I'm Finished with CABLE sky and BT for me

[AndyCambs]

I'm always amazed about people's tales of NTL and Virgin Media Customer Service. I had one problem before with a Pace box, the call was taken and an engineer arrived the following day with a swap which solved the problem.

When I called to book the visit to upgrade to V+, the service was really good. Each person I spoke to gave their full name (I had to deal with both V+ and also the change from STB to SACM). An explanation of the change in billing was given. A few days later I received written confirmation of the appointment for the engineer's visit.

I will admit that I am having problems with the VOD - but I'm putting that down to the old PACE box downstairs, and if I hadn't been changing to V+, then I'd have called faults and had it changed to the latest Samsung.

[opollo]

I was very happy with ntl but since the take over my svc has nose dived and dl speeds plunged into the down the drain. 4meg i have but dl speeds of 2-3meg, its sorryful now.