Slow Speeds in SA1 area of Swansea

[Ignitionnet]

Originally Posted by Welshchris

ive already done so, i have filled in the complaint form at the ISPA, all i want is the level of service i pay for nothing more and nothing else and its what anyone else would want in my place.

It's frustrating unfortunately there's no guarantee of performance. You are quoted up to 20Mbit and you achieve 20Mbit sometimes, by your own admission.

You'd love my service, I go down to between 6 and 12Mbit at peak times every day and have spent the past 2 days with a touch of packet loss due to SNR issues

Have you seen the more recent update from the newsgroups?

As Paul has previously stated you are not affected by a capacity issue and
it is more likely that something more localised is causing the issue. Please
repost during the evening when you are experiencing slow speeds including
the results of 2 or more simultaneous downloads from
http://gamefiles.blueyonder.co.uk , ping & traces to both www.google.co.uk &
bbc.co.uk and finally if you could also include your cable modem's power
levels and SNR at the time of testing. With this information we will be able
to investigate further.

They have not denied wholesale that there is an issue

[Welshchris]

Originally Posted by Broadbandings

It's frustrating unfortunately there's no guarantee of performance. You are quoted up to 20Mbit and you achieve 20Mbit sometimes, by your own admission.

You'd love my service, I go down to between 6 and 12Mbit at peak times every day and have spent the past 2 days with a touch of packet loss due to SNR issues

Have you seen the more recent update from the newsgroups?



They have not denied wholesale that there is an issue

if u look on the newsgroup i have done this and the results are on there and the BBC Ping failed completely.

[Ignitionnet]

Originally Posted by Welshchris

if u look on the newsgroup i have done this and the results are on there and the BBC Ping failed completely.

It will do www.bbc.co.uk isn't pingable, try bbc.co.uk.

[Welshchris]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Chris PC>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[Stormblade]

try...

tracert bbc.co.uk

[Ignitionnet]

C:\Documents and Settings>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms

What troubleshooting have you done on your LAN? I note you have over a decade of experience in 'PC Hardware' so I would presume you've done everything to eliminate possible issues, taken router out of the equation, changed cable to the modem, etc, etc, rather than assuming the issue is with Virgin, right?

Your being unable to ping the BBC but being able to reach the network it's hosted on makes me wonder about your router or PC is all. Your traceroute from last night showed zero packet loss.

[Welshchris]

tried without a router, tried a different machine being a Toshiba Laptop in the place of my PC via ethernet, the router is Virgin Media Netgear one and as i said a different system also with the same problem.

These problems have only occurred since beginning of Feb when i started having those random reboots. Before that it was brilliant.

[die5el]

@welsh chris i was having the same problem as you random reboots i had an virginmedia engineer here yesterday and he changed my modem so far no random reboots of the modem yet btw i am also in the sa1 area

[Welshchris]

Phaps the modem is at fault here also, Virgin have said though it all checks out fine.

[Peter_]

Originally Posted by Welshchris

Phaps the modem is at fault here also, Virgin have said though it all checks out fine.

As I said at the beginning of this thread your power levels are normal.

So the issue is either with your equipment, the green cabinet or the uBR.

[Ignitionnet]

Originally Posted by Moldova

As I said at the beginning of this thread your power levels are normal.

So the issue is either with your equipment, the green cabinet or the uBR.

Cheers for narrowing it down to the beginning of the chain, the middle and the end

[Peter_]

Originally Posted by Broadbandings

Cheers for narrowing it down to the beginning of the chain, the middle and the end

I Knew you would love that.

I did miss out the modem though.

[Ignitionnet]

Nah we'll take it as implied in between 'your equipment' and 'the green cabinet'

[Welshchris]

Originally Posted by Broadbandings

Cheers for narrowing it down to the beginning of the chain, the middle and the end

I have reported an Open green cabenet in the street twice, first i noticed it christmas day and reported it and they said it will be sorted within 7-14days before new year and second time was end of January.

Seems to have been done now.

[matt2324]

We have also been experiencing VERY slow speeds in the SA5 (Fforestfach) area. Me and my next door neighbour both pay for 20mb, and recently (Past 2 weeks) have been getting less than 1mb 24/7.