ntl open Sunday!!!

Originally Posted by sleepless

So I can blame you and your ilk for the breakdown of family life due to the forcing of weekend work on parents who are not able/fortunate to work elsewhere. Thanks

I'm sorry thats how you feel, not sure how the shift patterns will work out but surely they will be shared out? But it has to be said that ntl is in a business position where it needs to provide a standard of support and service to its customers. ntl needs to be available to its customers 7 days a week. Too many customers including myself have found it quite ridiculous that after closing time on a Saturday, there was no way or reporting a fault until Monday morning.

[sleepless]

Originally Posted by spike7451

Is it me,or are a lot of us long suffering (lol) NTL workers always the last to know anything!Having to rely on sites like this to find out just what the fudge is going on!!???Part of the problem i think is that us field engineers,be it faults or installs,dont have regular access to the work intranet except when we get into the office,which may be as little as 1 hour a week!Until Harmony is eventually rolled out,this 'lack of internal communication 'problem will go on....and on......and....
M

Work those weekends. Forget your family commitments, you have to see to those customer who have lost their precious TV or broadband for a day or two. Never mind that you will not get any worthwhile extra payments for loosing quality time with your children, the customer is always right. The same customers who may complain that there is no discipline in school/society.

There should be no service on weekends, period.

Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.

How many people who complain about not getting 24/7 service only work 9-5 weekdays? How many people who complain about 24/7 are forced to work 24/7 themselves and are seeing it as an outlet for their own fustration. How many people who complain about 24/7 actually are managers who give no ***** about society and only care about themselves?

Am I asking too much? Would we not be better served by having quality time with ones family and friends at regular intervals?

I could go on but will refrain. Good night
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Originally Posted by Mick

I'm sorry thats how you feel, not sure how the shift patterns will work out but surely they will be shared out? But it has to be said that ntl is in a business position where it needs to provide a standard of support and service to its customers. ntl needs to be available to its customers 7 days a week. Too many customers including myself have found it quite ridiculous that after closing time on a Saturday, there was no way or reporting a fault until Monday morning.

Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.

[carlingman]

Originally Posted by Mick

I'm sorry thats how you feel, not sure how the shift patterns will work out but surely they will be shared out? But it has to be said that ntl is in a business position where it needs to provide a standard of support and service to its customers. ntl needs to be available to its customers 7 days a week. Too many customers including myself have found it quite ridiculous that after closing time on a Saturday, there was no way or reporting a fault until Monday morning.

to Mick and the team for getting Sunday opening restored.

You have to ask yourself though would this additional expense not be better spent on the Network ensuring it does not fall over.

Woopee do so a customer can report a fault but if it cannot be cured by sending the box a hit then they are still shafted.

It is a step in the right direction but not a cure to the problem.

Originally Posted by sleepless

Work those weekends. Forget your family commitments, you have to see to those customer who have lost their precious TV or broadband for a day or two. Never mind that you will not get any worthwhile extra payments for loosing quality time with your children, the customer is always right. The same customers who may complain that there is no discipline in school/society.

As an example then try telling that to someone without their landline for the weekend who cannot ring for an ambulance.



[QUOTE=sleepless] There should be no service on weekends, period.

Disagreed think there should be see above.

Originally Posted by sleepless

Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.

and without a landline how would you report this to the emergency services assuming not everyone has a mobile.

Originally Posted by sleepless

How many people who complain about not getting 24/7 service only work 9-5 weekdays? How many people who complain about 24/7 are forced to work 24/7 themselves and are seeing it as an outlet for their own fustration. How many people who complain about 24/7 actually are managers who give no ***** about society and only care about themselves?

Well I am a Manager for a Service Help Desk but our hours are agreed with the client and fortunately they are at the moment days, but thats drifting from the topic of this.

Originally Posted by sleepless

Am I asking too much? Would we not be better served by having quality time with ones family and friends at regular intervals?

I could go on but will refrain. Good night

I think you will find that the people concerned have moved away from the Sunday opening and it is in their orginal contract somewhere so they have had a break from it for a while and now it has been put back.

In essence then if it is in the original job hours they have nothing to compalin about.

Originally Posted by sleepless

Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.

Me thinks it is not Mick or others that need to get a grip on reality but you as I fail to see what reference to a 3rd World War has anything to do with this.



Overall though in an ideal world if the service was faultless there would be no need for Sunday faults but it is not and I still stand by my original idea they should spend the money on the Network and make sure it is stable but at the end of the day we do not live in an ideal world so to me this is somewhat of a step in the right direction.

