, 17:14

Quote:

Originally Posted by threadbare

nuff said then really - if ntl wants to interact with their customers and please them then obviously this is the way forward

obviously they aren't going to be able to please everyone - but it would it would a good start

I've seen announcements before Christmas on a couple of other forums from NTL product development staff that they are setting up trials and face to face user forums.

One site was ntlhell the other was a help site.

Russ · 02-01-2004, 17:17

Quote:

Originally Posted by icanadvise

I've seen announcements before Christmas on a couple of other forums from NTL product development staff that they are setting up trials and face to face user forums.

One site was ntlhell the other was a help site.

Interesting how the offer was not extended to *this* help site

KingPhoenix · 02-01-2004, 17:24

Quote:

Originally Posted by Russ D

Interesting how the offer was not extended to *this* help site

I dont think ive seen Peter post on this site at all actually......

Bigtone · 02-01-2004, 17:27

Whose Peter?

**Paul** · 02-01-2004, 20:24

Quote:

Originally Posted by Bigtone

Whose Peter?

Peter M - I think he is the head of Product Development and posts on the ntlhell.co.uk site. I saw this on that site and registered my interest.

Bigtone · 02-01-2004, 21:09

Hmmm ntl now decide to get involved with user
forums except this one, politics.......its the reason why ntl is in a sour
state by putting politics first before its customers,development
my behind,but we already know what happens when ntl gets involved
with forums don't we??? pah.

Sociable · 02-01-2004, 21:19

Quote:

Originally Posted by Bigtone

Hmmm ntl now decide to get involved with user
forums except this one, politics.......its the reason why ntl is in a sour
state by putting politics first before its customers,development
my behind,but we already know what happens when ntl gets involved
with forums don't we??? pah.

True LOL

erol · 02-01-2004, 22:10

Quote:

Originally Posted by Bigtone

Hmmm ntl now decide to get involved with user
forums except this one, politics.......its the reason why ntl is in a sour
state by putting politics first before its customers,development
my behind,but we already know what happens when ntl gets involved
with forums don't we??? pah.

that's one perspective. there are others.

one alternative perspective is NTL tried to work with the people running this site, found it impossible to do so over a considerable period of time and thus are now trying to work with different connected customers, having failed to get a satisfactory working relationship established with those running this site.

Personally I think that is better than not trying to work with any connected customers at all, which given the history of the first attempt with .com and those that ran it, would have been imo a very natural, if regretable, reaction on their part.

**Mick** · 02-01-2004, 22:33

Quote:

Originally Posted by erol

that's one perspective. there are others.

one alternative perspective is NTL tried to work with the people running this site, found it impossible to do so .

I have one thing to say to that erolz:- That alternative perspective is a load of crap.

Sociable · 02-01-2004, 22:37

Quote:

Originally Posted by erol

that's one perspective. there are others.

Sorry Erol that is B/S what about the other 9,000 other members of .com?

If NTL want to contact and work with users why not a single word to the membership of .com since closure?

Why not just change the admins rather than close the site completely?

Maybe as a member of NTLHELL you could ask Peter the answer to those questions rather than making it so personal about a few individuals here.

Russ · 02-01-2004, 22:41

Quote:

Originally Posted by erol

that's one perspective. there are others.

one alternative perspective is NTL tried to work with the people running this site, found it impossible to do so over a considerable period of time and thus are now trying to work with different connected customers, having failed to get a satisfactory working relationship established with those running this site.

Personally I think that is better than not trying to work with any connected customers at all, which given the history of the first attempt with .com and those that ran it, would have been imo a very natural, if regretable, reaction on their part.

One thing I learned from being an NTL associate and an admin on .com is that no matter what happens, NTL will do what NTL wants to do, irregardless of what evidence or ideas are placed before them. Oh yeah, they'll invite you to meetings, they'll feign interest in what you have to say but if for one moment you believe that your (this is not aimed at anyone in particular) ideas or proposals will make one iota of difference to NTL then you are very much mistaken. NTL will only listen to other ideas when it suits them, and that simply isn't very often.

erol · 02-01-2004, 23:01

Quote:

Originally Posted by Sociable

Sorry Erol that is B/S what about the other 9,000 other members of .com?

NTL did not form a relationship with the users directly, they chose to work through the .com team. It was the .com team that went to (private) meetings with NTL, not users. No portion of these meeting was public to users, no minutes published etc.

Quote:

Originally Posted by Sociable

If NTL want to contact and work with users why not a single word to the membership of .com since closure?

I can not and do not speak for NTL. All I am saying is it is a bit unfair to critise NTL for trying to work with users, because they have chosen (with valid reasons imo - as a user) to not do so via people they have already failed with in the past.

Quote:

Originally Posted by Sociable

Why not just change the admins rather than close the site completely?

A suggestion I myself made, as was 'revealed' by some here. It is not an option they chose to look at, though I do not know if .com has any future or not. I can understand why they may have felt that such a change of admins would not be effective, especially given what has occured since I made the suggestion to them

Quote:

Originally Posted by Sociable

Maybe as a member of NTLHELL you could ask Peter the answer to those questions rather than making it so personal about a few individuals here.

If you have questions for Peter I suggest you address them to Peter. There is no need (or desire on my part) for me to be a middle man. I have not made it personal at all. I have pointed out that NTL tried for over a year to work with the admins here, as users representatives and that they have decided that they are not able to work in this way with these people. That is not personal. It is merely my perspective on what has happend in the past.

It seemed that NTL was being critisied for still trying to find ways of working with users, all be it not via this site or those that run it. I think they should be given credit for such efforts not critisied for them. To critisise them because they chose not to do so via this site, and especially given the history, seems to me to be about 'politics' and not about users.

I do not care who where or how they work with users just as long as they keep trying to realise the potential value of doing so in an online world. Just as I do not care who's idea a 'consumer council' with NTL is, just that efforts are made to realise it and get value for both parties from it.