Virgin TV Behind the rest ?
24-10-2012, 10:44
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#46
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,070
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Re: Virgin TV Behind the rest ?
So do Virgin have any intention of offering this service to the people of Wales. Or are we meant to rely on SKY of Free view for this basic service.Allowing the people to watch with ease programmes aimed at them?
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No point in being pessimistic. You know it won`t work.
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24-10-2012, 14:12
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#47
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by Peter_
Again not all managers know what his team know because they have been employed as managers not first line agents and they rely on the agents knowledge.
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This has, to some extent, happened where I work. Our manager started off as a tech support person, so has some knowledge of PCs and tech support. However, the deparment has grown, and with it, the range of devices we support and the services we offer. Even his core area of expertise, the PC, has changed nearly beyond all recognition since he was doing front line (or even 2nd line) support.
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24-10-2012, 14:40
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#48
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Re: Virgin TV Behind the rest ?
I know of FOUR people that are customers of Vm, and each one has a different complaint for them.
Trying to get help from CS is a non event, BB problems on there boxes, engineers been twice but still cannot repair, my son was charged double for a service that he didn't order, when they revised the bill it came to more than the original.
My mother in law was without TV and BB for FOUR DAYS, and all CS kept doing was sending extra signals down the cable.
I have spoken with CS FOUR time in the past three weeks with problems, and to cap it all where l work in Ealing, l spoke with a VM sales rep and l asked him certain questions. If l wanted VM and phone, l could have it free for SIX months and they would throw in ESPN for FREE for the same period.
He told me that VM have a 24 hr UK call centre, and engineers will call out in 24 hours and will have a supervisor visit and Tech Manager call to check the repair if any.
Any installation is free (which we know is true) and they call do 24/7.
What VM have to do is put the customer first, deal with all the problems that they have now and vastly improve the service before going into any further 'tech stuff'.
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25-10-2012, 13:23
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#49
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,070
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Re: Virgin TV Behind the rest ?
Called in at S4C today - nothing like face to face.
Lot of running around - in the end nothing. What a surprise ! Its up to Virgin was the best I got,so we know what that means- nothing is about to happen.
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No point in being pessimistic. You know it won`t work.
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25-10-2012, 13:28
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#50
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by Itshim
so we know what that means- nothing is about to happen.
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I see no reason why VM won't do it, but it's all about priorities - at the moment VM are concentrating on launching TV Anywhere which all TV customers will be able to get in one form or another
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25-10-2012, 13:41
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#51
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by BenMcr
at the moment VM are concentrating on launching TV Anywhere
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And, hopefully, multiroom streaming?
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25-10-2012, 13:56
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#52
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,070
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by BenMcr
I see no reason why VM won't do it, but it's all about priorities - at the moment VM are concentrating on launching TV Anywhere which all TV customers will be able to get in one form or another
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That fits well with the thread title - behind the rest (read Sky) 
__________________
No point in being pessimistic. You know it won`t work.
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25-10-2012, 20:01
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#53
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: Virgin TV Behind the rest ?
So....no-one has read the part of the Q3 earning transcript regarding TiVo's UI and storage moving into the cloud?
That would put Virgin well ahead of the rest - if they move quickly (which sadly, isn't their strong point ).
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25-10-2012, 20:28
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#54
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Virgin TV Behind the rest ?
Oh look another Virgin Media bashing thread.Not seen one of those in about a week. 
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Hell is empty and all the devils are here. Shakespeare..
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25-10-2012, 20:36
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#55
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by passingbat
And, hopefully, multiroom streaming?
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We will say our daily prayers and hope thy lord might deliver it to us.
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“The only lesson you can learn from history is that it repeats itself”
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25-10-2012, 20:38
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#56
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by denphone
We will say our daily prayers and hope thy lord might stream it to us. |
Corrected your post for you.
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25-10-2012, 20:40
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#57
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by HDFootyMan
Corrected your post for you. |
Thank you kindly King of HD.
__________________
“The only lesson you can learn from history is that it repeats itself”
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25-10-2012, 22:32
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#58
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by denphone
We will say our daily prayers and hope thy lord might deliver it to us. |
It's a year, there abouts, since our Tivo's were enabled for multiroom streaming. It's about time it arrived.
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26-10-2012, 09:12
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#59
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,070
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by Maggy J
Oh look another Virgin Media bashing thread.Not seen one of those in about a week. |
More like a self Inflicted wound, no one needs to bash them 
__________________
No point in being pessimistic. You know it won`t work.
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26-10-2012, 09:28
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#60
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by Itshim
More like a self Inflicted wound, no one needs to bash them
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Its best to look in the Internet and SH threads at they make this thread look like a tea party. 
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“The only lesson you can learn from history is that it repeats itself”
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