ADSL Can I cancel my virgin media 18 months Phone+broadband contract? - Page 4

Tim Deegan · 12-10-2011, 20:06

Quote:

Originally Posted by Masque

So they may not be able to bail

As a VM employee you should be more concerned with providing a good reliable service, and should be trying to help them out, rather than trying to wok out how VM wriggle out of their resonsibilities.

It's quite simple, if VM have failed to provide the service that they are contracted to, and don't sort the problem within a reasonable time period, then they can bail.

Milambar · 12-10-2011, 20:09

I can totally understand them wanting to bail rather than fix it.

I mean, lets face it. As a new customer, youd expect everything to "just work". If you need to start calling technical services straight away, then its going to make you wonder what the quality of service is going to be for the rest of the contract.

I think, since its ADSL, and there are other providers, VM really need to make sure things work from the get-go, or people are gonna bail and go elsewhere.

Kymmy · 12-10-2011, 20:23

Problem with ADSL is that the line all the way from the OP's home to the exchange is not VM's.. So in essence it might not even be VM's fault. That though doesn't help the OP but then again neither does accusing staff members on here of not helping (not a lot they can do really apart from suggest that the OP rings retentions which got done many posts ago.)

From the sound of it I'm surprised that the OP hasn't chased them up every day since the install, it's what I would have done with a cancellation being issued within the 7/10 days cooling off period

Peter_ · 12-10-2011, 20:23

Quote:

Originally Posted by Tim Deegan

As a VM employee you should be more concerned with providing a good reliable service, and should be trying to help them out, rather than trying to wok out how VM wriggle out of their resonsibilities.

It's quite simple, if VM have failed to provide the service that they are contracted to, and don't sort the problem within a reasonable time period, then they can bail.

I am a Cable Broadband Technical Support Agent and do not deal with any Virgin National Customers because we do not have any access to their accounts thee same as any Cable Terms and Conditions do not apply to the National side.

I have no idea how pointing out a few simple facts turns into me trying to wriggle out of anything, as I previously stated try looking at the OP who has not been back since the original post and actually wonder how much of what they have posted is actually fact and how much is not.

You cannot make sweeping statements saying someone has the right to get rid of services based on a few lines posted days ago without any other information no one can make any assumption based on the total lack of facts.

Now if anyone has not bothered yet you may be interested to know that the OP last activity on here was at the time of posting which was yesterday at 1056 and they have not been back since and how many silly posts have people written since then arguing in the OP's corner and they are not even reading this thread.

Tim Deegan · 12-10-2011, 20:31

Quote:

Originally Posted by Milambar

I can totally understand them wanting to bail rather than fix it.

I mean, lets face it. As a new customer, youd expect everything to "just work". If you need to start calling technical services straight away, then its going to make you wonder what the quality of service is going to be for the rest of the contract.

I think, since its ADSL, and there are other providers, VM really need to make sure things work from the get-go, or people are gonna bail and go elsewhere.

That's exactly my point...well said

---------- Post added at 19:31 ---------- Previous post was at 19:28 ----------

Quote:

Originally Posted by Masque

You cannot make sweeping statements saying someone has the right to get rid of services based on a few lines posted days ago without any other information no one can make any assumption based on the total lack of facts.

To be fair, they may not have had the chance to post again yet, as their first post was only yesterday, and not days ago.

There is no reason to assume that they aren't telling the truth, as you implied earlier.

Peter_ · 12-10-2011, 20:46

Quote:

Originally Posted by Tim Deegan

To be fair, they may not have had the chance to post again yet, as their first post was only yesterday, and not days ago.

There is no reason to assume that they aren't telling the truth, as you implied earlier.

Without real facts we have absolutely no idea if what they posted is true and unless they post back we will never ever know, not an implication rather a statement of fact.

Tim Deegan · 12-10-2011, 21:02

Quote:

Originally Posted by Masque

Without real facts we have absolutely no idea if what they posted is true and unless they post back we will never ever know, not an implication rather a statement of fact.

So you are saying that it is a fact that they aren't telling the truth??

Now that's a very bold statement. Especially as far as we know it is just someone asking for advice due to receiving poor service.

The Installer · 12-10-2011, 21:05

Masque, my advice to you would be not to further "engage" with this thread as it seems quite pointless.

However if the OP should return at some point then by all means try to help, after all thats what you normally do isn't it

Peter_ · 12-10-2011, 21:35

Quote:

Originally Posted by Tim Deegan

So you are saying that it is a fact that they aren't telling the truth??

Now that's a very bold statement. Especially as far as we know it is just someone asking for advice due to receiving poor service.

The is something profoundly wrong with you as you just want to twist words to suit your own ends, why not send the OP a PM and see if they bother getting back in touch with you which oddly enough I rather doubt.

I am going to unsubscribe from this thread as it is to say the least rather pointless especially without the OP being part of any discussion which makes it of little point to comment further without any relevant input from them.

Tim Deegan · 12-10-2011, 21:50

When the OP does come back, there is a chance that as a new member they could be scared off by VM staff accusing them of making the whole thing up.

Kymmy · 12-10-2011, 22:00

It didn't scare you off..........

Tim Deegan · 12-10-2011, 22:33

Quote:

Originally Posted by Kymmy

It didn't scare you off..........

That's because I stand up to bullies

Kymmy · 12-10-2011, 22:42

Let's hope that the OP isn't paranoid enough to think that we're a bunch of bullies...

Question for the VM staffers who know the National side.. When you pay for VM line rental is the responsibility for the overhead lines still left with BT?

BenMcr · 12-10-2011, 23:26

If an engineer is required for a National fault it's a BT Openreach one

kwikbreaks · 12-10-2011, 23:34

Quote:

Originally Posted by Kymmy

When you pay for VM line rental is the responsibility for the overhead lines still left with BT?

It doesn't need a staffer to answer that - all BT lines are maintained by BT Openreach regardless of who does the customer billing. It's up to the ISP to decide if a problem is caused by customer equipment, customer internal wiring, or is potentially a line fault.

If they decide it's a line fault it's up to the ISP to arrange for an ADSL qualified BT engineer to rectify it. Most ISPs are reluctant to take that step because if there is no fault found there is a charge and either the ISP pays or passes it on the the customer. That's why ISPs faff around for ages making doubly sure there is a line fault before calling BT out.