[sleepless]

Originally Posted by carlingman

As an example then try telling that to someone without their landline for the weekend who cannot ring for an ambulance.

I said emegency service, is a phone an emegency sercice? if so then let society pay the price for support of such a service.

Originally Posted by sleepless

There should be no service on weekends, period.

Disagreed think there should be see above.

see above

Well I am a Manager for a Service Help Desk but our hours are agreed with the client and fortunately they are at the moment days, but thats drifting from the topic of this.

I think you will find that the people concerned have moved away from the Sunday opening and it is in their orginal contract somewhere so they have had a break from it for a while and now it has been put back.

In essence then if it is in the original job hours they have nothing to compalin about.

So you are in favour of the break down of family life, the one that historically and conveniently has always revolved around the weekend?

Me thinks it is not Mick or others that need to get a grip on reality but you as I fail to see what reference to a 3rd World War has anything to do with this.

A little strong I agree The point I am failing to make is that the loss in broadband, tv, etc is irrelevant. How many kids are left without thier parents on the weekend/evening due to the demands of us, the paying public. How much can we bleed from each other before it all breaks down.

How many people have to forgo their life to serve others? Should we be valuing the right to spend time with ones family and friends over the right to have non essential services like TV and broadband.

Why can't we, on the weekend, say "feck off I'm taking my kids to the beach" without the threat of loosing ones job?

Looks like I'm in the minority here. So much for evolution

Overall though in an ideal world if the service was faultless there would be no need for Sunday faults but it is not and I still stand by my original idea they should spend the money on the Network and make sure it is stable but at the end of the day we do not live in an ideal world so to me this is somewhat of a step in the right direction.

Perhaps you should realise that we are not in an ideal world and that others need time with thier family and therefore they have right to time off to be with them.

My gripe is not with voluntary work but with firms demand it on thier workforce. The ones that say; we are now going to support xyz on a 24/7 (or whatever) basis, your current contract is null and void, Either sign up to new contract or feck off. As far as I'm concerned Weekend and nights should be purely voluntary.


Apologies; thanks for the chat, not meant to be confrontational. I've had a few beers this evening

Originally Posted by sleepless

Work those weekends. Forget your family commitments, you have to see to those customer who have lost their precious TV or broadband for a day or two. Never mind that you will not get any worthwhile extra payments for loosing quality time with your children, the customer is always right. The same customers who may complain that there is no discipline in school/society.

In an ideal world we would all like to spend quality time with our families, unfortunately we have to earn a living some how, I fail to believe that you are forced to do this as your only job.

Originally Posted by sleepless

There should be no service on weekends, period.

Completely disagree. So just because the weekend arrives the world should stop to be with its family? In an *ideal* world that would be nice, however people and customers still need help with their products and services, they still require an acceptable level of support.

Originally Posted by sleepless

Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.

What has it got to do with society evolving?

Originally Posted by sleepless

How many people who complain about not getting 24/7 service only work 9-5 weekdays?

Not me - I work nights and I've just worked 6 out of the last 8. In total, I've worked the last 6 weekends in a row. I don't like working weekends but unfortunately, I don't have much choice in the matter, because the nature of the place I work in requires that the customers get looked after round the clock. I always work weekends and bank holidays including christmas and New year.

Originally Posted by sleepless

How many people who complain about 24/7 are forced to work 24/7 themselves

There is a shift pattern which 'forces' people to work 24/7? - no sorry.. because thats illegal.... and when does ntl offer a 24/7 service that requires people to work 24/7?

Originally Posted by sleepless

Am I asking too much? Would we not be better served by having quality time with ones family and friends at regular intervals?

Like I said, in an ideal world it would be nice if we could spend time doing the things we wanted to do, unfortunately we have to earn a living so we cannot always do what our hearts are set out on doing.

Originally Posted by sleepless

Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.

With respect. I am not the one who needs putting into perspective thanks.

[paulyoung666]

at the end of the day , you have 2 choices , work there or get a job somewhere else , they have just changed the shift pattern where i work , ppl were moaning like hell until they gave it some thought , unfortunately , work is a necessary evil for most , i trust you are in that same boat

[dilli-theclaw]

I'm extremely happy that NTL are going to be open on a sunday

Even though I won't be able to call them as I work all day on a Sunday

And well done to Mr Team from CF for helping to get this sorted.

