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I am fuming at CS
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Old 31-05-2014, 00:01   #46
theone2k10
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Re: I am fuming at CS
Quote:
Originally Posted by 1andrew1 View Post
Agreed, I know only a couple of people in that luxurious position who have employer-paid BT for work and VM for leisure. Most people can use their mobile phone's hotspot for a bit but you shouldn't need two broadband subscriptions in case one has a problem unless you're a huge e-Bay trader or something!
I';ve followed a posters advice and gone for a 3g dongle from vm it's only just over £8p/m for 1gb which is ideal as a back up.
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Old 31-05-2014, 03:29   #47
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Re: I am fuming at CS
Quote:
Originally Posted by johnathome View Post
I'm sure when i've phoned to change a package i've been asked for my account password, how else would they know it's me asking? Anyone could phone up and pretend to be me, if they know my account number, and put me on the highest package?
Yes that is your VM account password, that is set with them.

Not your computer password or router password that is set by you.
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Old 31-05-2014, 21:27   #48
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Re: I am fuming at CS
Quote:
Originally Posted by theone2k10 View Post
Not everyone can afford 2 connections, in theory it's a great idea but sadly out of a lot of peoples reach.
Well in that case a 48 hour outage shouldn't drive you that crazy! Especially when you have mobile internet now days
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Old 31-05-2014, 22:04   #49
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Re: I am fuming at CS
Quote:
Originally Posted by Dush View Post
Well in that case a 48 hour outage shouldn't drive you that crazy! Especially when you have mobile internet now days
We don't know the ops situation for all we know maybe he has relatives in Australia and relies on the internet for things such as skype. The op has every right to be annoyed they are paying for a service they wasn't getting.
Yes faults do happen in my area there have been two outages in the space of two weeks which cs didn't have a clue what was going on.
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Old 02-06-2014, 15:33   #50
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Re: I am fuming at CS
Quote:
Originally Posted by Stephen View Post
No broadband for a few days. Oh dear lol.

How did we cope in the days before broadband.
Popped a letter in the post...

Am sorry he is so upset but you only need to read the financial pages of the weekend papers who all have help columns to see that this incident is nowhere near as bad as customer service can get....
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Old 03-06-2014, 12:36   #51
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Re: I am fuming at CS
Quote:
Originally Posted by Dush View Post
If not having the internet drives you that mad you need to invest in another connection and a failover router.

When my VM goes down I just log a fault and wait for it to be fixed, if it isn't I escalate via the VM forums who are very helpful. All the while my router has switched over the the 80/20 FTTC and my blood pressure doesn't rise.
Woo, listen to you! I don't understand most of what you have said
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