[Merged] CR3-Feedback & Questions in Here Please. - Page 4

Big Ted · 19-03-2004, 11:51

Thank you, Sam - my you're a useful person to have available!!

Sam B · 19-03-2004, 16:45

Hi

We won't be releasing a full rollout schedule at any point, but we will release dates only when the mailings are sent and they are imminent.

Hemel Hempstead is definitely it's own separate franchise, so not included in the download to Luton next week.

St Albans - is that not a Bromley region that has had the upgrade already?

Cheers
Sam

SMHarman · 19-03-2004, 17:06

Quote:

Originally Posted by Sam B

Hi
Hemel Hempstead is definitely it's own separate franchise, so not included in the download to Luton next week.

Does that include Hertford (SG14)? Or do you mean Luton the place, not Luton the area serviced by the Luton Customer Service Centre?

Thanks

Sam B · 19-03-2004, 18:02

Quote:

Originally Posted by SMHarman

Does that include Hertford (SG14)? Or do you mean Luton the place, not Luton the area serviced by the Luton Customer Service Centre?

Thanks

Hi. Sorry, the download will only be released to areas covered by the Luton headend but it does actually include quite a wide area which does seem to include SG14 postcodes. I think that everyone covered by the Luton call centre will be included, but the safest way to be sure is to look out for the mailing.

eoin.miskell · 19-03-2004, 19:24

Quote:

Originally Posted by Sam B

St Albans - is that not a Bromley region that has had the upgrade already?

No St. Albans gets the same feed as Hemel Hempstead and is deffinetly defiantly part of the Langley region.

Thanks for answering my question!

Jonathan David · 20-03-2004, 17:15

I have a question for Proppin concerning the download of LCR3. You talked on the digital spy forums about your role in the download. Can you add any detail on how exactly the code gets to our boxes. Does the code come locally or from Langley?

20-03-2004, 17:44

Quote:

Originally Posted by Jonathan David

I have a question for Proppin concerning the download of LCR3. You talked on the digital spy forums about your role in the download. Can you add any detail on how exactly the code gets to our boxes. Does the code come locally or from Langley?

OK, without giving out any secrets.
The code itself is playing out repeatedly from two pieces of kit (main and redundant) at Langley, both the CR2 and CR3 codes are played continously. On the morning your region gets the code, some changes are made in the configuration of your local equipment so that it stops passing CR2 and instead passes CR3 for one or more (there are 5) box types.
Then changes are made which signal to the boxes that new code is available. Your box tunes to the stream containing the code and downloads it.

Thats as deep as I'm going into it, hope this is what you wanted.

SMHarman · 20-03-2004, 22:00

Quote:

Originally Posted by Sam B

Hi. Sorry, the download will only be released to areas covered by the Luton headend but it does actually include quite a wide area which does seem to include SG14 postcodes. I think that everyone covered by the Luton call centre will be included, but the safest way to be sure is to look out for the mailing.

Came in the mail yesterday - got it when I got home. Just waiting for the download now.

cpt666 · 21-03-2004, 17:59

since i live teesside and have missed most of the cr3 info

does this software upgrade cured the interactive compatiblilty problems that occurs with the old software also does it regroup the channels because having the wife flick thru the channels 20 times a day is killing me or her if it keeps up :pp

any info would be appreciated or a link

KenK · 21-03-2004, 21:42

Quote:

Originally Posted by Sam B

We won't be releasing a full rollout schedule at any point,

Why not? If the trial is going well (as you said in another post), why are you so afraid of telling your paying customers when they might expect a (reputedly) major improvement in their TV service?

21-03-2004, 21:54

Quote:

Originally Posted by KenK

Why not? If the trial is going well (as you said in another post), why are you so afraid of telling your paying customers when they might expect a (reputedly) major improvement in their TV service?

If promises are made and then something (unspecified due to the way life is) occurs, guess who's announced schedule would be completely in the air?

I think the way we are doing it, and announcing week by week the planned sites is the sensible way to go.

May upset a few, but could avoid a potential big issue.

mertle · 22-03-2004, 20:21

Hi been running for about a few days on my system in Grimsby.

At first few days it was fine and slick.

But today and yesterday I have had some teething problems with CR3 both boxes freezing when trying to gain access to the red button on BBCi or pressing interactive.

Also my second box sometimes having access problems to the tv guide it comes up but just won't go int o the guide from any of the lists.

