NTL worse than BT

[Shaun]

Originally Posted by etccarmageddon

that's no good unless they also give him his internet dial up access for £10 a month.

Depending on his usage I'm sure he'll be able to find an alternative supplier, Tesco (comming soon apparently) do a daytime package for about £6 a month.

[Derek]

Originally Posted by ackees

they must be forced to maintained reasonable prices and their price increases must be reasonable.

And Ntl providing an unlimited dialup service which is still cheaper than virtually all their competitors even after the price rises is unreasonable how?

[etccarmageddon]

Originally Posted by ackees

Unfortunately many people have swallowed the †˜switch providerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ trap hook line and sinker. Switching waste time and money and causes distress to honest customers. The telecoms providers have massaged this well and play cleaver games with it.
It is a bit like saying if you do not like the bread prices in London got to Scotland to get your bread, and if the price jumps up there run back to London for your bread, nuts.
The service provider in each area must be made to supply services at a certain standard and they must be forced to maintained reasonable prices and their price increases must be reasonable. A 25% price rise after a 100% price rise is not reasonable.

it's called 'shopping around' - if you're not willing to do it and suffer the 'distress' (lmao) of having to switch to a better supplier then that's your problem.

[paulyoung666]

Originally Posted by etccarmageddon

it's called 'shopping around' - if you're not willing to do it and suffer the 'distress' (lmao) of having to switch to a better supplier then that's your problem.

and i will second that , i must still wonder what you are trying to prove

Ackees - why exactly are you here All this has been gone over time after time in other threads - you seem to have just appeared with the intent of causing an argumentative thread - is there actually some point to all this ?

[Stuart]

Maybe he's ......
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UDT?

[ackees]

As explained before I am not an obsequious sycophant who believes NTL can do no wrong nor an agitator, I am an NTL customer who has seen services get worse and worse, just like the old BT. I thought this was the NTL board, correct me if I am in the wrong place.
Is there another board for NTL or is this it?

[paulyoung666]

Originally Posted by ackees

As explained before I am not an obsequious sycophant who believes NTL can do no wrong nor an agitator, I am an NTL customer who has seen services get worse and worse, just like the old BT. I thought this was the NTL board, correct me if I am in the wrong place.
Is there another board for NTL or is this it?

regardless , what are you trying to prove , if you dont like it then ship out , it cannot be more simple , a quick google will provide you with some ntl hate sites , you may have more success on one of them

[ackees]

this is not about hate (or love), I do not hate NTL, thats an odd statement.

[paulyoung666]

Originally Posted by ackees

this is not about hate (or love), I do not hate NTL, thats an odd statement.

it wasnt an odd statement at all , what i was saying was there are some ntl hate , and i do mean hate sites out there , go and have a look

Originally Posted by ackees

As explained before I am not an obsequious sycophant who believes NTL can do no wrong nor an agitator, I am an NTL customer who has seen services get worse and worse, just like the old BT. I thought this was the NTL board, correct me if I am in the wrong place.
Is there another board for NTL or is this it?

lol, I have been around too long to be distracted by attempts to divert my (and others) attention from my question. I asked what the motive for this thread was, not if you were lost. This is looking more and more like an attempt to troll the site and simply stir up arguments for the sake of it.

[ackees]

No I am not a troll (I have herd this term , it would be great if you could give a full explanation of a troll †“ I assume it is an impostor sent to cause trouble), and I am serious about the fall in the services that Ntl provide and the way they are raising their prices without improving services accordingly. There has been a steady erosion of the benefits for which I joined Ntl.
Now the issues are greater than hop over to this or that service because they may be a £1 less or they offer sweets with their package. I want to explore these issues and I want to hear what others have to say on it.

Actually you are the one behaving oddly instead of exploring the issues and possible ways that ntl could improve the situation you start talking about †˜hate sitesââ‚ƚ¬Ã¢â€žÂ¢ and †˜trollsÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ ’¢â€šÂ¬Ã¢â€Å ¾Ã‚¢ ( I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know about hate sites, and have never been to one, and have no intention of subscribing to one).

