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I'm on Windows Live Mail so I'm not too sure where to start.
I've also forgot to mention I've been having really bad ping for the last 2-3 months as well, making games lagg a lot. Could this be a problem with VM service for the last few months? I mean ping now is at an all time high (>1000ms) but it keeps fluctuating a lot!
OK, here's an update: nothing has changed! I'm still getting well below sub par speeds and awful ping!! I've been on the phone to virgin media many times but they keep putting the ETA of the Leicester UBR "upgrade" forward and now they're telling me they don't know when it'll be finished but they keep telling me to ring back in a few days. I just rung up and they just told me to ring up in a week! When are virgin going to fix this problem! They keep telling me to wait but it's kind of getting silly now.
Services: RG41: 1Gig VOLT
Rutland: Gigaclear 400/400
Posts: 12,742
Re: Compensation for service disruption
Well, then you need to contact the VM CEO by email and get his ofice to get you sorted. A number of people have done this and some report success because thy get a call from his office and matters are followed up. They don't allow email addresses (personal details) to be posted on the forum but various people's details can be obtained from the public domain http://www.ceoemail.com/
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