You can still move about with the arrows to select but just can't select access to the four selections.

GUIDE
ON DEMAND
INTERACTIVE
SETTINGS

Or use the several options of guides.

These seem rather intermittent problems and can change by the hour.

Also some channel programmes schedules are refusing to come up.

Has anybody else seen this on there CR3 lately.

KenK · 22-03-2004, 22:06

Quote:

Originally Posted by Proppinupthebar

If promises are made...

Who mentioned promises? I only said "might expect". You've rolled it out to 3 areas now, so I hope you're confident that all of the problems have been unearthed. Is it really asking too much to want to know when this upgrade is planned (there is a plan, right?) to arrive in the other areas?

22-03-2004, 22:13

Quote:

Originally Posted by KenK

Who mentioned promises? I only said "might expect". You've rolled it out to 3 areas now, so I hope you're confident that all of the problems have been unearthed. Is it really asking too much to want to know when this upgrade is planned (there is a plan, right?) to arrive in the other areas?

Yes theres a plan, and its being announced one week at a time.
If the whole plan was announced and it slipped due to whatever reason then there are plenty of people who will slate ntl for it. Sorry but its true.

gohadz · 23-03-2004, 09:27

Haven't got mine yet.

For reference my box is the Di4001N, is this why i dont have it yet?

andygrif · 23-03-2004, 09:55

Quote:

Originally Posted by Proppinupthebar

Yes theres a plan, and its being announced one week at a time.
If the whole plan was announced and it slipped due to whatever reason then there are plenty of people who will slate ntl for it. Sorry but its true.

I think this is fair enough - after all if they run into a problem in a certain area (find a bug, incompatability with a box, etc) then I guess ntl would be foolish to continue the roll-out until the problem was cured.

If you're told a date when something is going to happen - or even 'likely' to happen, and it doesn't then it would present a bad public image of the company, plus it might result in the faults departments being deluged with calls, which helps no-one.

Neil · 23-03-2004, 10:03

Ok people- Please Listen Up!

Can anyone else who has any further questions regarding CR3, please mail them to me (neilatnthellworlddotcodotuk) by the end of tomorrow?

I will be collating them all, & passing them to Sam B.

Cheers

N.

byron_hinson · 23-03-2004, 17:56

Well we've just been updated to CR3 here in Cambridge, can't say I'm really impressed, it doesn't look better in fact I'd say its worse, although some of the features are good. But as for the speed of guide, interactive etc - its just as bad as it's always been.

KenK · 23-03-2004, 21:10

Quote:

Originally Posted by andygrif

I think this is fair enough - after all if they run into a problem in a certain area (find a bug, incompatability with a box, etc) then I guess ntl would be foolish to continue the roll-out until the problem was cured.

Then again, ntl could be open and honest with their customers; publish a plan, then keep us informed about any delays and the reasons for them.

IMO, not doing so now - after 3 or 4 apparently successful roll-outs - shows a lack of confidence in their own product and/or their own ability to deliver it. Based on the Jan '03 debacle, ntl have been working on this for about 18 months now. Surely they're confident that every bug or incompatability has been dealt with?

Other companies would have been advertising something like this for weeks by now.

Quote:

If you're told a date when something is going to happen - or even 'likely' to happen, and it doesn't then it would present a bad public image of the company.

It couldn't be any worse than the one ntl has at the moment.

23-03-2004, 21:29

Quote:

Originally Posted by KenK

Then again, ntl could be open and honest with their customers; publish a plan, then keep us informed about any delays and the reasons for them.

IMO, not doing so now - after 3 or 4 apparently successful roll-outs - shows a lack of confidence in their own product and/or their own ability to deliver it. Based on the Jan '03 debacle, ntl have been working on this for about 18 months now. Surely they're confident that every bug or incompatability has been dealt with?

Other companies would have been advertising something like this for weeks by now.
It couldn't be any worse than the one ntl has at the moment.

You are being kept informed honestly of the plan on a week by week basis. What advantage does knowing your particular date weeks in advance give you?
If a plan was published and couldn't be kept to then I'm sorry but many people would slate us.

Theres confidence in the code, and the delivery method.
Its easy to criticise when you don't understand the impact on other equipment of rolling out the software. Some regions are larger than others and the impacts on other equipment vary across regions and hardware versions.

Sky don't announce dates for software upgrades and as far as I know neither do Telewest.