General New Pick 'n' Mix option TV bundles - Page 4

Mr K · 02-05-2019, 19:45

Personally, I miss Woolworths pick and mix, choose wisely and you made a killing

Matth · 03-05-2019, 01:28

Well, if it cuts my price, I guess I'm looking at "new" FH minus kids, or maybe Ent+Doc+Drama to cover the channels I actually use at all.

RichardCoulter · 03-05-2019, 15:25

It looks like new Full House customers no longer get the kids pay channels, without a corresponding price decrease. It's pointless me ringing to take off the kids channels, therefore, as I wouldn't receive a discount. In fact, I may lose my existing discount, so it would work out to be more expensive!

dodgem22 · 03-05-2019, 17:56

https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.

OLD BOY · 03-05-2019, 18:14

Quote:

Originally Posted by dodgem22

https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.

I'd go for it if it was 99 quid!

dodgem22 · 03-05-2019, 18:40

Tried to phone to check with retentions but couldnt get through

RichardCoulter · 03-05-2019, 18:42

Quote:

Originally Posted by dodgem22

https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.

I actually contacted live chat with the same query earlier this afternoon and spoke to 'Jazreel', as usual it was like talking to a brick wall getting any sense out of them

After asking your and my question, s/he kept waffling on about what's included etc, so I had to say stop waffling and just give me the price.

Then I was given the price of £99 per month for 12 months until 5/3/20 when it would go up to £139. I said that that's not a year, it's about 10 months.

This was ignored, I didn't push the point as I then realised that s/he was giving the dates as if we were in America, just to confuse matters even more.

I was then asked for my details and password. I had no intention of letting these access my account and messing things up or adding services without my permission in order to get their commission, so I refused to give my password. S/he then started talking about my account anyway, so they must be able to access our accounts without entering the password. I shall be monitoring my account very closely after reading about what these people have done to other customers in the past.

The price was then reduced to £80 for the first 12 months until 3/5/20, with an increase to only £99. I asked how long the £99 was for and s/he kept saying 3/5/20 (well, 5/3/20 actually).

After querying this discrepancy, I was told that I would get two V6 boxes!!!

In the end I lost patience and closed the chat, so i'm no the wiser and am just as confused as you probably are!

**Hugh** · 03-05-2019, 19:07

Probably the Philippines call handling centre, as the Philippines use USA date format.

Mythica · 03-05-2019, 19:15

Quote:

Originally Posted by RichardCoulter

I actually contacted live chat with the same query earlier this afternoon and spoke to 'Jazreel', as usual it was like talking to a brick wall getting any sense out of them

After asking your and my question, s/he kept waffling on about what's included etc, so I had to say stop waffling and just give me the price.

Then I was given the price of £99 per month for 12 months until 5/3/20 when it would go up to £139. I said that that's not a year, it's about 10 months.

This was ignored, I didn't push the point as I then realised that s/he was giving the dates as if we were in America, just to confuse matters even more.

I was then asked for my details and password. I had no intention of letting these access my account and messing things up or adding services without my permission in order to get their commission, so I refused to give my password. S/he then started talking about my account anyway, so they must be able to access our accounts without entering the password. I shall be monitoring my account very closely after reading about what these people have done to other customers in the past.

The price was then reduced to £80 for the first 12 months until 3/5/20, with only an increase to £99. I asked how long the £99 was for and s/he kept saying 3/5/20 (well, 5/3/20 actually).

After querying this discrepancy, I was told that I would get two V6 boxes!!!

In the end I lost patience and closed the chat, so i'm no the wiser and am just as confused as you probably are!

Did you have any intention of ordering the VVIP package? I don't see why its confusing. It's £139 for existing customers unless you get given a deal. Its £99 for new customers rising to £139 after 12 months.

RichardCoulter · 03-05-2019, 19:20

Quote:

Originally Posted by Hugh

Probably the Philippines call handling centre, as the Philippines use USA date format.

Might be. You'd think that VM would have told them how we express the date over here!

---------- Post added at 19:20 ---------- Previous post was at 19:15 ----------

Quote:

Originally Posted by Mythica

Did you have any intention of ordering the VVIP package? I don't see why its confusing. It's £139 for existing customers unless you get given a deal. Its £99 for new customers rising to £139 after 12 months.

It's confusing because, after asking what the score was for existing customers, I was given conflicting information, prices and dates in the wrong format.

I might have ordered it at the right price, but in the end I just couldn't be bothered with all the nonsense so gave up.

Mythica · 03-05-2019, 19:26

Quote:

Originally Posted by RichardCoulter

Might be. You'd think that VM would have told them how we express the date over here!

---------- Post added at 19:20 ---------- Previous post was at 19:15 ----------

It's confusing because, after asking what the score was for existing customers, I was given conflicting information, prices and dates in the wrong format.

I might have ordered it at the right price, but in the end I just couldn't be bothered with all the nonsense so gave up.

The Virgin Media website is pretty clear. Its £99 for the first 12 months then £139. The £139 is what an existing customer would pay unless you work out a deal, which you did but then didn't go ahead with it. The way it reads, you just got in contact just to waste their time.

dodgem22 · 03-05-2019, 19:30

When I looked it was on the VM existing customer landing page. I would snap their hands off if it is £99 for existing customers but I could not get through.

When logging in to look at my offers though it was something like an extra £25 to add the sim, I am on the old version of VIP.

Mythica · 03-05-2019, 19:39

Quote:

Originally Posted by dodgem22

When I looked it was on the VM existing customer landing page. I would snap their hands off if it is £99 for existing customers but I could not get through.

When logging in to look at my offers though it was something like an extra £25 to add the sim, I am on the old version of VIP.

It's £139 for existing customers. VM have always done prices like that on their websites.

Mad Max · 03-05-2019, 19:56

Quote:

Originally Posted by Mythica

It's £139 for existing customers. VM have always done prices like that on their websites.

Well they can ram it at that price!!

dodgem22 · 03-05-2019, 19:57

Thought it would be O well nothing ventured nothing gained and as you say Mad Max they can stuff it at £139