Solent Installations- Important Information - Page 4

BlueView · 21-02-2007, 10:31

Quote:

Originally Posted by Tijer

Ok 2nd line faults just called me back, told me to switch off all my boxes at the wall, which i did, told me to leave them off for 5 minutes, switched back on same problem... V+ box is still flashing online light....

He assured me they were fixed

I've fixed the flashing green light with a 1cm square of insulating tape.

And today my headache has disappeared.

That just leves the VOD !!

BBKing · 21-02-2007, 10:54

Quote:

He assured me they were fixed

Well they ain't.

Thanks to all who supplied numbers, great help. More wouldn't go amiss.

stuvspec · 21-02-2007, 11:21

Same problem with the flashing lights for me. have PM'd numbers to BBKing. Got engineer coming out this afternoon as well so will update later.

I wonder if I will need to give the engineers dog water like last time, maybe I should have got some dog food in for it.

Stu

Tijer · 21-02-2007, 11:27

After an hour on the phone with faults they found my account wasnt set up right so he went and got it all sorted, booted up v+ box same problem.

Second Lines Faults going to contact me again within 2 days...

BlueView · 21-02-2007, 11:50

Quote:

Originally Posted by Tijer

After an hour on the phone with faults they found my account wasnt set up right so he went and got it all sorted, booted up v+ box same problem.

Second Lines Faults going to contact me again within 2 days...

That seems to be the standard response now.
It's Groundhog day revisited. Look away if you don't want to know the ending.

(As yet, there is no ending to the story)

ecw199 · 21-02-2007, 11:58

Quote:

Originally Posted by BlueView

Hmm. To be honest, 90% of my box works excellently. The recording side is fine. It's just the VOD missing and that annoying flashing light (which is now covered by insulating tape !). I've been through the CS, faults, 2nd line etc a few days ago (actually it was Mon & Tues 'cos I only had the box fitted 2 days ago - but it feels much longer !!) and I've concluded no-one there knows the reasons so are just guessing somewhat wildly, so I'll wait a bit.
I was going to go for the VIP package but, once again, I'll see what transpires!
Modem 100%, Samsung 100%, V+ 90%.

Same here my V+ box seems to be working fine and I'm loving it (apart from that flashing light, VOD and I have had two spontanous reboots) . But I want to get it all working properly otherwise this will drag on for ages.

Tijer · 21-02-2007, 12:00

wanna hear something else amusing went upstairs checked my samsung box and lo and behold NO CHANNELS - Smartcard is invalid, so just phoned faults for the 4th time today, to be told i will be called back in 20 minutes to see if i have my channels back. Now im starting to wornder if they have the correct smart card info for my V+ box, and that that may be why its not working as it should be.

Hehe, fun day im having here

advectus · 21-02-2007, 12:12

OK. I see a pattern emerging here.

I have had my V+ box installed this morning. I have no VOD and no V+. My online light is flashing. I live in Gosport. My old Samsung box does not have all the channels I have subscribed to.

Sound familiar??????

I have called 151 twice already and spoken to four different people. Each one seemed to offer a remedy that would solve the problem ranging from 2 minutes to 2 hours.

I can only come to the conclusion that these people know absolutely nothing about the services they are providing.

I even tried to explain that the online light is flashing because it can't sync with the equipment at the other end. AAAAAAAAAAaaarrrrrrggghhhh!

Quam256 · 21-02-2007, 12:15

We have 3 different threads on the forum covering the same thing can someone get them alltogether.Might help in clearing it up.

advectus · 21-02-2007, 12:17

Might have been a good idea to link to the other threads so that we can see whats in them

Tijer · 21-02-2007, 12:22

My samsung fixed now... V+ still flashing online light.... Person i spoke to on the phone said that everything is set up as it should be, i proved it wasnt when my samsung lost all its chanels and its smart card pairing... The person on the phone said he wasnt too sure why it wasnt working but said that it was due to the V+ not being able to communicate with the virgin servers, which is what is needed for VOD (i knew this). As i said earlier been passed on to second line faults again. I will let you know the outcome of this. There does seem to be a trend with NEWLY installed V+ boxes having this exact same issue!

---------- Post added at 12:22 ---------- Previous post was at 12:20 ----------

http://www.cableforum.co.uk/board/10...-supposed.html
http://www.cableforum.co.uk/board/11...t-not-vod.html

Links to the other threads

advectus · 21-02-2007, 12:23

Just in case anyone wants to check out the diagnostic pages on the box....
unplug the power cable, hold the up and down buttons down and plug the cable back in. keep the buttons pressed until the box has fully powered up. You should now see the diagnostic screens (12 of them) Use the left/right buttons to scroll through the pages. I don't understand most of it but maybe some else could shed some light on them?

advectus · 21-02-2007, 12:33

OK , I now have all the channels and VOD on my samsung box but still nothing on the V+ box.
Might be worth checking what software version everyone has. mine is 11.1.8_ukcable

Tijer · 21-02-2007, 12:37

I had channels on my V+ box while the engineers were still here yesterday and they gave me a quick demo of the functions, there is however sometimes where channels can take up to 24 hours to fully appear.

Quam256 · 21-02-2007, 12:39

Quote:

Originally Posted by advectus

Just in case anyone wants to check out the diagnostic pages on the box....
unplug the power cable, hold the up and down buttons down and plug the cable back in. keep the buttons pressed until the box has fully powered up. You should now see the diagnostic screens (12 of them) Use the left/right buttons to scroll through the pages. I don't understand most of it but maybe some else could shed some light on them?

A word of warning do not make any changes in the diagnostic pages as you will need a tech call.