Begun, this Virginercation Has [Firmware Review!] - Page 4

swissle · 20-01-2007, 21:32

No, they want you to see what is on the other channels to try and tempt you to upgrade. It's considered a good idea to sort childrens channels after movies so the kids then nag the parents to get the movie channels etc. If they are at the bottom of the list, you rarely see them and wouldn't be tempted to upgrade.

It makes good marketing sense to be there and is this way on every platform.

HDFootyMan · 20-01-2007, 22:01

Quote:

Originally Posted by swissle

No, they want you to see what is on the other channels to try and tempt you to upgrade. It's considered a good idea to sort childrens channels after movies so the kids then nag the parents to get the movie channels etc. If they are at the bottom of the list, you rarely see them and wouldn't be tempted to upgrade.

So is it considered a good idea to have the Porn channels between the Movies and Children channels?

"Dad, what's Playboy Channel?"
"Sssshh! I'm trying to page down to CBeebies."

Quote:

It makes good marketing sense to be there and is this way on every platform.

It also makes good marketing sense to keep your customers happy.

spiderplant · 20-01-2007, 23:29

Quote:

Originally Posted by Chris Howell

So is it considered a good idea to have the Porn channels between the Movies and Children channels?

You can delete the adult channels from the guide with the new software - go to the channel locking settings and press yellow.

---------- Post added at 23:29 ---------- Previous post was at 23:19 ----------

Quote:

Originally Posted by McYorkie

Would be a real change to put Telewest bods in charge

You weren't wrong.

HDFootyMan · 21-01-2007, 11:33

Quote:

Originally Posted by spiderplant

You can delete the adult channels from the guide with the new software - go to the channel locking settings and press yellow.

Fair enough.

swissle · 21-01-2007, 12:18

Quote:

Originally Posted by Chris Howell

It also makes good marketing sense to keep your customers happy.

I wouldn't say this makes anyone so unhappy they would cancel. Let's go through that conversation:

Customer : 'Hi I am going to cancel because I can't re-order my channels. I am moving to sky'

Virgin : 'I am sorry to hear that Sir. You are unable to re-order the channels on Sky'

Customer : 'I am moving to telewest then'

Virgin : 'You have never been able to move the channels on telewest and you have to be in a Telewest area which will also have the same software'

Customer : 'Oh, how do I upgrade to a full channel package then please?'

Virgin : 'One moment while I transfer you back to Mumbai'

KN4995 · 21-01-2007, 12:38

Quote:

Originally Posted by swissle

Customer : 'Oh, how do I upgrade to a full channel package then please?'

And what would that gain?

HDFootyMan · 21-01-2007, 12:46

Quote:

Originally Posted by swissle

I wouldn't say this makes anyone so unhappy they would cancel. Let's go through that conversation:

Customer : 'Hi I am going to cancel because I can't re-order my channels. I am moving to sky'

Virgin : 'I am sorry to hear that Sir. You are unable to re-order the channels on Sky'

Customer : 'I am moving to telewest then'

Virgin : 'You have never been able to move the channels on telewest and you have to be in a Telewest area which will also have the same software'

Customer : 'Oh, how do I upgrade to a full channel package then please?'

Virgin : 'One moment while I transfer you back to Mumbai'

Why are you assuming that everyone wants or can afford to upgrade to a full channel package?

swissle · 21-01-2007, 12:57

I am being facetious. You don't like the fact that you see unsubscribed channels within your subscribed ones, so its an easy answer to upgrade.

I am not forcing you to upgrade, just telling you a logical reason why the 'feature' has been removed. Hopefully it will lead to higher profits for the ntl group and therefore more investment in crtical services and further network expansion.

I think a 1 day EPG is of more concern and is lacking compared to other providers. The modification of the favourites layout doesn't compare in a negative light to other platforms.

KN4995 · 21-01-2007, 13:07

I think it was me who had said I didn't like seeing un-sub'd channels, and I stand by that. I know you were being facetious, but let's not dwell on that.
I'd still like to say though, upgrading would not be an easy answer.
I don't want to see certain channels, and that's why I don't subscribe to them & move them all down to the bottom.
I see your point about why this feature has been disabled - though I can't help but feel it's a cynical opinion rather than what is the truth?
If I'm wrong about that I apologise in advance. It just seems a very hard-edged way of potentially forced marketing.
Yes, higher profits/more investment etc would be nice for the company, but not at the sacrifice of some of the digital TV's user friendly features.
All my opinion of course.

HDFootyMan · 21-01-2007, 13:16

Quote:

Originally Posted by swissle

I think a 1 day EPG is of more concern and is lacking compared to other providers. The modification of the favourites layout doesn't compare in a negative light to other platforms.

Agreed - I'm mildly surprised that there haven't been more negative comments about the loss of 2 days from the EPG.

JG3870 · 21-01-2007, 18:29

Quote:

Originally Posted by McYorkie

That would seem to be what has happened in the UK2 code drop, and its not a welcome change for us ntl siders to lose both 2 days from the EPG, but also the ability to reorder the channels in a sequence where we *want* them - including dumping rubbish to the bottom of the EPG out of the way - simply because *some* muppets in CS can't work out their own channel numbers, and Virgin want to push (force?) customers across to the TV Drive in order just to get the same level of service they've had on the standard boxes up till now.

The number change excuse hasn't been a valid one for years anyway here on Bromley platform since CR3.1 was released anyway - so thats hogwash.

Looks like NTL are now adopting Telewest's version of the software as we on Telewest (in the time i've had it) haven't been able change the order of the channels and push unwatched channels at the bottom of the EPG and we've always had a 1 day EPG on the standard STB only!
These are really useful features in my book and it's a shame they will be lost in the rebranding

AndyCambs · 21-01-2007, 18:31

For some reason I can't even see beyond the next programme on the TV Guide.. And Movies 24 still says "Searching for Programmes..." despite a reboot or three.

KN4995 · 21-01-2007, 18:45

EPG always shows, and always has, about 3-4 hours in front, that is all.
Always been like that for me.
Anyhitng after is 'searching'.

AndyCambs · 21-01-2007, 18:47

Quote:

Originally Posted by KN4995

EPG always shows, and always has, about 3-4 hours in front, that is all.
Always been like that for me.
Anyhitng after is 'searching'.

This is like 30mins in advance.

It's just started - hopefully changing the Pace for a nice shiny V+ box will solve all my problems

Mick Fisher · 22-01-2007, 15:07

Quote:

Originally Posted by KN4995

EPG always shows, and always has, about 3-4 hours in front, that is all.
Always been like that for me.
Anyhitng after is 'searching'.

Yep same for me. To be able to see the 24 hours that you are all concerned about would be an improvement for me.
Lets see, if they are cutting it from 3 days to 1 day then I will likely only see about 1 hour now.
As it stands the EPG has always been a joke and looks to be staying that way.