Can Ntl improve or are things going to get steadily worse as they have been (anyone who has been with ntl any length of time will realise that they have got worse).
In a sense it is a wider industry problem (but because I am an Ntl customer I raise the issue here), thatâ₠¬Ã¢â€žÂ¢s why switching may be of no use ultimately. I am beginning to believe the systems set in place that forced the opening up of UK telecoms (and ultimately allowed Ntl to exist) are being abused and may need looking at by the government.

[Stuart]

Originally Posted by ackees

No I am not a troll (I have herd this term , it would be great if you could give a full explanation of a troll †“ I assume it is an impostor sent to cause trouble), and I am serious about the fall in the services that Ntl provide and the way they are raising their prices without improving services accordingly. There has been a steady erosion of the benefits for which I joined Ntl.

There can be many reasons why NTL would raise prices above inflation. They may have (probably had to after defaulting) promised increased dividends to Bond holders*, their other costs may have risen beyond inflation (fuel, taxes, rent etc) or they may be trying to persuade their Dial up subscribers to get 150K broadband (which is only £5 more, and is three times the speed). Another reason for a huge price increase is that (and I don't have any figures to back this up, so I could be wrong) NTL may be losing Dial up customers (to both their own Broadband and competitors), therefore the cost per customer goes up by greater than the cost of inflation.

I can only speak for myself when I say this: I joined cable in about 1998 when we still had Cable & Wireless. Cable & Wireless were unprofessional (the engineer came, installed the cable, plugged in the box then sodded off leaving me to clear up the mess he had made and rewire the box so it worked properly) and did not deliver what they promised (to the consumer anyway, the backend stuff is apparently brilliant). NTL came along and within a few months they delivered Broadband and have actually been a whole lot more professional to me than C&W ever were. 1Mbps Broadband is looking a bit overpriced now, but it is still cheaper than a lot of ADSL providers for the same speed.

*It may seem a waste of money paying Bondholders higher dividends, but if they don't get what they want, they pull their money out. If this happens, NTL is dead.

Now the issues are greater than hop over to this or that service because they may be a £1 less or they offer sweets with their package. I want to explore these issues and I want to hear what others have to say on it.

<snip>

Can Ntl improve or are things going to get steadily worse as they have been (anyone who has been with ntl any length of time will realise that they have got worse).
In a sense it is a wider industry problem (but because I am an Ntl customer I raise the issue here), thatâ₠¬Ã¢â€žÂ¢s why switching may be of no use ultimately. I am beginning to believe the systems set in place that forced the opening up of UK telecoms (and ultimately allowed Ntl to exist) are being abused and may need looking at by the government.

There are a lot of ways that NTL can improve and (on the technical side at least) they seem to be trying. There are also areas NTL needs to look at (customer relations being one).

You claim that switching comms providers may be of no use ultimately. If that is the case, why open the network as it would be useless for anyone to switch providers?

I think increasing competition on networks has worked to lower prices (I know it has, when I first started using the Internet back in 94, we had 14.4K modems and had to pay £15.99 a month to either Demon or Pipex (plus a few others). This did NOT include phone charges (which could be anywhere up to 60p an hour). Phone charges (if you use one of NTL, Telewest, or BT's schemes) are also lower.

My point is that I believe that the market can regulate it's own prices.

You seem to have a good grasp of what a troll is so no further explanation is needed. I haven't mentioned "hate sites" that was someone else, but I do remain unconvinced of your motives, let's hope my doubts prove to be unfounded.

Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just given ntl 30 days notice bt line 14th May also taking my number with me i have had no problems its easier to change then many people think bt has done everything for me
Mainly because of the 25% increase on dialup its not worth paying £12.50 when you can get broadband for £15 to £18 Iâ₠¬ÃƒÆ’¢â€žÂ¢ve wanted to get broadband for a while 512k not 150k but ntl are uncompetitive on price e.g.
150k 17.99 12moths contract
Plus net £15 512k
£17.99 UN capped
Bulldog 512k £15.99
Also there is more choice on dialup on BT
Wise surfer support ntl £7.50pm 80h
Naims £9.99 168hpm 3hour cutoff 5 moths for the price of 3 £29.97
Even with the higher speeds ntl 1 Mb £37.99
Bulldog 1 Mb £24.99
2 Mb £37.99