ntl home:120 hanging from today - Page 4

mcmanic · 20-01-2006, 13:41

i wouldn't turn my firewall software off even if they asked me, dropped connection on a established connection line to say a newsgroup or a large file download that was previously downloading something would have nothing to do with your firewall

quadplay · 20-01-2006, 13:58

Not necessarily; firewalls can do strange things in my experience. If you take an attitude like that with TS staff, they're not going to help you.

recall2000 · 20-01-2006, 14:49

What I was trying to get across to the person on the phone was that if I turn off my modem and turn it back on, what has that got to do with any firewall software? Nothing. And it only started happening when it seemes there was a firmware update. Coincidence? I very much doubt it. I have a Linux firewall between my PCs and the cable modem, and that has been working for years (since I got 512k in 1998/9 or thereabouts). And continues to do so. Just the dodgy modem. Engineer coming on Monday, so hopefully he will replace it. If it dies on Sunday it's staying dead so he can see it.

If aonyone's interested, the ethernet, power, synch and ready lights are all on and solid. Just as it should be, but I can't even get to the modem's config page, let alone the net.

It's happened 5 or 6 times today so far. Roll on Monday.

mcmanic · 20-01-2006, 14:51

just happened again, general browsing this time....Grrrrr!

As for Firewall - So if anything happened whilst my firewall was turned off to my PC when i know it isn't just because NTL say too - would i would be within my rights to claim from NTL for replacement. (hardly going to happen but you get my drift)

cb95amc · 20-01-2006, 15:08

Same problem here - there does not seem to be any pattern to it.....lock ups seem to happen fairly randomly.

My setup - pc, router, wi-fi laptop - all worked perfectly on 2Mb.....All worked perfectly after upgrade to 10Mb with the 0002 firmware.....Since this new firmware appeared the cable modem keeps locking up....router and pc's work fine and can still talk to each other when the modem is unresponsive.

Surely it doesn't take a genius to work out that the firmware is causing the problem.

elstcb · 20-01-2006, 16:33

Whilst the firmware may be a factor it's not the only thing causing problems, I'm still on FW1 (2mb) and have been having the same problems for months.

deadite66 · 20-01-2006, 16:56

many of us our modems have been working fine for years then firmware update and problems began though.

are NTL having a head in the sand mentality with this?
are the the people who can do something aware of this problem?

already thinking about moving to adsl, imo NTL have strained their network with this who's got the fastest broadband willy waving.

ic2 · 20-01-2006, 18:44

Missus downloaded a 2MB email attachment at 13:10. Then at 13:20 modem locks up and just rebooted it now.

This is the first time I have rebooted the modem since the first 10mb upgrades back in November, I am also running ntlhm120_ntl0003.cpr

regards

phoenix__ · 20-01-2006, 18:58

We have a ntl home 100 modem and it started doing this earlier in the week (and I only just remembered about this place!).

Coincidently we had a power cut not long ago which managed to take out the network card my modem was plugged into - so I assumed it was this that had damaged the modem!

Phoned NTL on 150, spoke to a friendly guy who said "Tech support need to deal with this but it certainly sounds like you need a replacement [I told him about the power cut]. I'll speak to tech support for you so they dont fob you off" - yes, the customer service guy actually told me the tech support fob people off!

Typically tech support ran a check on the modem and said it was fine but I should ring back when it happens again without resetting the modem. 10 minutes later I unplugged the modem and surprise surprise they couldn't talk to it - Engineer coming a week on saturday, hopefully with a nice shiney new modem.

What are the different modems NTL do now, and is there a difference between them? I see references to 120, and 250.

MR_CLARK · 20-01-2006, 19:03

Exactly the same problem here.

NTL don't want to know, must of made 4 or 5 calls to them. Some guy decided that the loading on the areas node was the cause of rebooting. I fail to see how loading on an NTL router would cause modems to reboot. I also pointed out that many people are having the same issues with the 120's and not the 250's. Still didn't want to know and gave lame excuses.

Pointed out to a lady that this forum had members who were having same problems, and she dismissed it totally by saying "yeah but thats just forum talk"

Yes, we all come here to lie because thats fun isn't it?

Argh. Going to put my car's HT leads on the power port...

tomw|neowin · 20-01-2006, 19:07

Yeah mine hangs too. The Power and Ready light stay on but the download light goes off and only way of getting net back is rebooting the modem. Only started happening since Wednesday and it's getting irritating now.

Time to move off NTL. Especially when I call them and I get their call center that's a million miles away from me and they don't understand proper English. Complete joke.

DieDieMyDarling · 20-01-2006, 19:19

I don't really think it's fair to blame ntl for the problem, most of the people on the phones won't know about it yet, as it's only started very recently.

From the sounds of it, the firmware was upgraded, and possibly at the same time they upgraded something serverside to coincide with the new firmwares, which somewhere along the line has messed things up. Someone somewhere must be working on it, either with a new firmware, or serverside work being carried out.

phoenix__ · 20-01-2006, 19:26

I agree that it isn't the phone ppl's fault if they haven't been told about the problem. However when I explain there is an intermittent problem, they should accept that and book an engineer, not tell me they can only book an engineer when they detect the problem.

As bad as NTL may be when things go wrong, I can't fault the general quaility of the 10MB broadband, it's better than I can get on ADSL, and they don't seem that strict with the download quota.

**Paul** · 20-01-2006, 20:16

Quote:

Originally Posted by quadplay

Not necessarily; firewalls can do strange things in my experience.

Firewalls do not generally start to do strange things when they have been running fine for ages.

The evidence so far seems pretty strong to me, lots of people working fine on 120's, then there is a firmware upgrade, now those people have problems. I'm afraid that there is only one conclusion you can really draw - the modems (for whatever reason) have been upset by the upgrade.

Hitcher · 20-01-2006, 20:18

Engineer came today changed the modem to a 250 and it's been fine since.