12-12-2004, 23:21
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#46
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Inactive
Join Date: Dec 2004
Posts: 26
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Re: Newer STB's
Consumer choice
Consumer choice
Consumer choice
Now where was I ??
Thick black substandard STB!!!...............Pace I think!!
Slim silver shiny Samsung which actually does the job!!
I'll have the Samsung please.
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13-12-2004, 10:12
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#47
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Inactive
Join Date: Jun 2003
Location: South-East-Cambridge
Services: ntl digital basepack
ntl 1M broadband
Posts: 1,068
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Re: Newer STB's
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Originally Posted by iadom
But if you read the whole thread and read between the lines, he has only recently had a Pace box fitted. He admitted that this froze on the odd occasion " nothing major ". Basically he got a new Samsung box because he wanted one, only a short while after having a replacement Pace box installed.
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Yes and it was achieved by claiming that the Pace box froze-up, in other words it was faulty. It was not achieved by ringing up and asking for a Samsung box just on aesthetic grounds.
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13-12-2004, 10:39
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#48
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Newer STB's
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Originally Posted by digitalvictor
Newlyn70 you don't get it do you..I spend £75 a month with NTL....I don't get what I'm given I get what I want and the proof of the pudding is that I have my shiny silver Samsung...now run along and join the rest of the sheep..........baaaaaaaaaaaaaaaa
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Oh how I'll laugh if the fault gets put down as being caused by the customer and you get charged the callout fee. 
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13-12-2004, 14:07
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#49
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Newer STB's
Quote:
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Originally Posted by digitalvictor
Newlyn70 you don't get it do you..I spend £75 a month with NTL....I don't get what I'm given I get what I want and the proof of the pudding is that I have my shiny silver Samsung...now run along and join the rest of the sheep..........baaaaaaaaaaaaaaaa
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Set top boxes don't grow on trees they have to be bought. Who provides the money to buy them, the customers. Arrogant, selfish customers who think they have a god given right to have what they want regardless will someday get their greed backfire on them. Hope your day is soon.
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13-12-2004, 14:30
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#50
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Permanently Banned
Join Date: Dec 2003
Location: Sandhurst
Services: Three Cable modems: 3x3MB
Posts: 164
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Re: Newer STB's
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Originally Posted by ianathuth
Set top boxes don't grow on trees they have to be bought. Who provides the money to buy them, the customers. Arrogant, selfish customers who think they have a god given right to have what they want regardless will someday get their greed backfire on them. Hope your day is soon.
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>Arrogant? Selfish?
because he wants a silver box matching his silver tv? Come on! I always ware matching socks, I pay for them, I get them any colour I like!
> a god given right?
God has nothing to do with it, it's his money that talks, if NTL does not want it, then Sky is the limit...
>backfire?
how?
Now, let me ask two questions (for everybody)
1. In what way is the Samsung better that the Pace, other than colour? I searched for a link, I could not find one.
2. Is the Pace remote control going to work with the Samsung one? Don't ask why...
I have my STB replaced on Wednesday, so I need to be ready with my selfish/arrogant/whatever  demands (I will demand the best of the two but I suspect there is no diference)
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13-12-2004, 14:38
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#51
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Inactive
Join Date: Jun 2003
Location: South-East-Cambridge
Services: ntl digital basepack
ntl 1M broadband
Posts: 1,068
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Re: Newer STB's
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Originally Posted by Robert Atkins
>backfire?
how?
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They could be charged a call-out fee of £75 if the faulty box they reported was not faulty.
Quote:
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Originally Posted by Robert Atkins
Now, let me ask two questions (for everybody)
1. In what way is the Samsung better that the Pace, other than colour? I searched for a link, I could not find one.
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It has a better cable modem and, hence, can run at faster speeds.
Quote:
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Originally Posted by Robert Atkins
2. Is the Pace remote control going to work with the Samsung one? Don't ask why...
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If you have a Pace 4xxx then yes, otherwise no (I think).
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13-12-2004, 14:39
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#52
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Newer STB's
Quote:
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Originally Posted by Robert Atkins
>Arrogant? Selfish?
because he wants a silver box matching his silver tv? Come on! I always ware matching socks, I pay for them, I get them any colour I like!
