Small connection issue

[Sephiroth]

When I was on BT ADSL the speedtester.bt.com site ran a speed test.

So what were you looking for?

[Stuart_]

Some additional information from dlschecker.bt.com:

Download speed achieved during the test was - 510 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

---------- Post added at 20:20 ---------- Previous post was at 20:18 ----------

Originally Posted by Sephiroth

When I was on BT ADSL the speedtester.bt.com site ran a speed test.

So what were you looking for?

It's a BT website where you can file a fault on the line and they do checks on that line and contact you at a later date and inform you whether there is a fault or not.

[Sephiroth]

So, with all this 512K stuff on the speedtest, are your problems over for now?

[Stuart_]

Originally Posted by Sephiroth

So, with all this 512K stuff on the speedtest, are your problems over for now?

No - it's just not the connection I had before.

Have we gone off track or have I missed something? I need to get a line test done, a proper line test.

I still cannot play any PS3 game online nor have YouTube videos buffer normally.

[webcrawler2050]

Originally Posted by Stuart_

No - it's just not the connection I had before.

Have we gone off track or have I missed something? I need to get a line test done, a proper line test.

I still cannot play any PS3 game online nor have YouTube videos buffer normally.

This speed issue / latency will be due to:

* Distance from exchange
* Contention
* possible fault on the line
* Poor kit in the exchance

------------------

Now. Do you have your equipment in the test socket? As thats the first step. Take off the face plate on your master socket, plug your kit into the test socket.

Secondly. How are you connected. Wifi? If so, change to ethernet, especially for the PS3

Third. Do you have any other kit on the phone line? Sky box, etc?

Fourth. Do you have an extension.

Fifth. Is there any "noise" on your phone when you make a phone call - or an echo?

Sixth - have you changed your micro filters

Seventh - what router / modem do you have?

Should give us some more help

[Stuart_]

Originally Posted by webcrawler2050

This speed issue / latency will be due to:

* Distance from exchange
* Contention
* possible fault on the line
* Poor kit in the exchance

------------------

Now. Do you have your equipment in the test socket? As thats the first step. Take off the face plate on your master socket, plug your kit into the test socket.

Secondly. How are you connected. Wifi? If so, change to ethernet, especially for the PS3

Third. Do you have any other kit on the phone line? Sky box, etc?

Fourth. Do you have an extension.

Fifth. Is there any "noise" on your phone when you make a phone call - or an echo?

Sixth - have you changed your micro filters

Seventh - what router / modem do you have?

Should give us some more help

1. I have tried the master socket as I posted before and it's working fine and I get the same test results through it.

2. My computer is connected via ethernet. I have tested my PS3 via wireless (it's about a foot away from the router) and I get the same results via ethernet.

3. There is nothing plugged into the master socket (that is where we plug the Sky connector into when we're buying a movie). In this room where the computer is, the phone and router are connected to the socket. When I connection the Sky cable to the (master) socket, the DSL and Internet light go completely blank on my router.

4. What do you mean extension? House extension, then no (but I'm sure that's not what you mean).

5. There is no noise or echo or anything of that nature.

6. Yes, I have changed them around to check for faults. We have new and old ones - I have tried both and they work fine.

7. My router is a Netgear DG834G v4 - Wireless ADSL2+ Modem Router.

[webcrawler2050]

Originally Posted by Stuart_

1. I have tried the master socket as I posted before and it's working fine and I get the same test results through it.

2. My computer is connected via ethernet. I have tested my PS3 via wireless (it's about a foot away from the router) and I get the same results via ethernet.

3. There is nothing plugged into the master socket (that is where we plug the Sky connector into when we're buying a movie). In this room where the computer is, the phone and router are connected to the socket. When I connection the Sky cable to the (master) socket, the DSL and Internet light go completely blank on my router.

4. What do you mean extension? House extension, then no (but I'm sure that's not what you mean).

5. There is no noise or echo or anything of that nature.

6. Yes, I have changed them around to check for faults. We have new and old ones - I have tried both and they work fine.

7. My router is a Netgear DG834G v4 - Wireless ADSL2+ Modem Router.

Ok. Thanks - dial this from your line

"17070" - making sure your kit is plugged into the test socket option 2

if you get the ”There is no CLI detected for this circuit”. Dial 1470 17070

Disconnect the modem though.

EDIT: All of this seems like contention - save your self alot of hassle and stress - move to BE* I'm on BE* as I can;t get VM Cable - and I get 16MB

[Stuart_]

Originally Posted by webcrawler2050

Ok. Thanks - dial this from your line

"17070" - making sure your kit is plugged into the test socket option 2

if you get the �There is no CLI detected for this circuit�. Dial 1470 17070

Disconnect the modem though.

EDIT: All of this seems like contention - save your self a lot of hassle and stress - move to BE* I'm on BE* as I can't get VM Cable - and I get 16MB

I checked with BE* broadband and I got this:

"Sorry, but your phone line is unable to support our broadband. Please contact your telephone provider if you require further details."

I think BE* is out of the question as well.

So I plug my telephone into the master socket, without my router connected and phone 17070 and press the corresponding key for Option 2?

Thanks.

[webcrawler2050]

Originally Posted by Stuart_

I checked with BE* broadband and I got this:

"Sorry, but your phone line is unable to support our broadband. Please contact your telephone provider if you require further details."

I think BE* is out of the question as well.

So I plug my telephone into the master socket, without my router connected and phone 17070 and press the corresponding key for Option 2?

Thanks.

Correct.


I assume your line is with VM aswell. If so move your line back to BT then order with BE* far superior. Thast the setup I got works a treat. No complaints.

[Stuart_]

Originally Posted by webcrawler2050

Correct.


I assume your line is with VM aswell. If so move your line back to BT then order with BE* far superior. Thast the setup I got works a treat. No complaints.

That may be the case for you, but do you live 6.7 kilometers away from your exchange? I think this is also a big factor, even though I know I had 1 Mb/s before and my neighbor is getting little under 2 Mb/s.

I shall phone 17070 just now and reply back in a few minutes with the results.

Thanks.

[webcrawler2050]

Well be is pretty stable everywhere, I live aboiut 2 / 2 1/2 miles away

[Stuart_]

Option 2 was a 'quiet line test' and I'm guessing I was suppose to just check for noise, crackling, squeaking etc but it came up all clear; no noises.

I do not think we can get BE* as they said when I typed in my telephone number on their website line checker that it was "unable to support" their broadband.

Thanks.

[webcrawler2050]

This is likely because your phone line is with Virgin aswell?

[Stuart_]

Originally Posted by webcrawler2050

This is likely because your phone line is with Virgin aswell?

So you're telling me if I done a check on any other broadband provider, they would say that their broadband is unsupported?

Hmm.

[Peter_]

Originally Posted by Stuart_

So you're telling me if I done a check on any other broadband provider, they would say that their broadband is unsupported?

Hmm.

If you are using a Virgin phone line I would say your answer will be unsupported as they usually require a BT phone line to work.