Virgin Media 70, 150 & 200 Mb Upgrades

[SnoopZ]

Originally Posted by thenry

Nobody can be that busy. It's not even like the VM landline is required to get in touch with VM. The 0800 number given will do.

Excuse me? Some people have more important things going on in their life right now to want the hassle of sorting out some poxy VM package...

---------- Post added at 20:52 ---------- Previous post was at 20:51 ----------

Originally Posted by Kabaal

You've been saying that for a wee while now. Find 10 mins and get it done

Will do when the time is right no rush, besides i would like to get on my trial modem first incase that changes my speeds like last time.

[thenry]

Dude you have thrown it this way so can I ask what it is thats so important that you cannot spare a few moments to call VM to reduce the cost of your considerably out of whack deal.

[SnoopZ]

Originally Posted by thenry

Dude you've thrown it this way so can I ask what it is thats so important that you cannot spare a few moments to call VM to reduce the cost of your considerably out of whack deal.

No. honestly Thenry i did appreciate your advice before but my life is none of your business! lol

---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------

Anyway back on topic please, i wonder when they will offer 70mbit and 150mbit for new customers.

[dannybear]

Hmm my so called "speed boost" has changed from Feb-March 2016 to this now.

Your connection speed will increase from up to 100Mbps to up to 150Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Due to a technical glitch we can't tell you exactly when to expect your speed boost. We're fixing that now, so please check back later.

Any one else had this changed on them or in Area 21?

[Kushan]

Originally Posted by SnoopZ

No. honestly Thenry i did appreciate your advice before but my life is none of your business! lol

---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------

Anyway back on topic please, i wonder when they will offer 70mbit and 150mbit for new customers.

I get where you're coming from. I value my time, literally. I go by my hourly rate and if something can be done for less than that, I'm prepared to pay it rather than do it myself. If it takes me 3 hours to do something that someone else will do for £50? I'm better off paying the professional.

However, it really didn't take long to change my package. Called up, waited on hold (in which case I just put it on speaker with the volume down low while I plodded about, actually replying on here I think), when I eventually got through the whole thing took me like 10mins, 15mins at a push - and that includes going through DPA, giving credit card details, etc.

Now I've worked out that I'll be saving, over 1 year, near enough £180. That's worth even an hour of my time. Even considering that you can just do it next month, that still works out at a loss of about £15 for every month you leave it. But hey, it's your time

[Mal]

Originally Posted by joglynne

Manchester.


Your speed upgrade will be ready to take your connection from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Look out for it between April 2016 and September 2016.

...a few miles away and it's January 2016 to March 2016...

Originally Posted by Jimmy-J

Manchester M27

...speakiing of which, same postcode, but how did you get it?

[RainmakerRaw]

Originally Posted by Kushan

Well I've just got off the phone to retentions, pretty happy! Went from £66 a month for 152/TV XL + second box/Unlimited phone down to £42 a month for 200Meg/TV XL/Standard phone and a £36 credit, though I opted for line rental saver as well.

Still saving quite a bit through the year, got my 200meg early (came through nearly instantly) and nothing of value was lost.

Crikey. We've got the same 152/TV XL and M phone and only the one TiVo box (to your two), and we pay £80 a month. We're not even in contract! I think it's time we gave them a ring!

Our area is only scheduled for the uplift in February 2016 onwards.

[Kushan]

Originally Posted by RainmakerRaw

Crikey. We've got the same 152/TV XL and M phone and only the one TiVo box (to your two), and we pay £80 a month. We're not even in contract! I think it's time we gave them a ring!

Our area is only scheduled for the uplift in February 2016 onwards.

I only had 1 tivo and 1 standard box, but as I never used the second box, I was happy to drop it. Just FYI.

My area is scheduled January-March for the uplift, too. Godspeed!

[Jimmy-J]

Originally Posted by Mal

...a few miles away and it's January 2016 to March 2016...

...speakiing of which, same postcode, but how did you get it?

I didn't do anything, just checked and it was there.

[morrk]

Just called to request my upgrade to 200Mb and was categorically told it wasn't yet available in Swansea. I told the advisor that I know of people in Swansea already on 200Mb, and that the postcode checker shows 200Mb being available to me if I was a new customer but he wasn't having any of it.

He then advised that the 200Mb advertised on the postcode checker isn't accurate as the service is advertised as up 200Mb, even though according to him 200Mb isn't even theoretically possible.

Couldn't make it up.

[linwelin]

Originally Posted by RainmakerRaw

Crikey. We've got the same 152/TV XL and M phone and only the one TiVo box (to your two), and we pay £80 a month. We're not even in contract! I think it's time we gave them a ring!

Our area is only scheduled for the uplift in February 2016 onwards.

im paying £48 for highest BB lowest TV and lowest phone, think it's time i rang retentions myself. Is there a direct number for them ?

[thenry]

http://www.cableforum.co.uk/board/34...l#post35799824

[linwelin]

Originally Posted by thenry

http://www.cableforum.co.uk/board/34...l#post35799824

Thanks, i tried to change my package a few months ago. think it was 49 for xl BB xl TV and cant remember phone + a free tablet. But retentions wouldn't give me the deal.

[General Maximus]

Originally Posted by morrk

Just called to request my upgrade to 200Mb and was categorically told it wasn't yet available in Swansea. I told the advisor that I know of people in Swansea already on 200Mb, and that the postcode checker shows 200Mb being available to me if I was a new customer but he wasn't having any of it.

He then advised that the 200Mb advertised on the postcode checker isn't accurate as the service is advertised as up 200Mb, even though according to him 200Mb isn't even theoretically possible.

Couldn't make it up.

I hate people who don't know what they are talking about and just bs you. If I were you I would ring retentions and complain and let them put it through for you.

[morrk]

Originally Posted by General Maximus

I hate people who don't know what they are talking about and just bs you. If I were you I would ring retentions and complain and let them put it through for you.

Indeed mate.

The service is great when working, however I've had a couple of problems this last couple of months and the customer service has been absolutely diabolical.

I lost all services the other night, called tech support and they confirmed that 95% of my area was offline. They refused to raise a fault to networks and insisted on booking me an engineer. It took about 5 minutes of heated discussion to make the guy change his mind.

Not sure whether this is VM policy, or just shocking training for staff but either way it's really not acceptable.

I'm not tarring everybody with the ****** brush as I know there are some very good people working there, but it seems the likeliness of getting through to one of them gets more and more remote as the years go by.

I tried retentions today BTW and they're closed on a Sunday. How convinient...