Stolen Virgin TV Box - Page 4

Begize · 23-04-2009, 17:57

Quote:

Originally Posted by Milambar

Home and contents policies do NOT cover other persons property. I found this out when I had a bike stolen from a friends I was visiting. It was taken out of his garage, and the insurers wouldn't pay out, because it wasn't their property.

The only way you could insure a Virgin box, is as a named item, for which we'd have to give proof of its value. Which is impossible to do, because Virgin don't make that information publically available (to the best of my knowlege).

Therefore that term is impossible to comply with.

Sorry but you are wrong.

Our home contents insurance covers our own items and "those for which you are legally responsible". Having checked, this is things like a company laptop or a rental TV.

Therefore, our V+ box is covered.

I guess in your example, the bike would not be something I was legally responsible for, so probably not covered. Having fallen foul of something similar a few years back when I had a company car broken into and my own belongings stolen, only to find the company didn't insure the contents, I now have "away from home" cover on my home policy.

It's down to the customer to make sure they are covered - don't blame Virgin or the insurance companies.

on in an hour! · 23-04-2009, 18:01

it will now only cost you Â£150 for a replacement box and smart card,under any circumstances.the service tech will fit the box,write you a receipt,apply the charge to your account and it will be payable on your next monthly bill

whoops,forgot the Â£30 call-out charge for 'non-service affecting' call-out.

KnightRider · 23-04-2009, 18:30

I worked for an independent electrical retailer for 10 years and we rented out many items tv's vcr's washers etc. We had several case of customers having items stolen or damaged and every case I remember the customer had no problem claiming on the insurance.

looper35uk · 28-04-2009, 21:28

Quote:

Originally Posted by fizgog

They can't drive far incase the vans get STM'd.

Your not that far off the mark. The vans are tracked and if we go over the speed limit the tracker alerts our managers. I wouldn't put it pass them to put cameras in the vans.

---------- Post added at 22:28 ---------- Previous post was at 22:21 ----------

Quote:

Originally Posted by BenMcr

Well if anyone can find the cost that Samsung charge Virgin per box I would be very impressed

Â£120 with a two year guarantee, well thats what ntl payed.

cliffpage · 09-06-2009, 21:30

i obviously dont know the wording of your insurance policy but a household policy would usually cover things that were legally your property and other things that you were responsible for but not technically own outright eg. something you had on hire purchase and items you rented like a TV and something like this cable box.
I can understand that the policy might exclude items belonging to your landlord but i still would have thought it would cover items that your are responsible for like the cable box. If an insurance company is saying the claim for the box is not valid, have they actually shown you the exact bit of the policy that they are relying on when saying this. or are they just fobbing you off too easily.

the bit about the bike above is a red herring. the owners of the house where the bike was stolen from could not have it paid under that policy as they did not own it, NOR was it their responsibility as they had not entered into a contract to rent it / safeguard it and look after it (eg. the vigin cable box contract).
The owner of the bike should have claimed on their own insurance policy - but of course it would only be covered if they had cover for their items away from their home- which usually costs extra

Stuart · 09-06-2009, 22:24

Quote:

Originally Posted by AntiSilence

Silly me. I thought vans could move around since they have wheels. My mistake lol

Look at it this way. Say they have a box in a non cabled area, and the nearest van is 40 minutes away. They send that van to pick up the box. It is then unavailable to go to paying cable customers for 80 ninutes while it is picking up the box.

So, yes the Van can physically do the journey. It's just not feasible it for it to do so.

BenMcr · 09-06-2009, 22:34

And Virgin can now send out pre-paid returns packaging to any UK address

fireman328 · 10-06-2009, 13:16

Which closes the loop if the goods are lost in transit ad in finitum ! I am glad we got that sorted out. Phew.

AntiSilence · 10-06-2009, 14:44

Quote:

Originally Posted by Stuart C

Look at it this way. Say they have a box in a non cabled area, and the nearest van is 40 minutes away. They send that van to pick up the box. It is then unavailable to go to paying cable customers for 80 ninutes while it is picking up the box.

So, yes the Van can physically do the journey. It's just not feasible it for it to do so.

Yes, which is why I said they won't, but he was saying that they can't. It's not quite the same thing.

scooby-doo · 10-06-2009, 19:42

I think the high cost of replacement is a deterant to try minimise lost boxes as they are more of value if it was to fall into the wrong hands. and be used or modified illegally, if it was only say Â£49 actual cost to replace the box, then i bet ALOT more would be going missing if you know what i mean.

just my view in it anyway