[Paul K]

Originally Posted by sleepless

There should be no service on weekends, period.

Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.

So in your eyes there should be no shops open, no leisure facilities, no tv, no radio etc available over the weekend? Maybe you would like to stop water, gas and electricity services while you are at it.

Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.

Someone needs to grow up and smell reality here and it isn't Mick, people do not go into a job with their eyes closed, if you enter into employment within a service sector you will know that you stand a good chance of having your working times changed and that you may be requested to work some weekends etc.
Why should society have evolved to the point where it shuts down at the weekend and goes into hibernation until Monday?

[jonifen]

Originally Posted by Mick

What has it got to do with society evolving?

Not me - I work nights and I've just worked 6 out of the last 8. In total, I've worked the last 6 weekends in a row. I don't like working weekends but unfortunately, I don't have much choice in the matter, because the nature of the place I work in requires that the customers get looked after round the clock. I always work weekends and bank holidays including christmas and New year.

There is a shift pattern which 'forces' people to work 24/7? - no sorry.. because thats illegal.... and when does ntl offer a 24/7 service that requires people to work 24/7?

I would have said that due to "society evolving", people tend to work more unsociable hours due to so many more services being required 24/7 - I think more people have night jobs now than they used to. We didnt have Cable TV, Broadband and the like if you go back 20yrs or so.

Your shift sounds horrible Mick. I thought my shifts were bad, and we only have to cover 7am-7pm Mon-Sat and 9-5 Sun!!

I dont think he meant the people physically worked 24/7 themselves, but more the people as a team need to cover the hours of 24/7. If NTL offered a 24/7 service, it wouldn't be cost effective - I cant see many people calling in at 3/4am, would be better asking them to call back during more realistic hours for the type of industry that NTL resides.

[ian@huth]

Originally Posted by sleepless

So you are in favour of the break down of family life, the one that historically and conveniently has always revolved around the weekend?

The weekend break really is based on religious principles saying that Sunday should be a day of rest. Not all people subscribe to the religions that say so.

I have worked many a weekend and it has not resulted in a breakdown of family life. Let's face it, family life on a weekend usually involves doing something that is impossible without people working during the weekend. You talk about going to the beach but that involves having people working during the weekend to allow you to do so. No public transport as the employees are also enjoying their couple of days off. No petrol for your car as the garages are closed. No roadside assistance if your car breaks down. No hotels as they are closed for the weekend.

[greencreeper]

I don't see the benefit Like Spike said - engineers don't work Sunday so all you can do is report a fault and wait. Same as you could do on a Monday. It might help those with anxiety disorders. It's a clever bit of smoke and mirrors. My company does the same - lines open 07:00 til 18:00 5 days a week, and 08:00 til 13:00 Saturday, but the engineering team that manages the engineers is only open 09:00 til 17:00 Mon-Fri. This is true of a few other teams as well. The customer thinks they're getting better service but they're not. Phone with a fault on Friday at 17:30 and you may as well have phoned at 09:00 on a Monday - service is no faster.

[paulyoung666]

but surely if someone wanted some sort of package change doing then that could be done on a sunday , plus calls made to faults on a sunday would most likely get sorted on monday , rather than having to wait till tuesday , or have i got the wrong end of the stick

[Marge]

Originally Posted by paulyoung666

but surely if someone wanted some sort of package change doing then that could be done on a sunday , plus calls made to faults on a sunday would most likely get sorted on monday , rather than having to wait till tuesday , or have i got the wrong end of the stick

Well no package changes will be done on a Sunday as it's faults only, faults are actioned when the customer rings through with them. what i think may happen is if the customer rings with a fault on sunday there won't be a tech visit until the next available appointment, which would be monday morning at the very earliest.

[Paul K]

Originally Posted by Marge

Well no package changes will be done on a Sunday as it's faults only, faults are actioned when the customer rings through with them. what i think may happen is if the customer rings with a fault on sunday there won't be a tech visit until the next available appointment, which would be monday morning at the very earliest.

Which is better than sitting in the queue on Monday just to find out you have to wait till Tuesday or Wednesday lol. At least it will help speed up engineer visits a bit if people get to report faults as soon as they happen.

[nfs6600]

Originally Posted by shredder

yeah that's what i said! swansea, and teesside (despatch)

Wrong I'm afraid. Teesside Despatch are not opening on Sundays. Swansea Faults are, on a 13 week trial basisi I might add. The only dept on Teesside who are working Sundays will be FMS