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Do you rent your socks?
Quote:
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Originally Posted by Robert Atkins
> a god given right?
God has nothing to do with it, it's his money that talks, if NTL does not want it, then Sky is the limit...
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So if you had a black TV and then got a silver one would Sky come out and replace it free of charge? In fact after the 1st 12 months would they replace it free of charge at all?
Quote:
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Originally Posted by Robert Atkins
>backfire?
how?
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Because he may very well be charged for the callout by the engineer.
Quote:
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Originally Posted by Robert Atkins
1. In what way is the Samsung better that the Pace, other than colour? I searched for a link, I could not find one.
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Pass. I've used both and can't think of anything that makes the Samsung miles better than the pace boxes.
Quote:
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Originally Posted by Robert Atkins
2. Is the Pace remote control going to work with the Samsung one? Don't ask why...
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It depends on your area. From memory if you are in a Langely area (BBC1 is channel 101) it will. If you live in a Bromley area (BBC1 on channel 1) it won't
Quote:
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Originally Posted by Robert Atkins
I have my STB replaced on Wednesday, so I need to be ready with my selfish/arrogant/whatever demands (I will demand the best of the two but I suspect there is no diference) |
You will receive whatever the tech has in his van. And if there is nothing wrong with the STB it won't be replaced.
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13-12-2004, 18:18
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#53
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Permanently Banned
Join Date: Dec 2003
Location: Sandhurst
Services: Three Cable modems: 3x3MB
Posts: 164
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Re: Newer STB's
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Originally Posted by dezzo
Do you rent your socks?
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 Good one!
Thanks for the answers... I think it will be a good PR if the engineer offers a choise to the customer whenever an ST B needs to be replaced or when it is firstly installed. He can have few of each in his van...
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13-12-2004, 19:59
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#54
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Newer STB's
what if i was to purchase a samsung box from ebay would everything work ok when i swap the viewing card over ?
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13-12-2004, 20:03
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#55
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Newer STB's
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Originally Posted by paul11974
what if i was to purchase a samsung box from ebay would everything work ok when i swap the viewing card over ?
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Nope.
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13-12-2004, 20:07
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#56
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Newer STB's
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Originally Posted by dezzo
Nope.
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so i would need a new viewing card ?
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13-12-2004, 20:22
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#57
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Newer STB's
The box and card need to be paired and linked to an Ntl account. Simply buying one and plugging it in won't get you anywhere.
There is also the small matter of it still being Ntl property so you'd be unable to buy one legally.
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13-12-2004, 21:25
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#58
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 49
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Newer STB's
As Dezo has quite  rightly put it you get what is in the engineers van .Some days we have a mix but at the moment we are only getting pace boxes in this area .We have to put up with this nearly every day and we are getting sick of it .Some customers will not let us fix faults if we have not got samsung box .One customer would not let the installers put in her cable tv as they did not have a silver box .It is getting very childish they both do the same thing and when installed properly they work just as well.
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13-12-2004, 21:29
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#59
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Inactive
Join Date: Jun 2003
Location: Glastonbury!
Services: Telewest DTV & 4Meg BB (Bath), NTL DTV and 2Meg BB (Poole)
Posts: 1,350
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Re: Newer STB's
If you get STB broadband, you can *guarantee* yourself a Samsung box by switching to 1.5M for one month, then changing back down. This will cost £12 (if you currently have 750k), with no call-out fee...
Also, I've read that Telewest are using a 2000+ box (or something like that) -- basically a Pace 2000 that's been resprayed silver. Sounds like something NTL should look at...
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13-12-2004, 21:30
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#60
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Newer STB's
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Originally Posted by Nedkelly
As Dezo has quite rightly put it you get what is in the engineers van .Some days we have a mix but at the moment we are only getting pace boxes in this area .We have to put up with this nearly every day and we are getting sick of it .Some customers will not let us fix faults if we have not got samsung box .One customer would not let the installers put in her cable tv as they did not have a silver box .It is getting very childish they both do the same thing and when installed properly they work just as well. |
If they wont let you fix faults unless they can have a Samsung box then they ought to be charged a call out fee.
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