Proxy Server Problems - Page 4

simbr · 06-04-2005, 21:22

Don't forget there is no 'default' proxy, you default to the oxford group but the actual proxy number you go through depends on the site you are trying to load. Have you tried manually specifying a different local proxy?

fdof · 06-04-2005, 22:36

Yes i have tried them all, no one in my area on ntl can connect to my site anymore without going through a proxy,and the problem is as you know windows doesn't default to use a proxy server.We have our annual tournament in May with a lot of hits on the site, but if this continues we are going to lose a lot of hits,and i am going to lose all my hair

simbr · 06-04-2005, 22:42

You're only options are to report the fault, wait and see if it corrects itself or change web host (you changing your ISP it won't help all those other people in your area unless they change too)

mr-b · 06-04-2005, 22:50

Quote:

Originally Posted by fdof

Yes i have tried them all, no one in my area on ntl can connect to my site anymore without going through a proxy,and the problem is as you know windows doesn't default to use a proxy server.We have our annual tournament in May with a lot of hits on the site, but if this continues we are going to lose a lot of hits,and i am going to lose all my hair

Everyone on ntl accesses the web via a proxy - there's no way to bypass them, so I don't understand what your problem is.
Can you explain in more detail what the exact problem is and how you reproduce it?
Do you mean that ppl can't access your site unless they manually specify a proxy?
I can access www.ayfc.org.uk just fine with my normal browser settings (no proxy specified).

fdof · 06-04-2005, 22:57

Sorry i didn't mean isp i meant i would need to change my web host!!
We all have to manually specify a proxy server,i can use any other proxy address apart from any of the oxford ones,could it be that it is a more localised fault,rather than a whole oxfordshire fault?

mr-b · 06-04-2005, 23:13

I tried fetching your site while specifying oxfd-cache-2.server.ntli.net port 8080 and I got no response!
However specifying oxfd-cache-1, 3 or 4 worked fine so it looks to be problem with that cache-2.

**Paul** · 06-04-2005, 23:15

It's a problem with "oxfd-cache-2.server.ntli.net" - all the other Oxford caches seem able to see the site. Unfortunately, it would appear that the [oxford] cache software is picking server two for you site, hence anyone in the oxford area will not be able to view it without setting a manual, alternative, cache. Report the problem to ntl TS.

fdof · 06-04-2005, 23:18

Thanks to all of you that replied will get on to cs in the morning

fdof · 07-04-2005, 18:29

Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it???? they did say they would contact me either way we shall see. Not sure what else i can do apart from change webhost as every body else can see the site with out manually changing proxys apart for everyone in the area which the site is meant for,what annoys me most is that i have promoted ntl to lots of now ex dial up customers who now are asking why they need to mess about with their settings just to view one site

07-04-2005, 18:59

Quote:

Originally Posted by fdof

Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it???? they did say they would contact me either way we shall see. Not sure what else i can do apart from change webhost as every body else can see the site with out manually changing proxys apart for everyone in the area which the site is meant for,what annoys me most is that i have promoted ntl to lots of now ex dial up customers who now are asking why they need to mess about with their settings just to view one site

have you tried asking your existing host if they can get your site moved to a different IP range? I would hate have to change my webhost

fdof · 07-04-2005, 20:28

unfortunately my webhost is not very helpful,their answer was to only make a complaint when the fault lies with them,i never complained in the first place just asked the question why i couldn't see my site(We are not all computer experts)took 3 support tickets before they said that the fault is with my isp complain to them??? The site i run is for a youth football team and our main income is from our annual six a side tournament in May which i organise,so haven't got alot of spare time to keep pestering ntl,my webhost or even search for a new host,i'm also worried that we are losing some entries into the tournament because teams are unable to download the entry form.anyone want my headache?????

mr-b · 07-04-2005, 20:42

Quote:

Originally Posted by fdof

Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it????

I don't see how that can be an acceptable response. If you can demonstrate to them that your site works through all the Oxford proxies apart from cache-2, then I don't see how support can deny that there is an issue at their end. It should be pretty simple to diagnose too.
Have you tried moving part of your site to your ntl webspace as a test?

fdof · 08-04-2005, 06:34

I have explained to ntl everything,when i told them about oxford cache 2 he tried it and the line went very quiet,i only rang them last night so hopefully something may come of it,or it would be nice if they give me at least a response.will try my ntl web space at the weekend not sure if that works though as i haven't been able to access it for about a year!!problem is i'm a very small fish in a very big sea but you never know,At least you lot on here are helping which is more than can be said for my host and isp at the moment

Badders · 16-04-2005, 14:59

Not sure if this is the right place to report proxy problems but:

Problem: Cannot access websites
Sites: www.dnsreport.com and www.dnsstuff.com
Default Proxy: manc-cache-7.server.ntli.net
Working Proxy: renf-cache-6.server.ntli.net

Cheers

simbr · 16-04-2005, 16:37

Possibly been blocked for too many queries:

Quote:

Why can I sometimes not reach the site?
The www.DNSstuff.com and www.DNSreport.com sites use a proprietary webserver, which allows us to do some pretty amazing stuff, and worked very well in the beginning. However, it now needs to handle millions of hits each month, and often dozens of simultaneous requests. While the web server has a lot of code to help ensure its reliability, there are rare times where a crash can cause the whole site to shut down, requiring someone to restart it. It is very dificult to track these issues. We have identified a problem that may actually be in the core OS code (a function call that never returns, even though it should return immediately), and are working on ways around it.