Virgin Media 70, 150 & 200 Mb Upgrades - Page 38

BenMcr · 03-10-2015, 16:00

Quote:

Originally Posted by jb66

Ive upgraded a few customers today with 200meg on a sh1

Then it's been ordered incorrectly. My understanding is that anyone going to 200Mbps should have new kit if they don't have at least the SH2.

This is irrespective of whether the SH1 is technically capable of doing 200Mbps.

thenry · 03-10-2015, 16:09

fantastic!

jb66 · 03-10-2015, 16:11

Quote:

Originally Posted by BenMcr

Then it's been ordered incorrectly. My understanding is that anyone going to 200Mbps should have new kit if they don't have at least the SH2.

This is irrespective of whether the SH1 is technically capable of doing 200Mbps.

Unfortunately we are not allowed to replace a sh1 with a sh2 on a service call it has to be like for like so I guess thats why this situation is happening.

IMO the superhub 1 cannot achieve 70meg on wifi so it shouldnt be used at all

BenMcr · 03-10-2015, 16:12

For fault swaps without a retier I'd agree. However any retier order should include the appropriate kit replacement. If that isn't happening then the order on the system is wrong.

BenMcr · 03-10-2015, 16:17

Hmm. I'll flag this back to colleagues on Monday then. 200Mbps on a SH1 should not happen.

thenry · 03-10-2015, 16:26

Quote:

Originally Posted by jb66

Unfortunately we are not allowed to replace a sh1 with a sh2 on a service call it has to be like for like so I guess thats why this situation is happening.

IMO the superhub 1 cannot achieve 70meg on wifi so it shouldnt be used at all

not true. although it is a pathetic router to have on higher tiers

jb66 · 03-10-2015, 16:31

Quote:

Originally Posted by thenry

not true. although it is a pathetic router to have on higher tiers

OK, on 2.4ghz mode at 145mb it cannot achieve 70

Foo Fighter · 03-10-2015, 17:15

Quote:

Originally Posted by Foo Fighter

Just downgraded from 200mb but only 100mb was available. Still £90 a year better off and when uplifted to 150mb im back were I started but a little richer

Myvirginmedia just updated and offered the 150mb upgrade. Win win

JPAC · 03-10-2015, 17:45

Quote:

Originally Posted by Foo Fighter

Myvirginmedia just updated and offered the 150mb upgrade. Win win

I haven't been able to check my account (broken error screen) but somehow my bill is twice my usual. Lose, lose.

Kushan · 03-10-2015, 18:01

Well I've just got off the phone to retentions, pretty happy! Went from £66 a month for 152/TV XL + second box/Unlimited phone down to £42 a month for 200Meg/TV XL/Standard phone and a £36 credit, though I opted for line rental saver as well.

Still saving quite a bit through the year, got my 200meg early (came through nearly instantly) and nothing of value was lost.

SnoopZ · 03-10-2015, 18:12

Quote:

Originally Posted by Kushan

Well I've just got off the phone to retentions, pretty happy! Went from £66 a month for 152/TV XL + second box/Unlimited phone down to £42 a month for 200Meg/TV XL/Standard phone and a £36 credit, though I opted for line rental saver as well.

Still saving quite a bit through the year, got my 200meg early (came through nearly instantly) and nothing of value was lost.

Did you speak to someone in the UK and will you get written confirmation?

Any tips for when i do it?

Kushan · 03-10-2015, 18:23

Quote:

Originally Posted by SnoopZ

Did you speak to someone in the UK and will you get written confirmation?

Any tips for when i do it?

Don't bother with customer services, go to the "Thinking of leaving us" options to go to retentions. Retentions get the best deals and can apply the biggest credits.

I didn't ******** about leaving, I just up front said I want to reduce my bill, here's what I don't care about (Phone, TV) and then after I got a decent (what I consider decent) deal, suggested the line rental saver.

I actually don't think the guy I spoke to was English, but he spoke good English so there was that. He actually made a mistake when he quoted me the original offer, there was a £3 a month difference hence the credit.

SnoopZ · 03-10-2015, 18:32

Quote:

Originally Posted by Kushan

Don't bother with customer services, go to the "Thinking of leaving us" options to go to retentions. Retentions get the best deals and can apply the biggest credits.

I didn't ******** about leaving, I just up front said I want to reduce my bill, here's what I don't care about (Phone, TV) and then after I got a decent (what I consider decent) deal, suggested the line rental saver.

I actually don't think the guy I spoke to was English, but he spoke good English so there was that. He actually made a mistake when he quoted me the original offer, there was a £3 a month difference hence the credit.

Thanks at some point i will phone up myself, not sure when though.

Kabaal · 03-10-2015, 20:32

Quote:

Originally Posted by SnoopZ

Thanks at some point i will phone up myself, not sure when though.

You've been saying that for a wee while now. Find 10 mins and get it done

thenry · 03-10-2015, 20:38

Nobody can be that busy. It's not even like the VM landline is required to get in touch with VM. The 0800 number given will do.