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Help - new Tivo & Superhub installation
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Old 20-01-2015, 12:49   #46
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Re: Help - new Tivo & Superhub installation

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Originally Posted by Osem View Post
It's a Samsung STB and ancient cable modem.
A silver Samsung? If so, you can recycle it yourself. Ditto for any modem that isn't a SuperHub.
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Old 20-01-2015, 13:13   #47
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Re: Help - new Tivo & Superhub installation

Quote:
Originally Posted by spiderplant View Post
A silver Samsung? If so, you can recycle it yourself. Ditto for any modem that isn't a SuperHub.
Probably explains why they didn't seem to want my old Samsung back. It's a silver one 2110 IIRC
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Old 20-01-2015, 14:56   #48
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Re: Help - new Tivo & Superhub installation

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Originally Posted by spiderplant View Post
A silver Samsung? If so, you can recycle it yourself. Ditto for any modem that isn't a SuperHub.
TVM for clarifying. Pity the CS rep didn't tell me that.
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Old 29-09-2015, 13:36   #49
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Re: Help - new Tivo & Superhub installation

What about a black VHD box?

I did a quickstart TiVo and shub changeover for my parents but there were no intructions on returning VHD box. Recycle?
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Old 29-09-2015, 14:07   #50
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Re: Help - new Tivo & Superhub installation

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Originally Posted by 1701-e View Post
What about a black VHD box?

I did a quickstart TiVo and shub changeover for my parents but there were no intructions on returning VHD box. Recycle?
That's current issue for non-TIVO HD customers, we only got one a few months ago, so I think they'll want it back.
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Old 29-09-2015, 15:58   #51
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Re: Help - new Tivo & Superhub installation

Virgin want VHDS back
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Old 29-09-2015, 23:05   #52
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Re: Help - new Tivo & Superhub installation

Indeed. You can call 0800 052 6178 to arrange collection.
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Old 15-10-2015, 15:06   #53
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Re: Help - new Tivo & Superhub installation

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Originally Posted by Osem View Post
Thanks guys.

Does anyone know what I'm supposed to do with my old modem and STB? The CS rep I talked to said they'd send me details of what to do with it but I haven't had anything yet.
I got a new SH2 today and I was told to bin our current SH1. There is no return label that I can see in the box that the SH2 came in.
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Old 15-10-2015, 15:23   #54
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Re: Help - new Tivo & Superhub installation

Virgin Media don't want the SH1's back which is why you won't get a label. You can take it to any local recycling centre, as Virgin Media are part of the WEEE's regulations DTS scheme.
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Old 15-10-2015, 20:45   #55
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Re: Help - new Tivo & Superhub installation

Yeah, I am going to do that.
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